A recently purchased vehicle - may I please have some advice? Issues with car

Forums › Transport (cars, bikes and boats) › A recently purchased vehicle - may I please have some advice? Issues with car

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#2673944 13-Mar-2021 18:53

Search for Mazda (your model) fuel pump problems. Apparently some Denso pumps are in a recall. If that's the case you'd expect the dealers to have stock on hand not waiting for a sailing ship.

Handle9

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#2673987 13-Mar-2021 20:59

sbiddle:
It's worth noting that the Mazda warranty specifically excludes "Loss of use of the vehicle or any consequential loss, damage or expense arising directly or indirectly from a defect".

Most dealers offer loan cars when available for people who need them, but this certainly isn't something that any dealer can guarantee.

The Mazda warranty is almost entirely irrelevant. The CGA provides as much cover as the OP needs.

The vehicle has a failure of substantial character (it can't be used). At that point OP is free to reject the goods and require a replacement or a refund.

If the dealer doesn't want to support the OP then I'd take this approach and firmly demand a replacement or refund. At that point the dealer will miraculously locate a loan car or a rental.

MikeB4

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#2673998 13-Mar-2021 21:20

The CGA requires that the trader must provide spare parts for their products. It would seem that this is not the case. Contact the Commerce Commission and they will be able advise you.

1101

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#2676077 17-Mar-2021 13:20

MikeB4:

The CGA requires that the trader must provide spare parts for their products. It would seem that this is not the case. Contact the Commerce Commission and they will be able advise you.

Does the CGA state the dealer/importer must keep every single part in stock ?
They can get parts .

If he wanted the part Next Day, and were willing to pay whatever that cost , Im sure that could be arranged .

The question to ask is, why do these parts take 6 weeks to get here. I'll bet its because he has to wait for the next bulk shipment of parts, which is BS.
Demand the part be expedited to NZ , and be willing to pay that freight cost . Or wait .

tehgerbil

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#2676095 17-Mar-2021 13:58

First off, take the emotion out of your wording. Get as much paperwork as possible, have they verbally told you it'll take 6 weeks or written this down anywhere?

Then you need to work out an exact impact to you, which in this case would be how many days you've been unable to drive your vehicle. E.g. "I bought car X days ago, I have been unable to drive it for Y days, which equates to N% since I bought it."

Then state why you feel this is not good enough. E.g. I have bought this car as a late model in order to ensure I had a reliable vehicle for <reason> E.g. picking up the kids from school and travelling to/from work. Or I bought from your dealership because it came reccomended on Google, or similar.

State how this has impacted you: "As a result of buying this car from you I have.. E.g. missed X hours of work. Or caused me stress which has inflamed my <medical condition>. Or I've had to pay X amount to use the bus.

And then what you want from them. E.g. "If this is not resolved by 'x' date I want <compensation>."

None of this, "I've had a few days of not using the car, you're telling me another 6 weeks, I want something in compensation" because that isn't going to get you anywhere.

Be firm but polite, and realistic. As noted above 6 weeks is guano for a part, they are not willing to fork out the additional $80 (or whatever) for priority shipping for you because they don't place any value in doing so. You need to give them a reason to look after you. Seemingly just because you bought a car from them clearly isn't enough for them give any reasons for them to expedite the repairs so give them a reason...

frankv

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#2676120 17-Mar-2021 15:02

The workshop will be trying to do your repair on a budget, so they want to import the part as part of a bulk shipment. If you can get the car sales side to pay the costs, that problem will go away.

They're a used car dealer. They have a bunch of cars sitting on the lot. Go and have a look and see if there's another one the same model as yours. If there is, ask them to take the fuel pump out of it and put it in your car. If they bitch about not being able to sell that car for 6 weeks, fire back that that's exactly the position that you're in now. If they complain about having to do twice the work, ask for that car (or a better one), until yours is fixed. The car sales side of the business will whine about not having a car to sell for 6 weeks, but ultimately it's their problem, not the workshop's, anyway. Avoiding this becomes the reason for them to expedite the fuel pump from Japan.

But surely a fuel pump is a pretty standard item? It will have some brackets and stuff to attach to your model of car, but I'll bet that every Mazda car fuel pump is essentially the same. Can they not extract a fuel pump from another model's brackets, attach it to your brackets, and install it in your car?

Fuel pumps are pretty simple things. I'd guess that the pump isn't faulty at all. If it was, it's unlikely that it would have started working again. So my guess is that there's an intermittent break in the wiring to it. (This happened on our Mondeo 18 months or so ago, and was initially diagnosed as a failed fuel pump). In which case you want a loom (which is a damn pricey thing in itself). And I'd say a loom from a wrecker would be just as good as a brand new one. Or an auto electrician could probably repair your one.

[Edit]: But post-covid, there's all kinds of problems with international shipping. So 6 weeks might be realistic, without paying big Fedex/DHL charges.

SATTV

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#2676121 17-Mar-2021 15:02

Bung: Search for Mazda (your model) fuel pump problems. Apparently some Denso pumps are in a recall. If that's the case you'd expect the dealers to have stock on hand not waiting for a sailing ship.

So you have not heard about the world wide manufacturing crisis and shipping crisis? Sorry to be blunt and sarcastic at the same time but I no of so may importers that are struggling to get goods into NZ as 1) they can not get the parts as a lot of manufacturing is affected by covid lockdowns all over the world.

2) Shortage of shipping containers, apparently over 100,000 in NZ and 250,000 in Aus sitting empty as there are delays in the ports and they are not loading them on to ships to be returned to China and Thailand.

3) Shipping delays, there are shipping delays getting in to Auckland like there is no tomorrow, the rest of NZ is also affected. Some shipping lines are avoiding NZ and Aus now.

Local stock has probably dried up, I know panel beater and mechanic's that say they have to wait 3 - 6 months to get parts here from all over the world at the moment, causing massive headaches for everyone.

It is a real big problem, normally I am sure Mazda have them on a shelf but at the moment these are extraordinary times and sadly we have to wait, the OP could ask Mazda to take the fuel pump off another car to get his on the road, I know this has been done in the past.

John

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richms

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#2676194 17-Mar-2021 16:49

frankv:

[Edit]: But post-covid, there's all kinds of problems with international shipping. So 6 weeks might be realistic, without paying big Fedex/DHL charges.

That is exactly what they should be paying for in this case to get the car running in a reasonable timeframe. And a fuel pump is hardly a giant thing, so it should be a small box and at worst a couple of $100 freight costs which is a lot less than they would be up for providing a loaner for that sort of timeframe.

Richard rich.ms

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#2676249 17-Mar-2021 18:01

As has been discussed above, freight delays are ridiculous now. As a larger importer it takes an average 20 plus days to airfreight out of Sydney since December last year. 6 weeks isn't seafreight but airfreight from the other side of the world. Sure. it sounds simple to just airfreight "one small item" but it isn't feasible to do this for small items within big business on a daily basis. They may be consolidating a weeks worth of urgent stock and sending it weekly which is where I would say 6 weeks landed to be safe. I am not in the automotive trade but I know most business reliant on parts from overseas is still playing catch up on standard stock lines due to the container mess.

alasta

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#2676264 17-Mar-2021 19:48

I made arrangements in late February for my windscreen to be replaced and the earliest I can get it done is early April. That's partly due to the dealer's availability to recalibrate the sensor array, but I gather that there was a four week delay in sourcing the actual windscreen.

Handle9

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#2676266 17-Mar-2021 19:55

1101:

MikeB4:

The CGA requires that the trader must provide spare parts for their products. It would seem that this is not the case. Contact the Commerce Commission and they will be able advise you.

Does the CGA state the dealer/importer must keep every single part in stock ?
They can get parts .

If he wanted the part Next Day, and were willing to pay whatever that cost , Im sure that could be arranged .

The question to ask is, why do these parts take 6 weeks to get here. I'll bet its because he has to wait for the next bulk shipment of parts, which is BS.
Demand the part be expedited to NZ , and be willing to pay that freight cost . Or wait .

The CGA says it's the retailer and importers problem. They need to do whatever they need to do to manage their supply chain.

This is why the consumer has the right to reject goods which have defects of substantial character. Substantial character is in relation to the use of the goods, not the part broken. It can be a 5c widget but if it stops you driving a car it's a failure of substantial character.

Legally the consumer is absolutely within their rights to demand the retailer deals with the problem and eats the cost of a rental or expediting the freight. Practically it may grease the skids to get things moving to offer to share some of the pain but it's not their obligation to do so.

mattwnz

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#2676309 18-Mar-2021 01:45

1101:

MikeB4:

The CGA requires that the trader must provide spare parts for their products. It would seem that this is not the case. Contact the Commerce Commission and they will be able advise you.

Does the CGA state the dealer/importer must keep every single part in stock ?
They can get parts .

If he wanted the part Next Day, and were willing to pay whatever that cost , Im sure that could be arranged .

The question to ask is, why do these parts take 6 weeks to get here. I'll bet its because he has to wait for the next bulk shipment of parts, which is BS.
Demand the part be expedited to NZ , and be willing to pay that freight cost . Or wait .

I am having this exact same issue with a 1 year old fridge freezer. But the manufacturer says it will take 12 weeks to get parts here to repair it if not longer. But they are blaming the delay on Covid. I wonder how many other businesses are blaming Covid on not being able to get parts into NZ. The thing is that I can get things shipped from the US or the Europe from a few weeks to a month. But I guess it also depends on the type of fault. eg If it was a car, say the air conditioning and navigation and radio were all broken, but you could still drive it and use it, would be different to if it wasn't drivable .

frankv

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#2676332 18-Mar-2021 08:30

compound:

As has been discussed above, freight delays are ridiculous now. As a larger importer it takes an average 20 plus days to airfreight out of Sydney since December last year. 6 weeks isn't seafreight but airfreight from the other side of the world. Sure. it sounds simple to just airfreight "one small item" but it isn't feasible to do this for small items within big business on a daily basis. They may be consolidating a weeks worth of urgent stock and sending it weekly which is where I would say 6 weeks landed to be safe. I am not in the automotive trade but I know most business reliant on parts from overseas is still playing catch up on standard stock lines due to the container mess.

Recently I bought something from China that I wanted really quickly, so I paid the $80 DHL price. I got it in 3 days. So shipping delays aren't ubiquitous. It's not the consumer's fault that the big business's logistics can't manage that.

SATTV

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#2676370 18-Mar-2021 10:00

frankv:

Recently I bought something from China that I wanted really quickly, so I paid the $80 DHL price. I got it in 3 days. So shipping delays aren't ubiquitous. It's not the consumer's fault that the big business's logistics can't manage that.

While that may be true, Mr Mazda in Thailand / China / Japan or where there spare parts are probably does not sell one fuel pump at a time, or one carton it possibly will be 1 pallet as a MOQ and has to have a MOV ( Minimum order value ) before an order is accepted.

So putting a pump on DHL is not able to be done by official sources.

John

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tehgerbil

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#2676392 18-Mar-2021 10:31

SATTV:

frankv:

Recently I bought something from China that I wanted really quickly, so I paid the $80 DHL price. I got it in 3 days. So shipping delays aren't ubiquitous. It's not the consumer's fault that the big business's logistics can't manage that.

While that may be true, Mr Mazda in Thailand / China / Japan or where there spare parts are probably does not sell one fuel pump at a time, or one carton it possibly will be 1 pallet as a MOQ and has to have a MOV ( Minimum order value ) before an order is accepted.

So putting a pump on DHL is not able to be done by official sources.

John

Being devils advocate here - It's unlikely there's a single source of fuel pumps in the entire world. There's nothing stopping them from going outside their supply chain for a once-off purchase. Heck I've discovered retailers would rather order from overseas than bother to call other branches to get their stock.

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