I had a bizarre experience with Telstraclear (TCL) yesterday.

I am currently in the process of relocating from Seatoun Heights, Seatoun in Wellington to Brunswick Street, Lower hutt. Both areas are within TCL stated cable network zone. I currently have TCL cable service and have had so for over a year and a half. I am very satified with the service, therefore I was hoping to continue receiving the service at my new home. However when I called TCL I was told there was no availability to that specific dwelling. This, I was told, was because it was a multiunit dwelling and that there was some conflict with TCL as Telecom was connected to some of those dwellings at the complex (please note the dwellings are simply flats side by side, not an apartment complex). I enquired if there were other properties receiving TCL cable and was advised that the neighbouring properties (on the same street!) had availability. I stated that this doesn't make sense and the representive transfered me to someone else.

Representive number two stated that representive number one did not know what he was talking about and that the reason that the dwelling cannot receive cable from TCL is because it is too close to the CBD of lower hutt. The representive further stated that because of this proximity to Lower Hutt's CBD there is no availability to this dwelling as TCL is not allowed to conflict with existing fibre/cable infrastructure in the CBD area. How can this be if the neighbours are getting cable internet from TCL!

There seems to be underlying truth to this discriminatory selection of servicability, to dwellings that have cable running down there street, that TCL are not revealing.

If anyone can enlighten me as to why this is please advise.