A couple of minor issues since porting my italk number to VFX.

1. I wasn't supplied the info needed to access the VFX web portal for the new line, so I logged a support request via email to: service at wxc co nz, ref: #37156. This was on 16/03 at 12:12PM. I did not receive any response including any automated reply until 19/03 9:27 AM. This included the weekend, so less than one business day, but was surprised I didn't get at least an automated response.
I replied to this at 10:43AM, but had not received any response by end of 21/03 so replied again at 6:23PM.
Issue was then resolved 22/03 at 9:08AM.

What went wrong here? Particularly the two days that lapsed with no response from xnet to my initial reply on 19/03?

Don't take this the wrong way, I'm more than happy with customer service from WxC, so this is in no way a complaint. So hope this will help you guys with your processes etc, so you can continue to maintain your great service!

2. The other minor issue, and I'll PM Phil on this one. I've had a slight drop in voice quality since the number porting. I think the voice codec's have been defaulted back to G729a when previously was G711u. When you are use too ISDN voice quality, dropping back to somewhere between land-line & cellular is noticeable.

Thanks