Bad web hosting experience

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nthcode

5 posts

Wannabe Geek

#125726 17-Jul-2013 13:37

https://support.247hosting.co.nz/viewticket.php?tid=8845071&c=mImi6a5f
Bad experience from 247hosting, their firewall is so overaggressive that it would commit suicide and start melting as soon as anyone starts to target it. When I talk to their tech it's like I'm talking to this guy

http://techcrunch.com/2013/06/15/diary-of-a-5000-hours-per-year-internet-troll/

"I always found it funny when another poster would get
so worked up over something and take the time to write a long drawn out
post responding to every single point in the previous post. I would
just choose one point to refute or agree with. This had the effect negating all the work the previous post made."

I guess you just get what you paid for, could anyone recommend a trustworthy, low to medium price range hosting?
How's that compared to AWS service?

michaelmurfy

meow
13254 posts

Uber Geek

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#858043 17-Jul-2013 13:45

If you're happy to maintain it yourself I personally use Linode who are Fantastic, there's plenty of guides on the site to get you started as well as Stackscripts. The best thing is you're in control of your hosting when you maintain it yourself :)

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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ubergeeknz

3344 posts

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Vocus

#858045 17-Jul-2013 13:48

From that ticket, it seems like their response to you is reasonable. On shared hosting, the host is not responsible for maintaining or securing your site, you are, even if they provide installation scripts, it could be a plugin or configuration item that has allowed hackers to break your site.

If you want fully managed hosting, then that's what you need to pay for.

In the immediate term, I'd recommend you restore your site from a backup, then use something like cloudflare to provide some level of protection.

All the best.

redwingNZ

31 posts

Geek

#858048 17-Jul-2013 13:50

I was looking at 247 beginning of the year then saw a post on here about Affinity... (.net.nz) Emailed them, got a quick reply and we talked about a few issues I may get if I went with them. All got resolved and havn't looked back.

Great service, good hosting options and willing to go out of their way for you from my experience. Highly recommended If your looking for a VPS in NZ.

mattwnz

20164 posts

Uber Geek

#858052 17-Jul-2013 13:53

WHat is the spec of the hosting you are looking for?

spearsniper

133 posts

Master Geek

#858070 17-Jul-2013 14:28

You cannot go wrong with AWS hosting. Price is spot on, and constantly dropping. The online community is switched on and willing to help, and AWS support if you require it is some of the best I have dealt with.

Price is one thing, but for me it's the agility and resilience that is the selling point.
All of their products hang together really well. Servers, DNS, DB, Storage, Load balancing.

The ability to easily design for High Availability with automatic failover is easier in AWS, simply because you can do it yourself - lego style.

I just recently moved my static website from Hosting Direct to Amazon S3 in Sydney, and got a 99% cost saving, along with 11 9's of durability on my content. Speed wise - exactly the same.

If you want to try it out, there is a free tier, which gives you a small amount of compute, managed database, load balancing, storage. A no risk way to try it out.

There are a number of reasonable sized NZ based websites running on AWS, so it is not a toy. Grabaseat, Snapper, Harvey Norman, nakedbus........

Disclosure: I deploy AWS workloads for a living, but do not work for AWS.

nthcode

5 posts

Wannabe Geek

#858195 17-Jul-2013 17:27

I guess that's reasonable and pretty quick responses for a shared hosting, but at least given their firewall, I wouldn't recommend them to anyone. From what happened I still believe their cPanel was wacked, and there's no way for me to find out even after the site passed all the vulnerability tests.

Usually I like smallish techie shops more but in this case it seems AWS is the best choice for my client's probably low volume online shop.
http://aws.amazon.com/s3/pricing/

Site's been restored and working, thanks for the advices and suggestions guys!

mattwnz

20164 posts

Uber Geek

#858209 17-Jul-2013 17:41

A small online shop should work perfectly fine with shared hosting.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

spearsniper

133 posts

Master Geek

#858214 17-Jul-2013 17:51

My biggest issue with the small shops is often the lack of security compliance. PCI DSS compliance would be a minimum requirement I would want when hosting an online shop that accepts payments.

billgates

4705 posts

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#858231 17-Jul-2013 18:13

I recommend Hoopla Hosting if looking for a NZ provider. CloudFlare CDN feature set is included in the price along with several other things.

http://www.hooplahosting.com/webhosting

If it does not have to be a NZ based provider then I recommend Digital Ocean.

https://www.digitalocean.com/

If you want the absolute best and need uber redundancy for your website then I recommend Windows Azure or Amazon Web Services.

Do whatever you want to do man.

mattwnz

20164 posts

Uber Geek

#858264 17-Jul-2013 19:10

spearsniper: My biggest issue with the small shops is often the lack of security compliance. PCI DSS compliance would be a minimum requirement I would want when hosting an online shop that accepts payments.

You would use something like DPS, or another payment processor like paypal that moves the processing offsite. Most shared systems wouldn't be PCI complinant.