Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

1 | ... | 177 | 178 | 179 | 180 | 181 | 182 | 183 | 184 | 185 | 186 | 187 | ... | 234

2476 posts

Uber Geek

Lifetime subscriber

#1560161 26-May-2016 16:45

gbwelly:

Welcome to limbo.

It's not limbo.

Limbo is a situation where you have no choice about whether you stay there or not. Everyone complaining has at least one option that would get them out of the situation. And they don't have to wait for somebody else to intervene.

It's hardly pressuring Vodafone as long as people are happy to complain but are not actually putting themselves in a better place.

P.S.

If I was in the same situation then my two main options would be to leave or get monetary restitution that I am happy with. The frustration of having an incompetent connection would have a far worse impact on my life paying a break/termination fee of a few hundred dollars. That is true, even if I don't have that money spare.

I call bad connections "incompetent" because they are "inadequate for or unsuited to a particular purpose or application".

I've already told Vodafone that I am planning to leave when fibre is available next year. But that doesn't mean that I will definitely leave in a year. I will make a decision based on what works out best for my family at that time.

Ipv89

141 posts

Master Geek

#1560171 26-May-2016 17:15

Hammerer:

gbwelly:

Welcome to limbo.

It's not limbo.

Limbo is a situation where you have no choice about whether you stay there or not. Everyone complaining has at least one option that would get them out of the situation. And they don't have to wait for somebody else to intervene.

It's hardly pressuring Vodafone as long as people are happy to complain but are not actually putting themselves in a better place.

P.S.

If I was in the same situation then my two main options would be to leave or get monetary restitution that I am happy with. The frustration of having an incompetent connection would have a far worse impact on my life paying a break/termination fee of a few hundred dollars. That is true, even if I don't have that money spare.

I call bad connections "incompetent" because they are "inadequate for or unsuited to a particular purpose or application".

I've already told Vodafone that I am planning to leave when fibre is available next year. But that doesn't mean that I will definitely leave in a year. I will make a decision based on what works out best for my family at that time.

What we need to remember in all of this is that people will have their reasons for staying, for some it will be money, their spouse loves Vodafone and wont let them leave (unlikely I know :P). That is why I tried to let everyone know that the option is there to go with 2 degrees or my republic who are offering half price for 6 - 12 months. That way you get the opportunity to get the money back. Unfortunately this option is not available to all if the offers are only for fiber and fiber is not available or some might simply be experiencing some kind of financial hardship that means the $199 fee is out of the question.

Either way Vodafone do not deserve peoples money

Sideface

9353 posts

Uber Geek

Trusted

Lifetime subscriber

#1560174 26-May-2016 17:25

Hammerer:

<snip>

I call bad connections "incompetent" because they are "inadequate for or unsuited to a particular purpose or application".

<snip>

Urban Dictionary

Unfit For Purpose

This expression originated with the Royal Navy where stores or equipment were found to be damaged, wouldn’t work or could not be used for the purpose for which they were intended.
The expression quickly found wider usage and is now applied to not just stores and equipment, but to organisations, designs even concepts.
It can also be applied to co-workers if they are not doing their job properly ...

Sideface

Ipv89

141 posts

Master Geek

#1560231 26-May-2016 19:39

Well tomorrow is the day that this gets installed, If I have enough time before I need to rush back into town for work I will post a speedtest result then ill monitor it throughout the peak traffic times.

Does anyone know of a tool to automate the tests? if not ill script something up to run speedtest.net every 30 min or so.

gbwelly

1243 posts

Uber Geek

#1560242 26-May-2016 20:04

Hammerer:

gbwelly:

Welcome to limbo.

It's not limbo.

Limbo is a situation where you have no choice about whether you stay there or not. Everyone complaining has at least one option that would get them out of the situation. And they don't have to wait for somebody else to intervene.

It's not that simple.

Ferrari that works 20 hours a day, or Daihatsu which works 24 hours a day?

Not going to get this on VDSL

Hammerer

2476 posts

Uber Geek

Lifetime subscriber

#1560243 26-May-2016 20:14

Ipv89:

What we need to remember in all of this is that people will have their reasons for staying, for some it will be money, their spouse loves Vodafone and wont let them leave (unlikely I know :P).

I do have sympathy for people who are forced to stay to maintain marital relations. Even so, if the Vodafone service is as bad as people say then why aren't they moving?

If budget is an issue then they can use evidence of poor service to push for a discount/compensation from Vodafone.

I do know people who won't shift because their spouse loves free Vodafone TV. It has been very good for those of us who wanted Freeview and video recording but didn't have the gear (Freeviewbox, PVR, aerial, cables). Vodafone has made it so easy to watch broadcast TV whether Freeview or Sky without having to change box so you don't lose any recordings you want to keep.

Sideface

9353 posts

Uber Geek

Trusted

Lifetime subscriber

#1560245 26-May-2016 20:24

gbwelly:

<snip>

It's not that simple.

Ferrari that works 20 hours a day, or Daihatsu which works 24 hours a day?

<snip>

I'm still using HFC cable because there is no better alternative until fibre becomes available in December 2019.

I have tried ADSL (with master filter) and got 12/0.9 Mbps.

I have tried VDSL (with master filter) and got 14/4 Mbps. (900m line length)

So I chose the Ferrari that works 20 hours a day. I try not to drive it at night.

Sideface

Tradepub

Free professional, reference and technical white papers (affiliate link).

Ipv89

141 posts

Master Geek

#1560246 26-May-2016 20:27

Sideface:
gbwelly:

<snip>

It's not that simple.

Ferrari that works 20 hours a day, or Daihatsu which works 24 hours a day?

<snip>

+1

I'm still using HFC cable because there is no better alternative until fibre becomes available in December 2019.

I have tried ADSL (with master filter) and got 12/0.9 Mbps.

I have tried VDSL (with master filter) and got 14/4 Mbps. (900m line length)

So I chose the Ferrari that works 20 hours a day. I try not to drive it at night.

Fair point but you should not have to pay the same price. Or if the farrari can't be driven at night you should receive compensation

Sideface

9353 posts

Uber Geek

Trusted

Lifetime subscriber

#1560249 26-May-2016 20:35

Ipv89:
Sideface:

gbwelly:

<snip>

It's not that simple.

Ferrari that works 20 hours a day, or Daihatsu which works 24 hours a day?

<snip>

+1

I'm still using HFC cable because there is no better alternative until fibre becomes available in December 2019.

I have tried ADSL (with master filter) and got 12/0.9 Mbps.

I have tried VDSL (with master filter) and got 14/4 Mbps. (900m line length)

So I chose the Ferrari that works 20 hours a day. I try not to drive it at night.

Fair point but you should not have to pay the same price. Or if the farrari can't be driven at night you should receive compensation

Vodafone HFC unlimited costs the same as Vodafone VDSL2 unlimited.

Compensation is a possibility.

Sideface

ramboky

491 posts

Ultimate Geek

#1560296 26-May-2016 21:39

Sideface:
gbwelly:

<snip>

It's not that simple.

Ferrari that works 20 hours a day, or Daihatsu which works 24 hours a day?

<snip>

+1

I'm still using HFC cable because there is no better alternative until fibre becomes available in December 2019.

I have tried ADSL (with master filter) and got 12/0.9 Mbps.

I have tried VDSL (with master filter) and got 14/4 Mbps. (900m line length)

So I chose the Ferrari that works 20 hours a day. I try not to drive it at night.

I believe you're closer to the exchange than I am and I'm getting 35Mbps consistently on VDSL, for $15.00 per month less. Starting next month it will will be $40.00 per month less. It may not be a Ferrari, but it's cheaper and more reliable and I can drive it whenever the hell I want ;)

zaphodalive

40 posts

Geek

#1560370 27-May-2016 00:15

Kodiack:

Plus, if Vodafone does allow people to break contracts, they'll at least reduce network congestion a bit. It's a win/win, really. Vodafone makes people happier by allowing them to leave easily, making them more likely to look to Vodafone for future services.

I understand what you're trying to say but it doesn't make real sense. Anyone who is looking to break contract is doing it because their service is so poor that they're willing to pay a premium not to be tied to that service. In that scenario, there's very little chance that I would consider using that company's services again even if they did waive the break fee, though I admit I'd be more inclined if the company approached me and admitted their failure and volunteered to do so for my benefit (a pipe-dream which absolutely does not apply to this situation with Vodafone).

Ramboky:

Ipv89:

The best thing people can do is vote with their wallets and leave Vodafone (if they can), or lay a formal complaint.

This. The message that customers (myself included for a long time) are sending to Vodafone is that it's acceptable to deliver less than 10% of their advertised capacity and their customers will just lump it. The reason they're not taking anyone here seriously is because they have no reason to, they know you'll continue to pay and no one will complain in any meaningful way.

You're naive if you think that Vodafone is that concerned about the small user-base that is experiencing these issues. Island Bay and Wainuiomata? Just a fraction of their revenue source. And the number of people that would actually leave or demand a discount? So small as to be insignificant to them.

I certainly back the idea of a formal complaint through the Commerce Commission, because that's something they couldn't ignore and could become very public. But voting with our wallets? Useless.

1eStar:

If everybody affected wrote an email to the CEO of Vodafone and indicated they were going to pay 10% of their monthly Vodafone bill (due to receiving 10% service levels) until the issue is resolved, you potentially could get some sort of response from this disfunctional company.

I'm afraid "everybody" in this context amounts to about a dozen people who are tech-savvy enough and vocal enough to hop on a Geekzone forum and express their discontent. So no, this wouldn't get any more response than we've already had, but it would lead to debt collection agencies getting more business.

I'm not ashamed to say that I think my time is too valuable to initiate and pursue a Commerce Commission complaint against Vodafone for their deceptive advertising and inability to supply their service at acceptable levels, because that would require gathering and collating evidence from multiple sources and it's just not important enough to me to do that. But if someone - just one of you - has the time and energy to kick-start the complaint process then I'll jump on board. I have complete confidence that Vodafone is currently working on upgrading and future-proofing their services - but trust me, they're under almost no pressure from us whatsoever to do this in a timely manner because of us. Unless our complaints pose a significant threat to perception of their services and subsequently their revenue, such as through a Commerce Commission enquiry, they will be "heeding our concerns" all the way to the bank, while working on whatever timeframe suits them.

ramboky

491 posts

Ultimate Geek

#1560372 27-May-2016 00:30

zaphodalive:
You're naive if you think that Vodafone is that concerned about the small user-base that is experiencing these issues. Island Bay and Wainuiomata? Just a fraction of their revenue source. And the number of people that would actually leave or demand a discount? So small as to be insignificant to them.

Congestion issues aren't limited to the places mentioned in this thread. Vodafone has congestion issues nationwide.

That said, they've certainly demonstrated they simply do not care and are quite willing to ignore and avoid the issue until it's convenient for them to address.

Ipv89

141 posts

Master Geek

#1560661 27-May-2016 12:48

It is all installed now, I am receiving the full 100mbps down and 10 up. The real test will be later on this evening but I really do hope it is usable at the least.

P.S - The docsis 3.1 upgrade is starting very soon(possibly today) and should take around 3 months. (this is purely a rumor so take it with a grain of salt)

Jase2985

13459 posts

Uber Geek

ID Verified

Lifetime subscriber

#1560663 27-May-2016 12:52

rumour from where?

ramboky

491 posts

Ultimate Geek

#1560671 27-May-2016 13:04

Jase2985:

rumour from where?

I'd heard that 3.1 was targeted for June/July. Given the ongoing congestion issues, August/September seems to fit. Though they'll be rolling out a complex upgrade during winter and they obviously don't have a good handle on the state of their existing network, so delays are pretty much inevitable.

1 | ... | 177 | 178 | 179 | 180 | 181 | 182 | 183 | 184 | 185 | 186 | 187 | ... | 234