Hi.  today we received a pamphlet from Spark called 'Ready To Go Full Fibre?', so I choose to do that.

The form to fill at spark.co.nz/fibreswitch would not take my address!  I used exactly the same address as on our account etc.  So I called Spark and someone started to fill the form then stopped and said they would put me on call back,  ten minutes later I got the call back but the person was quite confused as to what was happening and wanted to book me for someone to come and count the jack points in the house!  I politely disengaged from that conversation.

Now then,  we have had fibre data for a couple of months and there is a 'Voice To ETP' box on the wall beside the fibre modem. 

If I understand correctly all we need to do is an RJ45 ('LAN cable') between the ETP socket and a socket on the fibre modem, and of course software configuration changes at the exchange.   Have I got that right?

I would be nice to know what is required before I call Spark again.

Thanks.