111 call failures on Telecom POTS and Telecom XT

Forums › Spark New Zealand (including Skinny and BigPipe) › 111 call failures on Telecom POTS and Telecom XT

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#301623 23-Feb-2010 19:24

ariosto: http://www.police.govt.nz/service/111/faq.html

What about 911 and 112?
The emergency number for New Zealand is 111.

In other countries different numbers are used for emergency service calls. 112 is a common emergency number used in Europe and 911 is used in USA.

If you dial 112 from a GSM mobile (eg Vodafone) in New Zealand, your call will be transferred to the 111 Emergency Service. If you dial 112 from any other phone in New Zealand you will get a recorded message asking you to redial and call 111 directly.

In New Zealand dial 111 in an emergency.

Actually both 111 and 911 are valid emergency numbers in NZ. The new Telecom SIP trunk PTC document states that both numbers must be able to be dialed over SIP trunks. Dial both now and you get the EMG operator..

Regards,

Old3eyes

Kyanar

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#301627 23-Feb-2010 19:37

scorpiworld:
scottychch: So maybe when no voice calls can be made Telecom should fully turn off there XT network untill the fault is know and can be fixed? That way every XT phone would then find Vodafone or 2 degrees network if a 111 call was needed to be made.

Sure it's an option! But much prefer the scenario never happens again.

Another option seeing data services were working was to fire up that skype tool! ;)

Skype can't terminate emergency services calls. Even if it could, it would probably try to terminate over the US POTS network, resulting in you talking to an EMG operator in New York or something. Not so helpful.

scorpiworld

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#301631 23-Feb-2010 19:41

Kyanar:
scorpiworld:
scottychch: So maybe when no voice calls can be made Telecom should fully turn off there XT network untill the fault is know and can be fixed? That way every XT phone would then find Vodafone or 2 degrees network if a 111 call was needed to be made.

Sure it's an option! But much prefer the scenario never happens again.

Another option seeing data services were working was to fire up that skype tool! ;)

Skype can't terminate emergency services calls. Even if it could, it would probably try to terminate over the US POTS network, resulting in you talking to an EMG operator in New York or something. Not so helpful.

Ah should have done my research: http://www.skype.com/allfeatures/no911/ Thanks for the correction.

sbiddle

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#301640 23-Feb-2010 20:08

scorpiworld:
To make an emergency call in that situation required the customer to manually select an alternative network and the call would have successfully completed. But this isn’t a practical or acceptable scenario to offer customers during an outage... they just want the network to work.

That would not work. An XT/VF/2deg SIM will not work if you try and manually register it. The emergency call mode is works in a completely different way.

old3eyes

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#301779 24-Feb-2010 12:28

I wonder if the person bitching on page A2 of today's NZ herald about not having any 111 service on XT the other day would like to try with his nice shinny new Vodafone mobile and call 111 if his local Vodafone RNC was turned down.

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Old3eyes

MikeyPI

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#301782 24-Feb-2010 12:46

old3eyes: I wonder if the person bitching on page A2 of today's NZ herald about not having any 111 service on XT the other day would like to try with his nice shinny new Vodafone mobile and call 111 if his local Vodafone RNC was turned down.

huh?

old3eyes

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#301855 24-Feb-2010 16:32

It explains it's self. Maybe I should. Maybe I should have used a more modern term "turned off" rather than turned down which means the same thing if you've been around telephony as long as I have..

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Old3eyes

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freitasm

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#301998 25-Feb-2010 11:05

scorpiworld: Another option seeing data services were working was to fire up that skype tool! ;)

Actually, watching the news this week, other options for that person involved in the Christchurch case would be to

a) walk back into the BK store he just left and ask "Can I use your landline please?"

b) walk to the Shell petrol station we can see behind him during the interviews on location and ask "Can I use your landline please?"

The 20 minutes he waited for someone to show up could have been put to better use. Obviously it never crossed the mind of "reporters" to actually ask that witness why he didn't do it.

davidcole

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#302028 25-Feb-2010 12:04

freitasm:
scorpiworld: Another option seeing data services were working was to fire up that skype tool! ;)

Actually, watching the news this week, other options for that person involved in the Christchurch case would be to

a) walk back into the BK store he just left and ask "Can I use your landline please?"

b) walk to the Shell petrol station we can see behind him during the interviews on location and ask "Can I use your landline please?"

The 20 minutes he waited for someone to show up could have been put to better use. Obviously it never crossed the mind of "reporters" to actually ask that witness why he didn't do it.

You could probably forgive him for heat of the moment, brain freeze, "zomgz my phone don't go"..

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old3eyes

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#302051 25-Feb-2010 12:52

old3eyes: It explains it's self. Maybe I should. Maybe I should have used a more modern term "turned off" rather than turned down which means the same thing if you've been around telephony as long as I have..

I found the answer to my question in this mornings Dominion. Vodafone's SOS fall back works the same as Telecom's. It requires a complete failure before it will roam to another carrier which in a metro area would be 2degrees or maybe to Telecom if you have a 3G fone that works on 2100. If you in the country area your most likely screwed because Vodafone supplied fones don't do 850 3G unless it's an iPhone.

http://www.stuff.co.nz/the-press/news/3371012/Mobile-111-glitch-sparks-urgent-investigation

Regards,

Old3eyes

steve98

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#302133 25-Feb-2010 15:08

http://www.stuff.co.nz/the-press/news/3371012/Mobile-111-glitch-sparks-urgent-investigation

I really don't understand this article. Is it for real? A call made to 111 from an XT phone did not fail over to Vodafone and it has sparked an urgent investigation? Are we forgetting that this time last year we had 1x GSM network and 1x CDMA network with completely incompatible handsets, so failing over for 111 calls would never have been possible and apparently everybody was fine with that. Why the sudden change of heart? Furthermore, while XT --> Voda might be possible, how would it happen the other way around? Most Voda handsets aren't 850Mhz 3G compatible?? Seems to me this is a complete non-issue. Nobody should be relying on failing over for emergency services, these two mobile networks work on completely different frequencies so it's something that could never be relied on.

The same logic should be applied to these cases of people not being able to get through to 111 that we are hearing about in the news at the moment. If this had happened a year ago and the CDMA network had gone down, people's CDMA phones would not have been placing 111 calls over the Vodafone network. Now that we *kind of* have the technology, suddenly lives are depending on it?! Nuts.

richms

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#302255 25-Feb-2010 18:45

scottychch: So maybe when no voice calls can be made Telecom should fully turn off there XT network untill the fault is know and can be fixed? That way every XT phone would then find Vodafone or 2 degrees network if a 111 call was needed to be made.

Hell no! thats just insane, why should people loose SMS and data just because someone may need to make an emergancy call.

Richard rich.ms

cws82us

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#302294 25-Feb-2010 20:12

They need like text to landline and to 111. That will work

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sbiddle

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#302300 25-Feb-2010 20:34

cws82us: They need like text to landline and to 111. That will work

Why?

It is an important service for deaf people but serves absolutely no point at all apart from that. SMS is not the answer to every problem in the world.

nickd

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#302308 25-Feb-2010 21:02

cws82us: They need like text to landline and to 111. That will work

While this is a valid idea & is certainly a solution to the problem, I have to say, after working along side emergency services, that the shear amount of information needed for a response would require more than 1 text back & forward + if I got someone sending me requests in txt spk then it would probably be faster to go to the nearest land line.

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