batdan:
Have not had much success with chimney sweepers. Last one levered up the top plate to sweep out the soot, and left it not sealing properly and it wouldn't burn hot. The Pyroclassic website shows how they should be swept by removing the flue. Previous to this they just swept and left in top chamber.
And this is my issue with these fires; they are too finicky for their own good.
1) these are 'premium' fires, thus often get installed in architecturally designed homes where if it ain't a low 15 degree pitched roof, it's a cathedral ceiling monstrosity.
2) Pyroclassic insist on sweeping from the top - this is so behind the times. Health and Safety in this country has drastically changed where we are not allowed up without full harness or kit, only to spend 10 minutes up there. The cost and set-up is prohibitive.
3) Pyroclassic state that these fires should not be installed with offsets so the flue can be lifted up; well, low and behold the number installed WITH offsets. Offsets are common with logfire installations - you can't move a truss, or the owner wants the fire positioned in a specific place that dictates the use of these offsets. The retailer should know this, but don't inquire, the owner doesn't know or care, the installer is just paid to do the job, and the consenting officer doesn't know any better.
As I mentioned elsewhere in this thread; my experience is vastly different. If you own one and have no problems, you love it. If you own one that is constantly an issue and I have to keep going back to try remedy something that was never really going to work from the start, then yes my view of it is in the negative. We service around 200-300 Pyroclassics a year and the problem-childs certainly stand out.
Yes, all other brands have their issues, but we can always solve them pretty easily. Pyroclassics are like Italian sports cars; great in the summer when working well, but not so great when they're not.