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I gave Spark well over one month notice before the change-over date, and actually rang them at least twice to make sure the account will be disconnected and closed once the change-over happens. The people from Spark support ensured me that would be the case.
In Dec after the change-over, I got a new bill from Spark, charging me all the things I normal pay for (phone and internet).
So I rang again (not to mention how hard to get through 123 or a call back from them), someone from the "fibre team" told me that the billing on fibre connections is a bit behind, it would catch up and correct my account in the January bill.
but this month, again, I received another bill for Jan, still charging all the things I used to pay for, phone and internet, no sign of any correction or even acknowledgement of a disconnection.
In comparison, when I rang the support line for my new ISP, someone (not a machine voice) picks up in about 10 seconds.
and they help me on both technical and account-related issues in very simple and transparent way.
At the moment, I don't know what I am supposed to do with the Spark situation.
I am not paying the bills for sure, Spark probably owes me some money from November bill since they charge one month in advance.
If I ignore them, at some stage, Spark will probably send my bills to debt collection companies...
Just absolutely horrible customer service
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