Just yesterday I had a customer with the same issue, which I confirmed ** only with ssl send, not ssl pop3 . ie could download emails just fine , pop3 would login OK (even via our vodafone internet at our workshop)
So I went into the webmail page, went through the forced password change. That fixed the send login issue **sometimes** Its still intermittent, on the laptop & tablet.
After the forced pass change ,I saw it sometimes come up with password errors, click on retry a few times & the pass would sometimes be accepted, or wait up to 1/2 a day & the pass would once again work.
Obviously more issues at Yahoo/xtra. Again nothing on their status page.
Just why does it take up to 4+ hours for the telecom status page to be updated, are Telecom the last to know ? (with other issues with other customers this month as well) eg the recent telecom busenesshub email issue, took far to long for them to acknowldege the fault on the status page. Why even have that status page if its 1/2 a day to a 1day out of date ???
I have the exact same problem. It started happening after I changed my password after all of the yahoo mail hacks ealier this year. I use pop SSL on the aussie yahoo pop server (yes I've tried chaging to the .com version - still the same problem). I have even deleted the account via Outlook and re-added it - same problem. I have three yahoo email addresses that Outlook checks at the same time (I changed all three passwords back when the hacks were happening) only one of the email addresses have this problem. All three yahoo emails use the same settings so it looks like there is a setting on yahoo's server that isn't correct just for one of my email addresses. Something must have not changed properly when the password was changed earlier this year for this one email account. Note, this is a yahoo.co.nz account - not an xtra.co.nz account.
I had a friend come around yesterday, same issue, locked out of email, cant get through to the helpdesk. I had to to show him how to use webmail & go through the forced password reset for him , actually I ad to do it for him.
This is now becoming ridiculous, there are so many xtra users out there who really arnt computer literate & havnt a clue how to do this. They just suffer through days of no email, as the helpdesk is overloaded & they cant get through or the helpdesk didnt have a clue & didnt seem to know about the forced password change on some xtra a/c's yep that right right, helpdesk was told my customer that it was a issue with his PC.( See my post above)
password reset wasnt the problem I having.. leaving or changing had no effect on pop3 and imap access
it simply would time out every 5min saying wrong id and password
but it finally resolved itself after 2 months with it
meantime I forwarded to gmail
i think the people that had to change password got hacked or click the phishing email thats another problem but yeah its not too easy resetting password not so clear but I think theres a blurb on a page on telecom somewhere saying click here takes them to the password resetter
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