gbwelly:

50n0f508: Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on?

For me about 30 weeks, I've had a ticket logged for over 12 weeks. They stopped sending me updates about 6 weeks ago, I guess it was getting awkward for them. I rang up and apparently the ticket is still open so I guess I've got that going for me.
I get to about 3.7Mb/s at it's worst times of the day/week. However there must be more congested nodes than mine as nothing has happened yet and apparently the worst affected ones are being done first. I actually suspect the UFB areas are getting done first, but I'm pretty cynical about the whole thing now.

50n0f508:

gbwelly:

50n0f508: Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on?

For me about 30 weeks, I've had a ticket logged for over 12 weeks. They stopped sending me updates about 6 weeks ago, I guess it was getting awkward for them. I rang up and apparently the ticket is still open so I guess I've got that going for me.
I get to about 3.7Mb/s at it's worst times of the day/week. However there must be more congested nodes than mine as nothing has happened yet and apparently the worst affected ones are being done first. I actually suspect the UFB areas are getting done first, but I'm pretty cynical about the whole thing now.

It beggars belief that an issue like this can be taking so long to get nowhere. It is absurd that customers are only in the loop if they are on forums like this or by waiting ages on hold to be asked to do hardware tests. Why is there not a page on their site devoted to outlining what is being done, where it is being done and by when it is due to be completed?
 
To all those who are procrastinating over logging a fault ticket; DO IT – Vodafone have been taking 25% off my bill as they acknowledge that for 25% of the time they are not able to provide me with the service I pay for (Though I think it should have been more as that 25% pretty much amounts to 100% of the time I actually want to use it).

ramboky:

Sideface: HOT OFF THE PRESS

TrueNet May 2015 Broadband Report

"Congestion Issues Resolved"

Chart 6: Fibre, Cable, and VDSL Download Speed



(click to view)

Cable is the red line.

Well, except for Vodafone Cable. There's definitely an improvement, but it's not there yet. Progress is good though and it's nice to see it's consistent enough to show in the stats.

I'm wondering if it's a difficult call to invest in upgrades to the cable network with fibre rolling into most of those areas in the next 4 to 5 years.

gbwelly: 
I like the quote in the report:
"Vodafone Cable, as is typical, has the highest peak speed of the measured services, with a sharp reduction in speed in the evening, dropping below 50Mb/s as it has in the past few months.  This speed drop is evident on every single connection we monitor."

I wonder how many HFC probes TrueNet have, and what the geographical spread is?

gbwelly:

ramboky:

Sideface: HOT OFF THE PRESS

TrueNet May 2015 Broadband Report

"Congestion Issues Resolved"

Chart 6: Fibre, Cable, and VDSL Download Speed



(click to view)

Cable is the red line.

Well, except for Vodafone Cable. There's definitely an improvement, but it's not there yet. Progress is good though and it's nice to see it's consistent enough to show in the stats.

I'm wondering if it's a difficult call to invest in upgrades to the cable network with fibre rolling into most of those areas in the next 4 to 5 years.

I like the quote in the report:
"Vodafone Cable, as is typical, has the highest peak speed of the measured services, with a sharp reduction in speed in the evening, dropping below 50Mb/s as it has in the past few months.  This speed drop is evident on every single connection we monitor."

I wonder how many HFC probes TrueNet have, and what the geographical spread is?

freitasm: Hey folks... Just received a note from Tony Baird, Technology Director - Vodafone NZ about this situation:

As is clear from TrueNet’s report, Kiwis have embraced a new world of digital content, rapidly taking up Internet TV and streaming services. The exponential growth in demand for data has meant the entire industry is under pressure across all networks – Vodafone is seeing 7% growth every week as video streaming and the use of services like Netflix and NEON increase. Video streaming accounts for approx. 60% of Vodafone’s home broadband traffic and the rate of adoption of our UFB plans has tripled over the last year.

We appreciate the frustration our HFC cable network customers in areas of Wellington and Christchurch are experiencing at peak times. We’ve already made improvements but there’s further to go and we’re continuing to work to fix the problem. We’ve invested more than $6 million into improving capacity and expect 90% of this work to be complete by August 2015, with 100% completion in September.

Chorus has also acknowledged congestion across multiple areas on its network. It is completing its DSL capacity and upgrade programme, with work scheduled for July which will improve services for all New Zealanders.

Vodafone’s network performance is consistently ranked higher in other surveys including Google’s HD Verification and the Netflix streaming report, which measure a greater range of data points than the TrueNet report. Netflix published results showing that in June, Vodafone customers enjoyed the second fastest Netflix streaming speeds in New Zealand – only 0.01 of a megabit per second behind the leader. Globally, Vodafone New Zealand performed better than most ISPs around the world, including all ISPs in Australia, UK, US, and Canada.

There it is... An official acknowledgement. JohnR is off the hook now - he's been keeping everyone updated here on this thread and I'd really appreciate for more "personal" comments to back down a bit.

On the other hand, I am on the same boat, as a cable customer for years (since Chello days).

Just a few more weeks (or months)...

JohnButt: ... We have 15 x 100Mb/s, 11 of which are in Wellington ...

Here is the 100Mb/s chart for each connection

gehenna: Marvelous. I'll lodge my new connection request in October then!

freitasm: I've noticed tonight it feels a lot snappier than before. Speedtests for me are showing around 40Mbps. so even though not 130 Mbps as before, it's a better than 15Mbps I've seen.

Still work in progress but it seems something changed tonight.

Anyone else's comments on this?