corksta:

alasta:

mattwnz: I don't see any problem with the email. Someone has personally emailed you, possibly after an initial inquiry, and you can't expect that it will be 100% free of any errors or 100% grammatically correct, as many people type as they think when sending an email. It would be different if it was a mass marketing email, but this was a personalized communication.

If I received communication like that as a customer then I would be appalled. It wasn't just one or two errors; it was a total shambles and utterly unprofessional. 

My bank, insurance company, dentist and car dealer have all had one-on-one personal communication with me over the last couple of weeks and none of them have behaved like that. 

100% agree.