Regular disconnects on Spark rural ADSL2

Forums › Spark New Zealand (including Skinny and BigPipe) › Regular disconnects on Spark rural ADSL2 - any tips?

keppelk

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#205173 1-Nov-2016 20:15

A friend of mine is on rural ADSL2+ and experiences regular 'you are not connected to the internet' messages. The disconnects cause Skype calls to drop out. The modem is a Spark supplied Huawei HG630b. Seems the DSL sync status stays "Up" as the uptime just keeps counting up.

Before calling the Spark tech in, and risking the fee, any ideas on what would cause these disconnects? The house is about 10 years old. No central splitter. Filters on all jackpoints. Approx. 2.2km from the exchange following roads (read not as crow flies). Any pointers much appreciated.

sbiddle

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Biddle Corp

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#1662229 1-Nov-2016 20:17

How are they connected, WiFi or Ethernet? If it's WiFi and the fact the DSL isn't dropping the first thing would be to look at potential WiFi interference issues.

Linux

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#1662230 1-Nov-2016 20:18

Get master filter installed remove line filters.

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yitz

2074 posts

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#1662232 1-Nov-2016 20:25

They usually run a 24 hr analyser on the line before sending the tech out so get them to do that if you haven't already.

I wouldn't necessarily rely on the modem reporting uninterrupted sync/uptime seems there are significant errors on the line.

Jedsdad

120 posts

Master Geek

#1662283 1-Nov-2016 20:43

Can you check the Modem Logs.

I presume they can be found under Maintenance, at least they are in my HG659b

You may have to change the Log Level to capture/see all the Log messages.

As someone has previously noted there are quite a large number of CRC errors, the question is are they just random or are they coming in bursts.

The FEC (Forward Error Correction) is rather high to and again are they in large bursts or just random.

They could all point to a line issue.

keppelk

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#1662291 1-Nov-2016 20:51

Sounds like installing a master splitter, then asking for a 24 hours test is the go. Connections inside the house are wireless using a separate Netgear router (not the Huawei) connected by ethernet to the Huawei. Have just been running NetSpot on a Macbook Pro and it looks like the Wireless signal is strong and consistent even when the internet drops.