Krapi Cable Congestion?

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1243 posts

Uber Geek

#1559797 26-May-2016 08:48

Ethinolicbob:

Put in a search into google and I find I'm not the only one who has been getting fed up with the wellington cable.

Welcome to limbo.

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#1559799 26-May-2016 08:55

Ethinolicbob:

<snip>

I'll do a speed test this afternoon but I am fairly certain it will have a similar result. Cannot wait for fibre in Ngaio

The afternoon will probably be OK.

What matters is 8pm to 10pm, which is peak congestion time.

Sideface

Ipv89

141 posts

Master Geek

#1559801 26-May-2016 08:57

freitasm:

!= means "not equal"

If only it was as simple as

Var expectedspeed = 100;

Var actualspeed = speedtest.GetResults();

If (actualspeed < expectedspeed){

VodafoneProvidingGoodService = false;

Contract.Status = 0; //Contract is void

}

*not real code

Jase2985

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#1559812 26-May-2016 09:28

the thing is Vodafone do not want to admit publically there is an issue as its not good for business.

Ipv89

141 posts

Master Geek

#1559814 26-May-2016 09:31

Jase2985:

the thing is Vodafone do not want to admit publically there is an issue as its not good for business.

They have publicly admitted that the network is congested.

Source: Here

Jase2985

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#1559821 26-May-2016 09:41

a week ago, and nothing in the media about it (yet)

Ipv89

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Master Geek

#1559843 26-May-2016 09:59

Ipv89:

Jase2985:

the thing is Vodafone do not want to admit publically there is an issue as its not good for business.

They have publicly admitted that the network is congested.

Source: Here

I’m of the opposite view that it is good for business to admit a fault and communicate what it being do to correct the problem and what they are prepared to do for customers who are effected. This would be a lot better for business then hiding the information and frustrating customers.

Just my view, I do acknowledge that others look at this differently and there is no one size fits all approach to managing major issues such as this.

Tradepub

Free professional, reference and technical white papers (affiliate link).

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#1559847 26-May-2016 10:05

Ipv89: <snip>

They have publicly admitted that the network is congested.

Source: Here

From The Hitch-Hiker’s Guide to the Galaxy by Douglas Adams

[Arthur Dent does battle with the Planning Department]

“But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”

Sideface

Ethinolicbob

3 posts

Wannabe Geek

#1559853 26-May-2016 10:16

Sideface:

The afternoon will probably be OK.

What matters is 8pm to 10pm, which is peak congestion time.

Yeah I meant evening. I start getting am unstable connection at around 6pm and it doesn't resolve itself before midnight.

Good news though, according to the Chorus website fibre will be available in my area next month, so assuming I no longer have a contract I can finally shed myself of Vodafone

Kodiack

709 posts

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#1559861 26-May-2016 10:24

Ethinolicbob:

Good news though, according to the Chorus website fibre will be available in my area next month, so assuming I no longer have a contract I can finally shed myself of Vodafone

Congrats! I'm really hoping to find a place with fibre soon-ish.

If you are still under contract, though, be sure to see if you can break it. As many people in this thread have said, it's completely unfair for Vodafone to keep people locked into paying for a service that they're unable to properly provide. Plus, if Vodafone does allow people to break contracts, they'll at least reduce network congestion a bit. It's a win/win, really. Vodafone makes people happier by allowing them to leave easily, making them more likely to look to Vodafone for future services. Customers that do remain on the cable network would also see some potential benefit with fewer people to exaggerate the congestion woes.

From an outside view, Vodafone just seems to be avoiding doing what's best for its customers. They may be raking in some short-term profit, but the poor public relations seem like they could be a massive blow to long-term sustainability. :\

antoniosk

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#1559973 26-May-2016 12:00

Sideface:

Ipv89: <snip>

They have publicly admitted that the network is congested.

Source: Here

From The Hitch-Hiker’s Guide to the Galaxy by Douglas Adams

[Arthur Dent does battle with the Planning Department]

“But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”

This was brilliant. Makes me wonder if the style was written into the resource consent process.

________

Antoniosk

ramboky

491 posts

Ultimate Geek

#1559988 26-May-2016 12:10

Ipv89:

Jase2985:

the thing is Vodafone do not want to admit publically there is an issue as its not good for business.

They have publicly admitted that the network is congested.

Source: Here

Yep, two weeks ago, after 14+ months of issues. It's exactly the same message Mike copy & pasted here.

ramboky

491 posts

Ultimate Geek

#1559991 26-May-2016 12:11

Kodiack: If you are still under contract, though, be sure to see if you can break it. As many people in this thread have said, it's completely unfair for Vodafone to keep people locked into paying for a service that they're unable to properly provide. Plus, if Vodafone does allow people to break contracts, they'll at least reduce network congestion a bit. It's a win/win, really. Vodafone makes people happier by allowing them to leave easily, making them more likely to look to Vodafone for future services. Customers that do remain on the cable network would also see some potential benefit with fewer people to exaggerate the congestion woes.

Vodafone allowed me to break my contract with no penalties. You just have to be insistent.

ramboky

491 posts

Ultimate Geek

#1559992 26-May-2016 12:20

Ipv89:

The best thing people can do is vote with their wallets and leave Vodafone (if they can), or lay a formal complaint.

This. The message that customers (myself included for a long time) are sending to Vodafone is that it's acceptable to deliver less than 10% of their advertised capacity and their customers will just lump it. The reason they're not taking anyone here seriously is because they have no reason to, they know you'll continue to pay and no one will complain in any meaningful way.

1eStar

1604 posts

Uber Geek

#1560154 26-May-2016 16:21

If everybody affected wrote an email to the CEO of Vodafone and indicated they were going to pay 10% of their monthly Vodafone bill (due to receiving 10% service levels) until the issue is resolved, you potentially could get some sort of response from this disfunctional company.

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