BP - New BPMe app

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#1715571 4-Feb-2017 20:51

I think the hold is an issue with the credit card companies. When you hit "fill" it doesn't know how much fuel you'll take, so it puts a hold of an estimated amount for a tank of fuel e.g. $120. Once filled, it then can change the actual amount, but this does not overide the hold. Thus a hold on you card for a few days.
In the case of putting in $40, it will pre auth that $40, then once fill of $40 is compete it confirms the charge so no additional hold of funds remains.

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#1715572 4-Feb-2017 20:55

Scott3:

coffeebaron: C. start filling, go in store to pee, back out of store, hang up pump and drive off :)

I think unattended filling isn't really the best idea. All it takes is a fault with the auto shut off, or somebody to have maliciously disabled it (super easy if you know how it works), and you end up with a massive mess. (and, if petrol, a cloud of flammable vapor)

Had this happen about 8 years ago at the Shell near Frank Kitts Park in Wellington. Was pretty brassed off as my good work clothes were showered in fuel. Heated words with the guy behind the counter about paying for the wasted gas. Actually cant remember now whether I caved on the $ or they did.

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#1715614 5-Feb-2017 07:56

coffeebaron: I think the hold is an issue with the credit card companies. When you hit "fill" it doesn't know how much fuel you'll take, so it puts a hold of an estimated amount for a tank of fuel e.g. $120. Once filled, it then can change the actual amount, but this does not overide the hold. Thus a hold on you card for a few days.
In the case of putting in $40, it will pre auth that $40, then once fill of $40 is compete it confirms the charge so no additional hold of funds remains.

Doesn't seem to be an issue for Gull self-service where they do a preauthorisation and then only charge what you use... without going through the hold/release/refund process.

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#1715621 5-Feb-2017 08:50

Dynamic:

Scott3:

coffeebaron: C. start filling, go in store to pee, back out of store, hang up pump and drive off :)

I think unattended filling isn't really the best idea. All it takes is a fault with the auto shut off, or somebody to have maliciously disabled it (super easy if you know how it works), and you end up with a massive mess. (and, if petrol, a cloud of flammable vapor)

Had this happen about 8 years ago at the Shell near Frank Kitts Park in Wellington. Was pretty brassed off as my good work clothes were showered in fuel. Heated words with the guy behind the counter about paying for the wasted gas. Actually cant remember now whether I caved on the $ or they did.

I, (in my previous life of 15 years in the fuel station environments), never heard of anyone intentionally trying to (or successfully disabling), the posi-trip devices on the pump nozzles. If anything these are much more robust these days where they are unlikley to fail. Many years ago, the sensor at the end of the nozzle would gradually fail but it still 'tripped'.

The real issue was poor design of vehicle tanks where "blow back" would occur just due to the sheer speed of fuel being pumped, curves in the tank pipe and lack of "air stop". Cars these days have better air stop measures.

The main issue I saw was people simply didnt put much thought into filling their cars where one would grab the pump handle and wave it about thinking there wasnt any fuel left in the nozzle, or grab the handle out of the tank before disabling the auto fill. squeesing the trigger before it even was in the tank and the best one was that some people thought it was a good idea to keep squeesing the trigger even though it was trying to trip and stop fuel (overfilling).

Of course it was always the fault of the pump, equipment and staff ! (really its the numpty users of pumps).

If you drive a car, it is personal responsibility to ensure you know how to 1) fill your car, 2) check oil and water (dont get me started on gimps who think they can open radiator caps before letting the car cool down), 3) check air and 4) change your own tyre.

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#1715640 5-Feb-2017 09:33

myfullflavour:
coffeebaron: I think the hold is an issue with the credit card companies. When you hit "fill" it doesn't know how much fuel you'll take, so it puts a hold of an estimated amount for a tank of fuel e.g. $120. Once filled, it then can change the actual amount, but this does not overide the hold. Thus a hold on you card for a few days.
In the case of putting in $40, it will pre auth that $40, then once fill of $40 is compete it confirms the charge so no additional hold of funds remains.

Doesn't seem to be an issue for Gull self-service where they do a preauthorisation and then only charge what you use... without going through the hold/release/refund process.

I've never seen this issue with Z either. It's a preauth, not a hold, so it's different to somewhere such as a hotel that puts a hold on your funds. I recall in the very old days where Mobil (or was it Caltex?) had EFTPOS at pump (late '90s) that it was an actual hold back then if you used a credit card.

coffeebaron

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#1715667 5-Feb-2017 10:27

When BP had POS at the pump for a while (recently) at a couple of sites, there was a sign explaining this issue. It was supposed to be short term. I'm assuming it's same issue with the app, but could be worth enquiry about why there is a hold left on card.

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#1715671 5-Feb-2017 10:49

coffeebaron: When BP had POS at the pump for a while (recently) at a couple of sites, there was a sign explaining this issue. It was supposed to be short term. I'm assuming it's same issue with the app, but could be worth enquiry about why there is a hold left on card.

At a quick guess, the hold would be there until the retailer 'settles' the days transactions with their merchant thus releasing funds in bulk between parties, which would be daily however it seems banks/merchants have varying times that they release the pre auth 'holds' even after transaction has taken place.

It could well be just a bank to CC company and back type of delay.

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nzkiwiman

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#1716453 7-Feb-2017 12:02

If using the app causes a hold of funds, plus an actual charge for the petrol then I won't consider using it.

This behaviour is why I refuse to use Pak'NSave Fuel as they hold $150 when you swipe the card and then charge the actual fuel cost which is something I couldn't afford

coffeebaron

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#1716466 7-Feb-2017 12:37

nzkiwiman:

If using the app causes a hold of funds, plus an actual charge for the petrol then I won't consider using it.

This behaviour is why I refuse to use Pak'NSave Fuel as they hold $150 when you swipe the card and then charge the actual fuel cost which is something I couldn't afford

I wonder what would happen if you made only $150 credit available, enough for the hold, then filled up??

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JonahG

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#1716482 7-Feb-2017 13:05

nzkiwiman:

If using the app causes a hold of funds, plus an actual charge for the petrol then I won't consider using it.

This behaviour is why I refuse to use Pak'NSave Fuel as they hold $150 when you swipe the card and then charge the actual fuel cost which is something I couldn't afford

They don't charge you both they replace one with the other.

The bank puts a hold on your account (I think it's $125 now or less if you pick one of the other numbers)

Then when the final amount comes through they swap the $125 for whatever you actually spent.

I use the $40 pre-select to get AA points that way the hold amount matches what I spend

sonyxperiageek

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#1716489 7-Feb-2017 13:19

Goosey:

Dynamic:

Scott3:

coffeebaron: C. start filling, go in store to pee, back out of store, hang up pump and drive off :)

I think unattended filling isn't really the best idea. All it takes is a fault with the auto shut off, or somebody to have maliciously disabled it (super easy if you know how it works), and you end up with a massive mess. (and, if petrol, a cloud of flammable vapor)

Had this happen about 8 years ago at the Shell near Frank Kitts Park in Wellington. Was pretty brassed off as my good work clothes were showered in fuel. Heated words with the guy behind the counter about paying for the wasted gas. Actually cant remember now whether I caved on the $ or they did.

I, (in my previous life of 15 years in the fuel station environments), never heard of anyone intentionally trying to (or successfully disabling), the posi-trip devices on the pump nozzles. If anything these are much more robust these days where they are unlikley to fail. Many years ago, the sensor at the end of the nozzle would gradually fail but it still 'tripped'.

The real issue was poor design of vehicle tanks where "blow back" would occur just due to the sheer speed of fuel being pumped, curves in the tank pipe and lack of "air stop". Cars these days have better air stop measures.

The main issue I saw was people simply didnt put much thought into filling their cars where one would grab the pump handle and wave it about thinking there wasnt any fuel left in the nozzle, or grab the handle out of the tank before disabling the auto fill. squeesing the trigger before it even was in the tank and the best one was that some people thought it was a good idea to keep squeesing the trigger even though it was trying to trip and stop fuel (overfilling).

Of course it was always the fault of the pump, equipment and staff ! (really its the numpty users of pumps).

If you drive a car, it is personal responsibility to ensure you know how to 1) fill your car, 2) check oil and water (dont get me started on gimps who think they can open radiator caps before letting the car cool down), 3) check air and 4) change your own tyre.

In Australia apparently it's illegal to not be in control of your fuel pump, which is why they've disabled the fuel nozzle hold. When I was over there I thought it was broken but just got told off by the attendant saying that it was illegal to do have one of those hold buttons on the nozzle.

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Talkiet

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#1716497 7-Feb-2017 13:23

Yeah, but Aussie LOL.

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ps. Yes I know the story behind it :-)

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nzkiwiman

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#1716512 7-Feb-2017 13:50

Talkiet:

ps. Yes I know the story behind it :-)

Off topic, but please do share. My Google failed

Talkiet

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#1716516 7-Feb-2017 14:00

http://www.gladstoneobserver.com.au/news/no-helmet-no-run-sign-creates-confusion/3136914/

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gjm

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#1716539 7-Feb-2017 14:24

As a motorbike rider I guess I can't use this as I can't remain inside my car while paying. Was really looking forward to not having to take off helmet etc to go inside and pay. I used to only go to Z so I could pay at the pump until I found out how much more my bike prefers 98 fuel....all the Z stations around me only have 95, not sure if this is a nation wide thing or not?

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