turtleattacks:
Bung:
Even though it is new I'd still check that a strip of paper is trapped between the door seal and firebox on all 4 sides. You should still see a difference between air open fully and closed down on urban fires.
Ok, another silly question.... with the damper on high or low, where does it suck in the air from?
Chimney?
No. Secondary air intakes. These are often in the form of round or square pipes in the rear or top of the firebox with small holes drilled into them. On all Woodsman fires and the newest Masport ULEB fires they use their baffle plate as a 3rd.
Here's the exploded diagram of a Woodsman Brunner/Tasman MK2 Low Emission logfire:

And the parts guide - I've highlighted the secondary air intakes for this fire: the round airtube and the top baffle plate with arrows showing where air comes in and where it exits within the fire:
