Samsung Smart TV replaced under CGA has developed new fault

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#1525395 3-Apr-2016 21:01

gregmcc:

Consumer magazine do a guide on estimated life of appliances, last time I saw one TV's were the 10 year mark.

They may have updated it since I saw it, but with the lack of any other independent guide this is the measuring stick

Telling people how long something should last is close to impossible. You need to factor in on-going trends of cost cutting in factories, the on-going market strategy by these companies, ie 'we want products to be cycled every so many years' etc.

Fridges should last 15 years!

TV's should last a decade!

Cars should last 12 years!

Mono-block audiophile valve amplifiers should last 7.38 years!

It's subjective, Consumer Magazine is here to give you and I (the consumer) the best news.

It's one of the ways they sell subscriptions...
Fairly warned are yee.

Lias

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#1526085 4-Apr-2016 23:46

The problem is the CGA is very consumer friendly, but with a healthy dose of ambiguity thrown in and widespread ignorance or misinterpretation of it by laypeople. I supect that if every consumer fully understood their rights under the CGA, and enforced them, most major appliance/electronic retailers would cease trading because no sane person would import/sell goods when the legal warranty is not what they say on the box but what an average consumer thinks is a reasonable timeframe. The margins in the current retail environment simply wouldn't allow for widespread uptake of consumers full CGA rights.

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mattwnz

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#1526112 5-Apr-2016 00:29

Lias:

The problem is the CGA is very consumer friendly, but with a healthy dose of ambiguity thrown in and widespread ignorance or misinterpretation of it by laypeople. I supect that if every consumer fully understood their rights under the CGA, and enforced them, most major appliance/electronic retailers would cease trading because no sane person would import/sell goods when the legal warranty is not what they say on the box but what an average consumer thinks is a reasonable timeframe. The margins in the current retail environment simply wouldn't allow for widespread uptake of consumers full CGA rights.

The purpose of it is that consumers aren't sold lemons. It is what it is, and it works very well. If it was a problem, you would have retailers complaining and lobbying the government to change it. It also works for retailers, because it means they have a point of difference over imported stuff sold online from overseas. It also means if they sell quality stuff, they shouldn't have a problems. I get the impression that some people on here who seem to bag it, may work in retail or run businesses. I beleive it is even more strict in other countries. I think th NZ one works well for what it is, and people have a choice whether they use it or not.

mattwnz

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#1526113 5-Apr-2016 00:37

Dunnersfella:

gregmcc:

Consumer magazine do a guide on estimated life of appliances, last time I saw one TV's were the 10 year mark.

They may have updated it since I saw it, but with the lack of any other independent guide this is the measuring stick

Telling people how long something should last is close to impossible. You need to factor in on-going trends of cost cutting in factories, the on-going market strategy by these companies, ie 'we want products to be cycled every so many years' etc.

Fridges should last 15 years!

TV's should last a decade!

Cars should last 12 years!

Mono-block audiophile valve amplifiers should last 7.38 years!

It's subjective, Consumer Magazine is here to give you and I (the consumer) the best news.

It's one of the ways they sell subscriptions...
Fairly warned are yee.

To be fair, they have had those figures published for a very long time. I think many of those things should last that period of time. If they don't why don't they when it comes to the consumer paying good amounts of money for them? If they don't last, then they being designed to fail prematurely IMO, especially things like fridges, which should last decades. We don't want to end up with more and more waste. My old fridges and freezers last 30 + years, and are still going. But a new freezer I purchased only lasted 3 years before it died, and had to be replaced with a new one because they no longer had the parts. They get to a point where they don't make things like they used to. Some things people don't mind failing and having a shorter life, because the technology makes them obsolete, eg TVs. So a 10 year old TV probably has no value to many anyway, being too small and low resolution.

Dunnersfella

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#1526136 5-Apr-2016 07:43

mattwnz:

Dunnersfella:

gregmcc:

Consumer magazine do a guide on estimated life of appliances, last time I saw one TV's were the 10 year mark.

They may have updated it since I saw it, but with the lack of any other independent guide this is the measuring stick

Telling people how long something should last is close to impossible. You need to factor in on-going trends of cost cutting in factories, the on-going market strategy by these companies, ie 'we want products to be cycled every so many years' etc.

Fridges should last 15 years!

TV's should last a decade!

Cars should last 12 years!

Mono-block audiophile valve amplifiers should last 7.38 years!

It's subjective, Consumer Magazine is here to give you and I (the consumer) the best news.

It's one of the ways they sell subscriptions...
Fairly warned are yee.

To be fair, they have had those figures published for a very long time. I think many of those things should last that period of time. If they don't why don't they when it comes to the consumer paying good amounts of money for them? If they don't last, then they being designed to fail prematurely IMO, especially things like fridges, which should last decades. We don't want to end up with more and more waste. My old fridges and freezers last 30 + years, and are still going. But a new freezer I purchased only lasted 3 years before it died, and had to be replaced with a new one because they no longer had the parts. They get to a point where they don't make things like they used to. Some things people don't mind failing and having a shorter life, because the technology makes them obsolete, eg TVs. So a 10 year old TV probably has no value to many anyway, being too small and low resolution.

So the only measuring stick is a magazine that leans heavily towards one side of the argument?

Everyone reading this website is a consumer... For us, the CGA is great. But through out life you get to see all sorts of areas where checks and balances are out of kilter.

And you're right - products aren't being made like they used to. The CGA won't fix this.

It may help the consumer out if the product doesn't last, though.

The only way to get a fridge or washing machine that lasts 20 years - isn't to pick up the cheapest Haier / Samsung / LG they can find on sale for under $600...

It's to buy something that's put together well AND designed to last 20+ years.

Ask the retailer how long it's designed to last for - it's a fascinating conversation!

Miele are designed to last 20 years.

How long are the products in your home designed to last.

Without knowing the facts from every manufacturer as to how long all of their products should last - year to year, product line to product line...

How can Consumer Magazine come out with blanket statements re: how long things should last?

What was the article?

Are there legal documents from manufacturers?

Did they ask sales people from the importers?

Did they ask sales people from retailers?

Did they ask people on the street 'how long should this last? How about this, or this?'

99% of the time people will come back with an answer that best serves their needs! That's human nature.

Consumer then print this.

People then quote it on the internet as if it's the law... and not just an article from a magazine that was printed some years back.

trig42

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#1526185 5-Apr-2016 09:23

I expect a $1000-1500 TV to last 10 years, but if it crapped out after 7, I would not even think about going back to the retailer and demanding they fix it under the CGA.

I would after 4 years, maybe even 5.

Everyone's opinion would be different here.

I'd expect a $1500 Fridge to last 10 years, and would probably hit up the manufacturer after 7 years if it stopped.

A washing machine - if I'd paid $3000 for a Miele, yep I'd complain. I just bought a Beko for well under $1000, so won't be complaining if it dies in 6 or 7 years (I will within 4 years though).

OP, have you heard back from the retailer? I reckon you'll be covered, but may have to stand your ground quite firmly.

andar

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#1526198 5-Apr-2016 09:44

Dunnersfella:

Without knowing the facts from every manufacturer as to how long all of their products should last - year to year, product line to product line...

How can Consumer Magazine come out with blanket statements re: how long things should last?

What was the article?

Are there legal documents from manufacturers?

Did they ask sales people from the importers?

Did they ask sales people from retailers?

Did they ask people on the street 'how long should this last? How about this, or this?'

My understanding was that Consumer NZ surveys manufacturers on the life expectancy of their products and then averages the results. I remember reading this in one of their magazines some time ago.

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#1526201 5-Apr-2016 09:44

Benoire:

I would expect a TV to last at least 10 years, certainly my older CRT styles did and there is no reason why any TV should not.

You are kidding right? CRT, LCD, Plasma, LED they are all different technologies. You are also missing the fact that most households TV's are on for a greater length of time every day than they were 10-15 years ago because of the introduction of streaming services and smart TV's.

TV's are no longer used for just watching TV and the occasional movie.

My current TV is a Sony Lcd that is 5 years old and I expected to be replacing it in the next 12 months

xpd

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#1526228 5-Apr-2016 11:08

Have a Panasonic 42" plasma (cant remember model) which must be coming up 8+ years now, still going strong except the sound seems to be playing up occasionally, but isnt a concern to us as we only use the TV for the media PC and can pump sound via another device. If it gets to 10 years, then Im happy.

A CRT I had hit 5 years and was 1 week out warranty when it failed, was repaired anyway, then 3 months later same fault again, got it fixed under CGA. Then 1 month later did same thing again... I gave up and sold it for $20.

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Benoire

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#1526231 5-Apr-2016 11:14

trig42:

OP, have you heard back from the retailer? I reckon you'll be covered, but may have to stand your ground quite firmly.

Yep, going to send a photo of the issue as its easy to catch when a bright background is on. Retailer was very good last time and I don't suspect it would be... the birth of my daughter 3 weeks early on Sunday morning kinda gave me other immediate priorities

I will say that with respect to length, my old Sony 32" CRT ran daily for 10+ hours and was still running after 10 years when flat mates and I changed it. IF CRTs, LCDs, Plamas and OLEDs have different lifespans then really we should be told up front so we can make an informed decision.

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#1526300 5-Apr-2016 12:48

Slightly off-topic but related.

I have just lodged a Dispute with tribunal on my failed Dishwasher under CGA against the manufacturer Bosch.

We have acquired the dishwasher as brand new with our new house in June 2012 and started using it. Firstly we did not have a proof of purchase, however we managed to show our S&P of our house that it came with dishwasher and based on the serial number they said they will consider the manufacturing date as the date purchase (which is only few months before we bought the house).

We had couple of issues with it. First problem under 1 year and 2nd problem 3 weeks ago. Spent $135 x 2 for inspections from their authorized service centers so far.

The 2nd problem is a major one and it costs about 600 plus for fixing it (Water pump faulty and heating element broken). It is significant fault and Bosch said they will only provide parts for the fault and I have to bear the cost of engaging their Authorized Service Center for repairs (they charge $135 for inspection, so you can expect $500 for actual fix). I have rejected their offer and said to do a complete fix under CGA. I feel the dishwasher should last atleast 5 to 6 years. They did not agree to it and were adamant they were only liable for the parts because they are a manufacturer and not a retailer (which I don't understand).

From CGA - a manufacturer should honor what is in their express warranty (manufacturer warranty). Bosch has some terrible customer service, they took about 3 weeks to conclude that they can only provide parts.

Went and bought a new Dishwasher (westinghouse) last weekend, lodged a claim to the tribunal and waiting for a hearing date. From what I can gather the parts are about 500 dollars and repairs would be around 200 on top of it to spend and bosch will take the efforts to fight the 200 dollars in question here by sending an employee to the tribunal. The head of customer service was rather happy they save 200 dollars by sending someone to tribunal.

So, my claim was to recover the full costs of the dishwasher based on the market value plus the 2 x $135 I have already paid.

MCONZ

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#1526410 5-Apr-2016 15:41

I purchased a 46" Samsung LCD back in 2008 and in late 2013 it developed a fault with the left hand speaker and also a line down the right side of the screen which sometimes would make the whole right side of the screen change colour.

Anyways, to cut a long story short, I contacted Samsung and described my predicament and quoted the CGA and lifespan etc... Even though it was past it's warranty, they suggested I take it back to the retailer which I did and they sent it back to Samsung to see if it was fixable and was told I would hear back in about two weeks.

A week and a half later, a Samsung rep called me and explained that my TV could not be fixed and they do not have spare parts for that model anymore, so they said they would give me a 2013 LED of equivelant size, which turned out to be a Smart TV. So I was pretty chuffed to say the least.

PhantomNVD

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#1526427 5-Apr-2016 16:00

Interested to know if the CGA clock starts again on your 'new' replacement device?

Dunnersfella

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#1526490 5-Apr-2016 19:21

PhantomNVD: Interested to know if the CGA clock starts again on your 'new' replacement device?

Yes it does.

macuser

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#1526496 5-Apr-2016 19:46

Dunnersfella:

PhantomNVD: Interested to know if the CGA clock starts again on your 'new' replacement device?

Yes it does.

Surely not, surely it back dates to the original warranty term? Happy to be proven wrong...

UPDATE: and I am wrong..

From Consumer NZ

""Guarantees on replacement models

When a faulty product is replaced, any manufacturer's warranty on the product usually runs only from the original purchase date.

So, if a 6-month-old washing machine is replaced because it is faulty, and there was originally a 12-month manufacturer's warranty on it, then this warranty will have 6 months to run on the new machine.

However, the Consumer Guarantees Act applies to the replacement, so you will still have all the rights you're entitled to when buying a new machine.'"

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