First off.

I hate Spark Sylvia park.

This whole Galaxy Note 7 experience has been distasteful for me, I'm regretting the purchase already.

On Thursday, my phone started acting up, it was randomly freezing and it was stuck in a bootloop until I got help from geekzone members, I went to Spark's Sylvia park store to get it sorted, a customer rep couldn't figure out what the problem is and advised me of letting the phone drain and that I could bring the box and contents back tomorrow (26 August) to get it replaced.

Today, I head back to the Sylvia Park store, the customer rep there didn't even want to help. The phone is within 7 days of purchase but I get treated like a customer in the last week of warranty. They told me that I have to give them the phone, send it in to Samsung so they can "repair" my brand new phone and the entire process will take 2-3 weeks.

I ask them why they can't be flexible, they just give me a straight up "No, we have to send it in to get it fixed". The last time I had a problem with my iPhone, Apple promptly sent me a new phone along with a return label box for me to get the old phone back to them.

Fine, I thought, then I ask them to initiate the process. They quickly inspect the box and told me the charging cable is missing (yes it was my fault, I forgot to take it with me) and sent me on my way home.

Later in the afternoon, I took some time off to head down to the Samsung place in Albany and decided to try my luck with the Albany Spark store. The Samsung store found out some issues related to Abnormal S/W Reset. The phone was randomly restarting multiple times a day. Again, they couldn't replace the phone because I didn't technically buy it from them.

Then I head to the Albany Spark store. I demonstrate the problem to one of the customer reps, they said they can't replace the phone and they need to send it in. I took the deal because at this point I'm spending too much energy than I need to on a phone. She took down my details and I handed over the phone, she didn't want the box, she didn't want the charging cable. (ARE YOU KIDDING ME SPARK SYLVIA PARK?).

All in all, $1600 down (although interest free payments), I end up with a Galaxy J1 for 3 weeks.

I'm done with Samsung. I'm probably done with Spark too.