All that effort getting me to come into your store - then you wouldn't take my money!

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Forums › Finance and wealth management › All that effort getting me to come into your store - then you wouldn't take my money!

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#922880 28-Oct-2013 08:41

I personally don't shop at some stores because of the queue's.

But leaving a trolley fully of goods including perishables behind!! That's low.

Instead of blaming the store maybe blame the government for the high minimum wage. It costs money to put people at tills, and in some cases it does not make business sense to have people behind all the tills. This is just another example as to why government should not interfere with business/economics. Next time you standing in that queue remember that.

ubernoob

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#922881 28-Oct-2013 08:42

richms: I find having my time wasted by a retailer cocking up their staffing levels constantly to be a bigger waste than a few dollars worth of food spoiled.

If they are not using abandoned trolleys as a metric for their checkout performance then they are incompetent morons.

Haha I'd love to hear your comments on "Time on Hold" with your ISP (not)

networkn

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#922884 28-Oct-2013 08:53

Geektastic:
michaelmurfy:
richms: I'm disappointed that you put the stuff back on the shelf.

When I have been to countdown in highbury and they have had huge queues at the checkouts (I dont self checkout after the last hassle I got there from security staff) I have on at least 3 occasions just walked away from a trolly of 15-20 things because it had been 10 mins, about 8-9 people queued at the one or 2 open checkouts and the staff milling around the checkout supervisor area not getting off their arse and opening another one.

If they have to put it all back it will hopefully make them think.

I've had it once I went to a Countdown to find 4 staff hanging around talking, 2 lanes open and quite a few customers. I've personally done the same and never returned. New World is where I go, wait times are normally less than 1min and the service is far better. Personally, I don't mind paying extra for service, I normally avoid Briscoes because their product is of warehouse quality most of the time and it's actually not too cheap even when they're having a "sale" on, sure you can sometimes get cheap sheets but these normally don't last.

Compare to my last visit to Tescos (in Malacca, not the UK!) in which the store manager opened a till and personally served me because they were busy and I was in a hurry.

I'm afraid there are great improvements yet to be made in customer service here in NZ.

I've had this happen a number of times in NZ too. I think it comes down to the store at the end of the day, as it does with a lot of places, including the US/UK. If you call Telecom sometimes you will find someone helpful, other times not so much.

networkn

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#922886 28-Oct-2013 08:55

richms:
networkn:
The intelligent way to solve both your issues, would be to find a shelf stacker or other employee, hand them your basket. Tell them you are leaving because you aren't prepared to wait because there aren't enough staff
manning the tills but there are perishable items in your basket you thought they might want to restack immediately. Your way achieves nothing as it's likely the person who finds it, won't know you left in a huff or why, and secondly,
it's a waste of food, and actually could be considered theft.

Your "method" of protest is braindead.

If I was to try that I would probably just get grunted at and pointed at the 4 slackers standing at the checkout overseeing desk.

More nonsense.

BinaryLimited

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#922887 28-Oct-2013 08:56

sbiddle:
kingjj:
richms: I'm disappointed that you put the stuff back on the shelf.

When I have been to countdown in highbury and they have had huge queues at the checkouts (I dont self checkout after the last hassle I got there from security staff) I have on at least 3 occasions just walked away from a trolly of 15-20 things because it had been 10 mins, about 8-9 people queued at the one or 2 open checkouts and the staff milling around the checkout supervisor area not getting off their arse and opening another one.

If they have to put it all back it will hopefully make them think.

I hope you don't do this with chilled or frozen products! The amount of waste that's caused by people dumping chilled/frozen products in supermarkets is horrifying. In my younger days when I was based in different supermarkets I spent a lot of time dealing with this wastage which would often amount to hundreds per day at the larger markets.

I regularly walk out of the Countdown here - at least 20% of the time. I'll just leave my basket or trolley with everything in it. I'm not queuing because they don't have enough staff.

+2000 to that. I often do the same to mitre10 and restaurants.
Time = money!

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NonprayingMantis

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#922897 28-Oct-2013 09:38

BinaryLimited:
sbiddle:
kingjj:
richms: I'm disappointed that you put the stuff back on the shelf.

When I have been to countdown in highbury and they have had huge queues at the checkouts (I dont self checkout after the last hassle I got there from security staff) I have on at least 3 occasions just walked away from a trolly of 15-20 things because it had been 10 mins, about 8-9 people queued at the one or 2 open checkouts and the staff milling around the checkout supervisor area not getting off their arse and opening another one.

If they have to put it all back it will hopefully make them think.

I hope you don't do this with chilled or frozen products! The amount of waste that's caused by people dumping chilled/frozen products in supermarkets is horrifying. In my younger days when I was based in different supermarkets I spent a lot of time dealing with this wastage which would often amount to hundreds per day at the larger markets.

I regularly walk out of the Countdown here - at least 20% of the time. I'll just leave my basket or trolley with everything in it. I'm not queuing because they don't have enough staff.

+2000 to that. I often do the same to mitre10 and restaurants.
Time = money!

Doesn't seem very logical to me. I mean, how long will it take you find the next store, re select your items, and then, maybe queue there too? A lot longer than just standing there for ten minutes in a queue.

johnr

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#922899 28-Oct-2013 09:41

ubernoob:
richms: I find having my time wasted by a retailer cocking up their staffing levels constantly to be a bigger waste than a few dollars worth of food spoiled.

If they are not using abandoned trolleys as a metric for their checkout performance then they are incompetent morons.

Haha I'd love to hear your comments on "Time on Hold" with your ISP (not)

He uses twitter for that part, Can be quite interesting

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sbiddle

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#922907 28-Oct-2013 10:04

NonprayingMantis:
Doesn't seem very logical to me. I mean, how long will it take you find the next store, re select your items, and then, maybe queue there too? A lot longer than just standing there for ten minutes in a queue.

It comes down to a matter of principle. I'd far prefer to end up spending double my time and support a different store (and chain) than queue with a store and chain that doesn't want my money.

I've walked out of KFC probably 10 times in the past year due to the queues. As a result I've eaten KFC maybe twice in the past year.

I'm not going to queue to support a business that's incapable of serving it's customer base.

jeffnz

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#922930 28-Oct-2013 10:47

so to you people that own your own company or are responsible for sales, how would you feel if your customers just up and left without saying anything, wouldn't you like to know or is it the old cry of " your're ignorant if you didn't know why" .

Frankly I think some of you need to have a reality check and realise the world doesn't revolve around you and your opnions are only of value if the right party receives them.

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networkn

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#922934 28-Oct-2013 10:52

jeffnz: so to you people that own your own company or are responsible for sales, how would you feel if your customers just up and left without saying anything, wouldn't you like to know or is it the old cry of " your're ignorant if you didn't know why" .

Frankly I think some of you need to have a reality check and realise the world doesn't revolve around you and your opinions are only of value if the right party receives them.

Amen. I have lost a lot of respect for some members based on this thread.

Geektastic

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#922937 28-Oct-2013 11:09

jeffnz: so to you people that own your own company or are responsible for sales, how would you feel if your customers just up and left without saying anything, wouldn't you like to know or is it the old cry of " your're ignorant if you didn't know why" .

Frankly I think some of you need to have a reality check and realise the world doesn't revolve around you and your opnions are only of value if the right party receives them.

However for that to really work, customers have to feel that their opinions matter, will be listened to and will be valued and acted on.

Frankly I do not get that impression from many retailers and service businesses here. A number of times I have raised issues and got a shrug and "yeah, sorry about that." which is simply not good enough. Eventually customers realise there is no point in complaining and just go elsewhere.

networkn

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#922938 28-Oct-2013 11:12

Geektastic:
jeffnz: so to you people that own your own company or are responsible for sales, how would you feel if your customers just up and left without saying anything, wouldn't you like to know or is it the old cry of " your're ignorant if you didn't know why" .

Frankly I think some of you need to have a reality check and realise the world doesn't revolve around you and your opnions are only of value if the right party receives them.

However for that to really work, customers have to feel that their opinions matter, will be listened to and will be valued and acted on.

Frankly I do not get that impression from many retailers and service businesses here. A number of times I have raised issues and got a shrug and "yeah, sorry about that." which is simply not good enough. Eventually customers realise there is no point in complaining and just go elsewhere.

No one here is disputing your right to talk with your feet. If you make your opinion heard in a reasonable and pleasant way, and don't get the response you expect, then by all means shop elsewhere. What I think some members here are objecting to, is being deliberately malicious and leaving perishable food out to go to waste (or degrade so that someone else buys substandard food) as a way to "teach" the retailer which isn't their place.

richms

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#922949 28-Oct-2013 11:23

networkn:
richms:
If I was to try that I would probably just get grunted at and pointed at the 4 slackers standing at the checkout overseeing desk.

More nonsense.

You clearly haven't shopped at countdown either at highbury or Northcote.

You probably only go to one that used to be a food town before they had the idiotic idea of branding them all the same.

Richard rich.ms

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#922954 28-Oct-2013 11:27

networkn:
Geektastic:
jeffnz: so to you people that own your own company or are responsible for sales, how would you feel if your customers just up and left without saying anything, wouldn't you like to know or is it the old cry of " your're ignorant if you didn't know why" .

Frankly I think some of you need to have a reality check and realise the world doesn't revolve around you and your opnions are only of value if the right party receives them.

However for that to really work, customers have to feel that their opinions matter, will be listened to and will be valued and acted on.

Frankly I do not get that impression from many retailers and service businesses here. A number of times I have raised issues and got a shrug and "yeah, sorry about that." which is simply not good enough. Eventually customers realise there is no point in complaining and just go elsewhere.

No one here is disputing your right to talk with your feet. If you make your opinion heard in a reasonable and pleasant way, and don't get the response you expect, then by all means shop elsewhere. What I think some members here are objecting to, is being deliberately malicious and leaving perishable food out to go to waste (or degrade so that someone else buys substandard food) as a way to "teach" the retailer which isn't their place.

I agree - with the caveat that the retailer should have enough staff and floor walking managers that the trolly or basket actually does not stay out for more than a few minutes at most anyway.

networkn

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#922956 28-Oct-2013 11:29

Geektastic:
networkn:
Geektastic:
jeffnz: so to you people that own your own company or are responsible for sales, how would you feel if your customers just up and left without saying anything, wouldn't you like to know or is it the old cry of " your're ignorant if you didn't know why" .

Frankly I think some of you need to have a reality check and realise the world doesn't revolve around you and your opnions are only of value if the right party receives them.

However for that to really work, customers have to feel that their opinions matter, will be listened to and will be valued and acted on.

Frankly I do not get that impression from many retailers and service businesses here. A number of times I have raised issues and got a shrug and "yeah, sorry about that." which is simply not good enough. Eventually customers realise there is no point in complaining and just go elsewhere.

No one here is disputing your right to talk with your feet. If you make your opinion heard in a reasonable and pleasant way, and don't get the response you expect, then by all means shop elsewhere. What I think some members here are objecting to, is being deliberately malicious and leaving perishable food out to go to waste (or degrade so that someone else buys substandard food) as a way to "teach" the retailer which isn't their place.

I agree - with the caveat that the retailer should have enough staff and floor walking managers that the trolly or basket actually does not stay out for more than a few minutes at most anyway.

Well if you hand it to someone on your way out, you have absolved yourself of responsibility.

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