Why I'm not buying Sonos again

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944 posts

Ultimate Geek

#2405426 23-Jan-2020 17:08

I've recently bought some new Sonos kit and I'm a little more confident about future proofing due to the inclusion of Airplay 2 in it all. i.e. going forward, they can be used as Airplay speakers, driven by a non-Sonos app, alongside non-Sonos speakers.

eracode

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#2405445 23-Jan-2020 17:54

SirHumphreyAppleby:

SepticSceptic:

May be pertinent, but

"You'll get more mileage from a cheap pair of speakers..."

Apologies to Mr B. Joel ....

Misquoted, it's "sneakers", but +1 for the effort. Put me down for front row tickets if Mr Joel ever returns to NZ.

I think you missed the whole point here. 😛 (But it’s not actually a pun).

Sometimes I just sit and think. Other times I just sit.

SirHumphreyAppleby

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#2405447 23-Jan-2020 17:59

eracode:

I think you missed the whole point here. 😛

I'm not convinved =P. The song rhymes speakers with sneakers so it would be an easy mistake to make.

"Don't waste your money on a new set of speakers" is just as valid :)

dafman

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#2405452 23-Jan-2020 18:10

jarledb:

In Norway the Norwegian equivalent to Trademe has had a lot of old Sonos equipment added after the announcement. Not see the same on Trademe (yet), but would not surprise me if a lot of people will be selling of their old Sonos equipment after this.

Second-hand Sonos has traditionally retained value for resale, so it will be interesting to see if this remains the case for legacy speakers. At this stage, pretty much only owners (and GZ readers) are aware of the latest development, so hopefully sellers don't try rip off prospective buyers by omitting to tell them if selling in the near future.

mattwnz

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#2405470 23-Jan-2020 19:09

dafman:

jarledb:

In Norway the Norwegian equivalent to Trademe has had a lot of old Sonos equipment added after the announcement. Not see the same on Trademe (yet), but would not surprise me if a lot of people will be selling of their old Sonos equipment after this.

Second-hand Sonos has traditionally retained value for resale, so it will be interesting to see if this remains the case for legacy speakers. At this stage, pretty much only owners (and GZ readers) are aware of the latest development, so hopefully sellers don't try rip off prospective buyers by omitting to tell them if selling in the near future.

A lot of older people are not that tech savvy, so could be caught out buying second hand stuff, or even very old shop models.

Handle9

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#2405474 23-Jan-2020 19:13

SirHumphreyAppleby:

eracode:

I think you missed the whole point here. 😛

I'm not convinved =P. The song rhymes speakers with sneakers so it would be an easy mistake to make.

"Don't waste your money on a new set of speakers" is just as valid :)

It's not like Sir Humphrey to assume fault lies with everyone else :p

Technofreak

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#2405517 23-Jan-2020 20:38

SirHumphreyAppleby:

Misquoted, it's "sneakers", but +1 for the effort. Put me down for front row tickets if Mr Joel ever returns to NZ.

I'll be in that same front row. 👍

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eracode

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#2405695 24-Jan-2020 10:51

Just received this in an email from Sonos:

All Sonos products will continue to work past May

We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work just as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.

While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.

Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn't exist and we’ll work harder than ever to earn your loyalty every single day.

If you have any further questions please don’t hesitate to contact us.

Sincerely

Patrick Spence

CEO, Sonos

I think that is somewhat encouraging and good on him for putting this out.

Sometimes I just sit and think. Other times I just sit.

Dingbatt

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#2405706 24-Jan-2020 11:11

Man, am I sick of corporate speak.

Instead of saying “We heard you”, they could have just as easily (and more accurately) stated “Due to adverse customer feedback we make the following assurances”.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

BlinkyBill

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#2405769 24-Jan-2020 12:27

Sonos reacted responsibly to the, quite frankly, hysterical reaction; and people are still hysterical?

Dunnersfella

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#2406147 24-Jan-2020 16:30

People are telling Sonos that they handled something badly.

Which, to be fair, they did.

If it was their first infringement then people would probably be more forgiving, but in recent times (since they floated their company) they have made some mis-steps that have annoyed customers (constant spamming of offers / removal of 'play from iPhone+iPad etc), HiFi stores, big box stores (selling direct to the end-user) and custom installers (offering free installation in 12 States through out the US of A).

dafman

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#2406230 24-Jan-2020 20:33

BlinkyBill:

Sonos reacted responsibly to the, quite frankly, hysterical reaction; and people are still hysterical?

If you are referring to posters like me, punters who have sunk $3k plus into an audio system who, out of the blue, receive an email advising that their speakers are no longer going to receive any further updates and, quote: "this will affect your listening experience" ...

if being disappointed on hearing this and simply saying you won't be back for more ...

if you think that is hysterics ...

Thank your lucky stars you live in the sheltered environment you do because, seriously, that ain't even close.

dafman

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#2406234 24-Jan-2020 20:37

eracode:

Just received this in an email from Sonos ...

I just got the same. And good on them for fronting up.

I'm still not going to add any new Sonos kit to my existing, not for a very long period, until I see how things pan out.

Handle9

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#2406236 24-Jan-2020 20:40

Dingbatt:
Man, am I sick of corporate speak.

Instead of saying “We heard you”, they could have just as easily (and more accurately) stated “Due to adverse customer feedback we make the following assurances”.

I'm sure if they wrote that someone would complain about the statement not being in plain English...

dafman

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#2406484 25-Jan-2020 10:27

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