Sky Go Blank Screen - Only Audio

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flixide

106 posts

Master Geek

ID Verified

#179014 22-Aug-2015 19:10

Hi Guys,

The past few months my Sky-go has not been working and i've only bothered to try fix it now since sick of finding streams etc.

The problem is that I only receive audio on sky-go and my screen is blank. One time I let it play 5-10mins and then video appeared for 15seconds or so then dissapeared.

I've been in touch with Sky, they told me to run a few commands in the prompt and they believe my global mode is turned on...

I gave a call to Vodafone, but the consultant said Vodafone doesn't have global mode enabled for anyone on cable.

I've tried all other options, eg diff browsers, hard excel off, updated flash player etc.

Help please :)

BradenJ

11 posts

Geek

#1372185 22-Aug-2015 21:43

Evening,

What OS / browser are you using?

And whats the result from:

nslookup whoami.akamai.net

and do you have the same experience with catch up and live?

Cheers

flixide

106 posts

Master Geek

ID Verified

#1372200 22-Aug-2015 22:33

Attached is the screenshot for the command.

I'm using windows 8.1, need to upgrade to 10.

I mainly use Chrome, tried explorer, and firefox.

Yes same experience live/catchup.

I see cyberghost in the screenshot, this was a vpn I use to use. However I have uninstalled it + repluged in my cable connection so don't know why it is still there? I think this could be issue! ?

BradenJ

11 posts

Geek

#1372205 22-Aug-2015 22:48

Yes thats your problem.

I would think if you tried on the mobile apps on wifi you should be ok.

Clean out the old VPN (settings etc as it appears your DNS is still routed through them) from your windows machine and it should come right.

This will be why the SKY CSR advised it looks to be some type of global mode...

Cheers

flixide

106 posts

Master Geek

ID Verified

#1372207 22-Aug-2015 22:50

Hey man,

Appreciate all the help so far!

How can I do this?

BradenJ

11 posts

Geek

#1372209 22-Aug-2015 22:57

I would say at a guess you probably followed something like this:

https://support.cyberghostvpn.com/index.php?/Knowledgebase/Article/View/458/167/how-to-change-your-dns-windows-8-android-fritz

if so you need to reverse those steps.

Otherwise if you know where to go check you network adapters DNS server addresses - they are no doubt set to the VPN hosts addresses - remove these and either put vodafones (as your ISP) or your routers address as it should then pick up the ISP's (which saves you changing again if moving ISP)...

flixide

106 posts

Master Geek

ID Verified

#1372233 22-Aug-2015 23:25

Thanks for the link!

I had a bit of a play around and got google DNS server going.

I rebooted the router and tried SkyGo again on chrome/internet explorer - It seemed to work for the first 10-15seconds or so (audio + video) but then after that it just went straight back to audio only lol.

Thought it was fixed haha - Maybe I'll email Sky again as now it won't show 'global mode' ?

Cheers again for help so far :)

BradenJ

11 posts

Geek

#1372235 22-Aug-2015 23:27

get your dns set to vodafone NZ and then go from there - what does the nslookup now show?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

BradenJ

11 posts

Geek

#1372237 22-Aug-2015 23:30

just saw your screen shot - as above get dns set to vodafone and retest...

the audio only indicates your receiving the lowest available rate hence no video - it would be caused in this case by traffic not been delivered from the closest Akamai node (which for you should be within vodafone) - getting the dns sorted should resolve your issue..

flixide

106 posts

Master Geek

ID Verified

#1372242 22-Aug-2015 23:40

YES!

Works now!

Appreciate the help Braden