[WXC/VFX] Xnet down completely?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet down completely?

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35 posts

Geek

#195617 12-Feb-2009 20:33

Back up and running here aswell.

bradi

137 posts

Master Geek
Inactive user

#195619 12-Feb-2009 20:36

LOL, any word... that's pretty funny...

Nup, not DNS this time... my money's on one of their primary links (or associated hardware) failing... it's the heat...

Our DC is getting 3 or 4 degrees hotter than usual, I suspect the A/C is gonna kark it soon... that's gonna be fun... I wonder if IBM will replace 70TB worth of SAN equipment <g>

xlinknz

1127 posts

Uber Geek

Trusted

#195620 12-Feb-2009 20:37

Wgtn here and only just got back on, I could not autheticate with dsl or dial up !

I wonder if we will get the usual WxC of late no explaination ?

rhy7s

623 posts

Ultimate Geek

#195622 12-Feb-2009 20:45

I don't understand why the services seem so interdependent, especially after their last big outage in September. Having dialup for backup's no good if you can't authenticate. An offsite status page would be great when you can't get through to any service numbers, better would be some kind of failover when those numbers aren't reachable. Have been contemplating going with Xtra but thay had their own outage not long ago. Might have to load balance with another adsl provider or set up a failover dialup connection at least.

JayADee

2148 posts

Uber Geek

#195623 12-Feb-2009 20:52

I'm always glad to have it affirmed as not being at my end.
Our desktop PC is overheating as of yesterday. I didn't really think it was that hot this afternoon but it did it again when we removed the little fan we had blowing on it to help it out.
My first thought with the xnet outage was maybe the heat got them, too.

R2x1

26 posts

Geek

#195627 12-Feb-2009 21:06

Just lost the connection here for half an hour or so. Made a good time to cook some tea. Now it is back.

antbs

370 posts

Ultimate Geek

Trusted

#195628 12-Feb-2009 21:08

Orcon is due to be connected on Tuesday. So long Xnet. :D

Quic Broadband

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kfella2000

495 posts

Ultimate Geek

#195661 13-Feb-2009 08:39

Here we go ppl the explanation

There was a network outage that effected some WorldxChange Voice and Internet customers between 7:35pm and 8:20pm, this was caused by a software failure on a piece of network equipment,

We apologise for the service interruption.

xlinknz

1127 posts

Uber Geek

Trusted

#195662 13-Feb-2009 08:46

Wouldn't it be nice if WxC provide a network alert at the time of the issue rather than 6 hours later ?

Clearly they have issues with resilency/business continuation since it seems no one could authenticate, wouldn't it be nice if dial up at least worked when their DSL service etc is down, then again I only dialed up so I could hopefully get an update from their network alert page which again was absent on this topic

And since their help desk stops at 8pm a voice msg would be even better esp for those of who don't rely on VFX !

WxC is creaking at the seems...

RedJungle

Phil Gale
1108 posts

Uber Geek

Trusted

Red Jungle

Subscriber

#195668 13-Feb-2009 09:23

I appreciate that they're probably more interested in fixing a fault than writing about it - but I agree.. a quick short message just saying "We're having issues, hold tight" would be infinitely helpful for those of us trying to figure out wtf is going on.

insane

3239 posts

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#195683 13-Feb-2009 11:38

xlinknz: Wouldn't it be nice if WxC provide a network alert at the time of the issue rather than 6 hours later ?

Clearly they have issues with resilency/business continuation since it seems no one could authenticate, wouldn't it be nice if dial up at least worked when their DSL service etc is down, then again I only dialed up so I could hopefully get an update from their network alert page which again was absent on this topic

And since their help desk stops at 8pm a voice msg would be even better esp for those of who don't rely on VFX !

WxC is creaking at the seems...

well although dialup and DSL connections may terminate on different interfaces they will still be authenticating using the same Radius/LDAP info so they can keep track on when people connecting up multiple times under the same usernames etc. If there is a radius outage then all hell breaks loose, not much you can really do about it and get onto it and fix it...

I agree that fixing the issue is more important and at night done by engineers. Management need to take care of the customer services aspects of keeping peope informed etc.

hilbridan

9 posts

Wannabe Geek

#195712 13-Feb-2009 16:29

And here I am with a PAP2T adaptor ready to plug in and go onto the Fusion plan.
Should I be nervous?

Mind you, I have been browsing some of the forums of other ISPs and reliability and service issues seem to be a common theme.

After spending a good part of the evening trying to decide if the problem was with my computer or with WxC so I was pleased to see it on line again this morning. Mind you, I spent the time virus scanning my system and found a Trojan so there was a silver lining.

It would be great if XNet could find some way for customers to know when there are issues and likely downtimes.
I know the site lists pending, active and future outages but that's no good if one can't get online to see them.

XNet please feel free to note.

insane

3239 posts

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#195726 13-Feb-2009 18:07

hilbridan: And here I am with a PAP2T adaptor ready to plug in and go onto the Fusion plan.
Should I be nervous?

Mind you, I have been browsing some of the forums of other ISPs and reliability and service issues seem to be a common theme.

After spending a good part of the evening trying to decide if the problem was with my computer or with WxC so I was pleased to see it on line again this morning. Mind you, I spent the time virus scanning my system and found a Trojan so there was a silver lining.

It would be great if XNet could find some way for customers to know when there are issues and likely downtimes.
I know the site lists pending, active and future outages but that's no good if one can't get online to see them.

XNet please feel free to note.

its quite easy really, phone working = no problem :)

Just remember that even a service with a 99.99% SLA means up to 40minutes a month downtime. Typically it seems that ISPs have on average one to two short outages a year which is not suprising really considering the amount of upgrading that goes on + unforseen hardware/software failure., That is speorate to any line issues you may have of course.

hilbridan

9 posts

Wannabe Geek

#195740 13-Feb-2009 19:43

"its quite easy really, phone working = no problem :)"

Fair comment, thanks insane.
My comment was based on the fact that at this stage I'm still with Telecom so didn't have that indicator.
I still feel that many more posters have positive comments than negative about XNet so am happy to persevere and I agree that the best of systems is not fail-proof.

Cheers

PenultimateHop

637 posts

Ultimate Geek

Trusted

#195762 13-Feb-2009 21:35

insane:
Just remember that even a service with a 99.99% SLA means up to 40minutes a month downtime. Typically it seems that ISPs have on average one to two short outages a year which is not suprising really considering the amount of upgrading that goes on + unforseen hardware/software failure., That is speorate to any line issues you may have of course.

99.99% availability would be 53 minutes downtime per year, if it's measured over a year. Otherwise it would be about 5 minutes per month if measured over a month.

1440 (minutes in a day) * 365.25 (days in a year) = 525960 * .9999 = 525907, which is 53 minutes.

Note that for most SLA purposes, planned maintenance and force majeure are excluded.

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