kendog: We moved house in October, unfortunately to non cable area so had to leave Telstra.
Rang them up, service cancelled, returned all the gear to their store.
Next month a bill arrives in the mail, call them and was told not to worry they would sore it. But my bank account is debited.
Next month a bill arrives in the mail, call them again and was told not to worry they would sort it, will call me back to confirm the refund. But my bank account is debited.
This month a bill arrives in the mail, call them again yesterday and was told not to worry they would sort it. This time the foreign lady (every call has been handled by a someone that barley speaks English) didn't think I required a refund if she simply stopped the next bill from being debited. After some more hold music she told me she had sent someone in the disconnection team an email and that I should call back on Monday.
The service in this process is so bad it's almost comical.
I will try the 8am call on Monday, hopefully a kiwi can help me.
The good news here is that if you're a self-employed service technician, TCL make you a small fortune every week. My personal favourite has been one particular salesperson selling bundles to businesses and promising (in writing) things that just couldn't be delivered at the prices quoted. This person left the company quickly, and under a cloud. I have been employed 6 times now to patiently deal with TCL staff as they sort through the HUGE credits I am getting for my clients for both previous service disconnection fee's not being paid, services from previous Telcos not being canceled, and overcharges on TCL billing. My record is a $930 credit on a clients account after less than 3 months with TCL. Moral of the story: match your TCL bill to your expectations and their advertised rates, and make bloody sure your previous providers have been notified of changes. :)
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