We've just had a tradesperson do some work for us, fixing an aging ranchslider door.  They did a great job of fixing the door, but as part of the job had to take the glass out, and managed to put a big crack in it when they tried to put it back in.  They say "not our problem", the door is fixed, you'll get the bill, and the glass is your problem.  The real problem is that because of the size of the pane it now needs to be safety glass and we're looking at $500+ to have that fixed - way more than the cost of the door repair.

I'd have thought they'd have insurance for this sort of thing?

As it turns out, we don't have insurance that will cover this sort of thing.  (well we do, but the excess is more than the cost of this repair)

Any thoughts or comments?

This is not something I've come across before.  All the companies I've worked for in various industries over the last 30 years have taken the approach of "if we stuff up we fix it".  Is that unusual?

Cheers & thanks...