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jmh

jmh

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#251514 28-Jun-2019 18:34
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Hi - I'm looking for some advice.

 

I send emails from my domain successfulresumes.co.nz to gmail accounts of clients.  The majority are fine even with attachments.

 

Emails contain a link to our web address and a link to our logo held on imagur

 

Setting is html

 

Hosting company is Freeparking who also host the email - they say it's nothing to do with them.

 

I'm using Thunderbird email on my PC to send.

 

As I say, most emails get through fine, but a handful don't.  A common factor is attachments, but they are the same attachments that others receive without a problem. It's hard for me to know what the client has set at their end.  One has said the email  was in their spam after I asked her to look.

 

Can anyone identify why some might get through and some not?  There's a limit to what I can ask clients because some are not that tech savvy.  I would like to do what I can at my end, e.g. avoid certain words etc.  I realise links are not ideal, but since some are getting through I assume that is not the problem.

 

 

 

Any thoughts?

 

Jo

 

 

 

 

 

 


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michaelmurfy
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  #2266516 28-Jun-2019 19:44
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You don't have any SPF policy (it is set to accept all), DMARC or DKIM enabled on the domain. Gmail is way more likely to mark emails as spam without these enabled.

 

You really need to enable at minimum SPF and DMARC (ensure your SPF rules are correct before turning on DMARC) - see https://dmarc.postmarkapp.com/





Michael Murphy | https://murfy.nz
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