Telecom New Zealand mobile data roaming changes

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom New Zealand mobile data roaming changes

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johnr

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#405970 17-Nov-2010 16:12

myopinion: We just had a $1200 bill for an employee roaming in Aus. 120MB at $10 per MB. That was with Vodafone. Maybe Vodafone will come to the party soon.

Vodafone NZ customers roaming on any network in AU is $5 per meg

http://www.vodafone.co.nz/roaming/data-roaming.jsp

John

myopinion

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#405975 17-Nov-2010 16:31

johnr:
myopinion: We just had a $1200 bill for an employee roaming in Aus. 120MB at $10 per MB. That was with Vodafone. Maybe Vodafone will come to the party soon.

Vodafone NZ customers roaming on any network in AU is $5 per meg

http://www.vodafone.co.nz/roaming/data-roaming.jsp

John

So at $5 the bill would have been $600 instead. Still a rip.

graemeh

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#405985 17-Nov-2010 16:46

myopinion:
johnr:
myopinion: We just had a $1200 bill for an employee roaming in Aus. 120MB at $10 per MB. That was with Vodafone. Maybe Vodafone will come to the party soon.

Vodafone NZ customers roaming on any network in AU is $5 per meg

http://www.vodafone.co.nz/roaming/data-roaming.jsp

John

So at $5 the bill would have been $600 instead. Still a rip.

Yeah, the big bad people from Vodafone made your employee do it!

timmyh

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#406082 17-Nov-2010 21:11

Glee:
sbiddle: One other key issue is that managing data billing is so much easier when it's travelling back to the home network. Having this done by a foreign operater adds an entirely new layer of complexity!

And yet they manage it quite easily for outgoing voice calls

Yes exactly! I suspect that when mobile data was devised the big mobile operators were still deluding themselves that they could offer differentiated mobile internet experiences, so they needed to pipe their users' traffic back home to access whatever cool services they thought users would want. Of course the rest was history...

NonprayingMantis

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#406107 17-Nov-2010 22:11

Glee:
sbiddle: One other key issue is that managing data billing is so much easier when it's travelling back to the home network. Having this done by a foreign operater adds an entirely new layer of complexity!

And yet they manage it quite easily for outgoing voice calls

not really sure what your point is here. roaming voice calls are also a lot more expensive than non-roaming voice calls. Just like roaming data is much more expensive than non-roaming data.

NealR

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#406162 18-Nov-2010 08:35

timmyh:

Yes exactly! I suspect that when mobile data was devised the big mobile operators were still deluding themselves that they could offer differentiated mobile internet experiences, so they needed to pipe their users' traffic back home to access whatever cool services they thought users would want. Of course the rest was history...

Timmy you may have misunderstood my comments earlier. Providing local Internet access, rather than trunking back to the home network, has broken a number of services that our customers use. The majority of complaints by our customers have been about where non-Telecom services have broken. Suddenly their corproate VPN does not work or their personal POP email does not work. Whilst technically these issues are not ours, the customers complain to us. And so to minimise complaints t is esierfo us to trunk the traffic back to NZ so that these problems go away.

NEAL

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davisg

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#420975 23-Dec-2010 13:33

Getting back on topic if I may...

XT Roaming Data cap fails.........

I am currently in London and have to report that the Telecom XT Roaming data cap DOES NOT WORK, at least for us.

We have prepaid iPhones and iPads with us, and confirm that once each device used $100 worth of data (12.5MB) the charges did NOT stop as advertised but continue being applied at $8 per MB.
By the time we eventually get to 100MB it will cost us $800 instead of the $100 advertised. We have already been charged some $300 more than we should have.

We have made eight calls to *333 ($1 per minute), they (finally) acknowledge there is a problem but have no solution and the $8 per MB keep adding up. And now Telecom won't even refund the excess charges.

So, if you are data roaming in UK the promised $100 cap (for less than 100MB of data) simply does not exist, at least in our experience.

GD (Hamilton)

Zeon

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#421009 23-Dec-2010 14:51

davisg: Getting back on topic if I may...

XT Roaming Data cap fails.........

I am currently in London and have to report that the Telecom XT Roaming data cap DOES NOT WORK, at least for us.

We have prepaid iPhones and iPads with us, and confirm that once each device used $100 worth of data (12.5MB) the charges did NOT stop as advertised but continue being applied at $8 per MB.
By the time we eventually get to 100MB it will cost us $800 instead of the $100 advertised. We have already been charged some $300 more than we should have.

We have made eight calls to *333 ($1 per minute), they (finally) acknowledge there is a problem but have no solution and the $8 per MB keep adding up. And now Telecom won't even refund the excess charges.

So, if you are data roaming in UK the promised $100 cap (for less than 100MB of data) simply does not exist, at least in our experience.

They will have to refund you if its advertised this package applies as otherwise its will be in breach of the Fair Trading Act and they have already had enough big fines for that to be given another for this. If they don't budge quote the above and if they still don't then email the commerce commision and CC telecom on the email.

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