Vodafone 'Unlocking' Q - possible issue with network unlocked phone on Spark network???

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone 'Unlocking' Q - possible issue with network unlocked phone on Spark network???

pinkbellbird

210 posts

Master Geek

#171497 20-Apr-2015 19:34

I had a Samsung Pocket Neo a while ago, decided to get it unlocked & use my 2D sim in it. that was fine.

I sold the phone last week, stating it was unlocked, the guy is saying he took it into a Spark(Telecom) to get the phone set up & his contents swapped over but Spark sales person said 'this phone is not compatible with the Spark network'.

either this is legit or the guy just doesnt want it any longer &is trying to get out of the sale & return it.

does anyone know about this?

I did the unlocking months back online...
the VF site says their unlocking allows for the phone to be used with any NZ network, theres nothing to suggest any possible issue in the fine print either

http://www.vodafone.co.nz/help/mobile-phones/unlock/

any info on this would be helpful!

ðŸ“± - I love Big Phones & I can not lie! #notelove

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#1288014 20-Apr-2015 19:41

Not related to SIM locking but Spark does not use the same bands as Vodafone,

Spark is 850 / 2100 and Vodafone 900 / 2100Mhz 3G / WCDMA and Spark has no 2G / GSM either

The buyer should of done better research

sbiddle

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#1288015 20-Apr-2015 19:42

It won't work on Spark because it doesn't support the 850Mhz 3G band required for Spark.

Jase2985

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#1288016 20-Apr-2015 19:43

well just because its unlocked doesnt mean it will work on sparks network

vodafone/2 degrees use different frequency's to those that spark do, so the phone might not work/get reception even though its unlocked

pinkbellbird

210 posts

Master Geek

#1288019 20-Apr-2015 19:46

shouldnt the vodafone site be more clear on that?

all it states is "You can unlock your locked Vodafone NZ mobile so that it will work on another network in NZ"

theres no mention of not working on certain frequencies or not working with certain networks.

now im stuck with a pissy old dude wanting to return it

tardtasticx

3075 posts

Uber Geek

#1288022 20-Apr-2015 19:47

When you sold it did you specifically say it would work on Spark?
In the past whenever I've sold phones I only say "unlocked" not what network it works with because it's just asking for trouble.

If you didn't promise something then it's their own fault. They should have looked it up before buying.

johnr

19282 posts

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Inactive user

#1288024 20-Apr-2015 19:50

pinkbellbird:

shouldnt the vodafone site be more clear on that?

all it states is "You can unlock your locked Vodafone NZ mobile so that it will work on another network in NZ"

theres no mention of not working on certain frequencies or not working with certain networks.

now im stuck with a pissy old dude wanting to return it

Nope sorry not the job of Vodafone to point out what bands / technology other networks use,

This is why end users should buy handsets from approved retailers as not all mobile networks are the same

pinkbellbird

210 posts

Master Geek

#1288025 20-Apr-2015 19:51

tardtasticx: When you sold it did you specifically say it would work on Spark?
In the past whenever I've sold phones I only say "unlocked" not what network it works with because it's just asking for trouble.

If you didn't promise something then it's their own fault. They should have looked it up before buying.

I quoted along the lines of vodafones statement & said "unlocked for use on any network"
i never stated which networks at all

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scuwp

3885 posts

Uber Geek

#1288026 20-Apr-2015 19:51

As long as you didn't sell it saying that it "would work on any network", then the buyer has not done his homework and has purchased the wrong phone to use on the Spark (or Skinny) network. His fault not yours.

If you did sell it on the condition that it would work on any network, or words to that effect, then you have falsely represented the product and I would say he is due a refund.

Edit: You beat me to it. I think he would have an argument for a refund IMO. You have made a false statement about the phones capability, albeit unintentional.

Lazy is such an ugly word, I prefer to call it selective participation

pinkbellbird

210 posts

Master Geek

#1288028 20-Apr-2015 19:53

johnr:
pinkbellbird:

shouldnt the vodafone site be more clear on that?

all it states is "You can unlock your locked Vodafone NZ mobile so that it will work on another network in NZ"

theres no mention of not working on certain frequencies or not working with certain networks.

now im stuck with a pissy old dude wanting to return it

Nope sorry not the job of Vodafone to point out what bands / technology other networks use,

This is why end users should buy handsets from approved retailers as not all mobile networks are the same

have to say that seems a poor if thats the VF's attitude.

Offering a paid unlocking service but not providing the FULL details seems a bit off. a simple note in the fine print of unlocking of the bands it will work on is all thats needed, ie, VFs bands.

johnr

19282 posts

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Inactive user

#1288029 20-Apr-2015 19:53

Saying a handset will work on " any network " is just plain silly, Lets say someone buys it and wants to use it on the verizon network in the US,

sbiddle

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#1288030 20-Apr-2015 19:55

pinkbellbird:

shouldnt the vodafone site be more clear on that?

all it states is "You can unlock your locked Vodafone NZ mobile so that it will work on another network in NZ"

theres no mention of not working on certain frequencies or not working with certain networks.

now im stuck with a pissy old dude wanting to return it

It's not really your problem. Lots of Spark phones for example don't work on Vodafone - providing you didn't specifically say it works on Spark it's up to somebody to do their homework before buying a phone. The issue really has nothing to do with Vodafone.

pinkbellbird

210 posts

Master Geek

#1288033 20-Apr-2015 19:55

scuwp: As long as you didn't sell it saying that it "would work on any network", then the buyer has not done his homework and has purchased the wrong phone to use on the Spark (or Skinny) network. His fault not yours.

If you did sell it on the condition that it would work on any network, or words to that effect, then you have falsely represented the product and I would say he is due a refund.

Edit: You beat me to it. I think he would have an argument for a refund IMO. You have made a false statement about the phones capability, albeit unintentional.

if i falsey represented the product, then I refer to vodafones website, they say this about their unlocking service 'it will work on another network in NZ'. which is why I put that in the listing. But the info is clearly wrong.

sbiddle

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#1288036 20-Apr-2015 19:57

pinkbellbird:
scuwp: As long as you didn't sell it saying that it "would work on any network", then the buyer has not done his homework and has purchased the wrong phone to use on the Spark (or Skinny) network. His fault not yours.

If you did sell it on the condition that it would work on any network, or words to that effect, then you have falsely represented the product and I would say he is due a refund.

Edit: You beat me to it. I think he would have an argument for a refund IMO. You have made a false statement about the phones capability, albeit unintentional.

if i falsey represented the product, then I refer to vodafones website, they say this about their unlocking service 'it will work on another network in NZ'. which is why I put that in the listing. But the info is clearly wrong.

It's not wrong.

The person who purchased your phone should have done their homework. It's not Vodafone's fault or your fault - so blaming Vodafone isn't going to get you anywhere.

johnr

19282 posts

Uber Geek
Inactive user

#1288037 20-Apr-2015 19:57

pinkbellbird:
johnr:
pinkbellbird:

shouldnt the vodafone site be more clear on that?

all it states is "You can unlock your locked Vodafone NZ mobile so that it will work on another network in NZ"

theres no mention of not working on certain frequencies or not working with certain networks.

now im stuck with a pissy old dude wanting to return it

Nope sorry not the job of Vodafone to point out what bands / technology other networks use,

This is why end users should buy handsets from approved retailers as not all mobile networks are the same

have to say that seems a poor if thats the VF's attitude.

Offering a paid unlocking service but not providing the FULL details seems a bit off. a simple note in the fine print of unlocking of the bands it will work on is all thats needed, ie, VFs bands.

How can any carrier offer support for handsets on a competitors network? VodafoneNZ don't test handsets for compatibility on the Spark network,

pinkbellbird

210 posts

Master Geek

#1288038 20-Apr-2015 19:57

johnr: Saying a handset will work on " any network " is just plain silly, Lets say someone buys it and wants to use it on the verizon network in the US,

well the VF sites says it will work on any nz network - i simply used the info provided on the VF site.

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