Refurb Google Nest hub max $169.99 at 1-day

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Forums › Bargains and Deals › Refurb Google Nest hub max $169.99 at 1-day

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kingjj

1728 posts

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#2645330 1-Feb-2021 15:48

It's now coming up four weeks since the refund was offered and there has been complete radio silence from 1-Day.

Has anyone had luck sourcing an adapter locally that fits and is the correct specs? I've emailed 1-Day to find out whether the refund was them trying to wash their hands of us or if they intend to eventually supply the appropriate adapter. Eagerly awaiting their reply. I'm not keen to trim the one I got down unless I have to. We're now coming up 2 months since purchase and I'm getting ready to toss my toys.

backfiah

219 posts

Master Geek

#2645413 1-Feb-2021 17:35

kingjj:

It's now coming up four weeks since the refund was offered and there has been complete radio silence from 1-Day.

Has anyone had luck sourcing an adapter locally that fits and is the correct specs? I've emailed 1-Day to find out whether the refund was them trying to wash their hands of us or if they intend to eventually supply the appropriate adapter. Eagerly awaiting their reply. I'm not keen to trim the one I got down unless I have to. We're now coming up 2 months since purchase and I'm getting ready to toss my toys.

I'd be making a commerce commission complaint by now, personally...

kingjj

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#2645485 1-Feb-2021 18:19

backfiah:

kingjj:

It's now coming up four weeks since the refund was offered and there has been complete radio silence from 1-Day.

Has anyone had luck sourcing an adapter locally that fits and is the correct specs? I've emailed 1-Day to find out whether the refund was them trying to wash their hands of us or if they intend to eventually supply the appropriate adapter. Eagerly awaiting their reply. I'm not keen to trim the one I got down unless I have to. We're now coming up 2 months since purchase and I'm getting ready to toss my toys.

I'd be making a commerce commission complaint by now, personally...

After the reply received I'm considering it:

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Thank you for your email. I hope you're doing well today. I apologize for what happened to the item Google Nest Hub Max Charcoal Refurb under order number 2032935778. I would love to help you with this, however, a replacement adapter/charger is not possible in this case as I believe that the refunded $40 was a compensation for the adapter/charger issue. This is for you to be able to to repurchase the charger to the nearest local store or to our website if this is available. Thank you for your understanding.

backfiah

219 posts

Master Geek

#2645565 1-Feb-2021 19:49

kingjj:

backfiah:

I'd be making a commerce commission complaint by now, personally...

After the reply received I'm considering it:

---

Thank you for your email. I hope you're doing well today. I apologize for what happened to the item Google Nest Hub Max Charcoal Refurb under order number 2032935778. I would love to help you with this, however, a replacement adapter/charger is not possible in this case as I believe that the refunded $40 was a compensation for the adapter/charger issue. This is for you to be able to to repurchase the charger to the nearest local store or to our website if this is available. Thank you for your understanding.

--

Have they offered a full refund yet? If not, pretty textbook breach of the CGA.

kingjj

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#2645588 1-Feb-2021 21:54

backfiah:

Have they offered a full refund yet? If not, pretty textbook breach of the CGA.

No. I've sent them an email back expressing my frustration with their ambiguous communication and my disagreement with their solution. I've asked them to provide a compatible adapter from their "nearest local store" and send it to me asap. When they decline to do that I'll be requesting a full refund.

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