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Forums › Spark New Zealand (including Skinny and BigPipe) › Hi! Its been 5hrs since I installed my modem and speeds are lower than usual
Firebreaker

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#191313 31-Jan-2016 20:14
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Hi, I was previously using a Netcomm wireless router and it was giving me a maximum bitrate of 3000kb/s (or something like that) and it would give me a realistic speed of 2.3Mbps down but ever since upgrading to the Spark provided modem, these are the stats I'm seeing:

 

 

 

 

DSL synchronization status: Up Connection status:  Showtime Upstream line rate (kbit/s):  952 Downstream line rate (kbit/s):  1906 Maximum upstream rate (kbit/s):  1048 Maximum downstream rate (kbit/s):  2268 Upstream noise safety coefficient (dB):  13 Downstream noise safety coefficient (dB):  13.1 Upstream interleave depth:  0 Downstream interleave depth:  0 Line standard:  ADSL_2plus Upstream line attenuation (dB):  26.4 Downstream line attenuation (dB):  52.5 Upstream output power (dBmV):  12.6 Downstream output power (dBmV):  0 Downstream interleave depth:  None DSL up time:  0 days 5 hours 31 minutes 41 seconds

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coffeebaron
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  #1483097 1-Feb-2016 20:42
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sbiddle:

 

After looking at the OP's address I'm still not convinced that the problems are just distance related, but don't have the ability to see any data that should prove or disprove this. Somebody at Spark would be able to see sync rates of nearby customers so it'd be interesting to know what they are.

 

They're one of about 40 premises that are connected back to the exchange beyond the cabinetised areas so the numbers don't stack up for a cabinet. Distance wise however looking at both logical and illogical MPF paths I'd only pick the distance at around 3km, which should certainly have far lower attenuation than that. It could just be bad copper, or it could simply be bad pairs.

 

 

 

 

Unfortunately its a case of bad copper and West Auckland tree roots. I've done a couple of master filters in this patch and sync speed is no where near 10Mbps. Best option for more speed would be RBI. Could possibly get some 4G, or if you need a larger data pack, then the 3G RBI 500GB plan from Ultimate Broadband may be a good option.

 

 




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Broadband troubleshooting and master filter installs.
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