I am very happy with Telecom at the moment!

I was expercing disconnections with my Telecom supplied D-Link DSL-502T whenever I played an online game or downloaded a 50+ mb file. I had a read of tUK5L5P8Xp87's comment that 'If you are a gamer, or a P2P fan, and you notice your DSL-502T dropping the connection, the modem is stuffed. Upgrading the firmware won't fix it, the hardware is burned from too much data.' (Here is the conversation).

So I contacted Telecom and I asked them what would they do about this? Would they supply me with a new single PC router or just do nothing about it?

I recieved a email a couple of days later telling me that 'This does not sound right to be honest, having hardware burned from too much data' but asked for my homephone broadband number to check that the line was alright.

I sent my number back and recieved an email the next day saying that they would send me a new router out and that I would have to send my faulty one back to them, which I was quite happy with.

The package arrived the next day, and to my surprisment, I recieved a Thompson modem/wireless router!

My conclusion is that I must have spent enough money over the last couple of years I have been with them to entitle me to get one of the more expensive roters, instead of the basic single pc modems.

Has anyone else experieced this kind, unexpected gift from telecom, or another ISP?