[WXC/VFX] Anyone else having problems getting telecom to look at line faults?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Anyone else having problems getting telecom to look at line faults?

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freitasm

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#461032 20-Apr-2011 18:35

Yes, I understand that. But I think it is strange the technician saying that.

If you plugged a new alarm clock to the mains and it didn't work as it should - it turns on but it is a bit behind every day because it expects 60Hz instead of our standard 50Hz - would you complain to the manufacturer, or to the power company?

From what's said you should complain to Cisco and get an updated firmware.

Still, one thing strange here. Your ISP is XNet. They are your point of contact. They should provide you with this information. They should interface with Telecom to get things done, not you.

DonGould

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#461042 20-Apr-2011 19:18

freitasm: From what's said you should complain to Cisco and get an updated firmware.

Still, one thing strange here. Your ISP is XNet. They are your point of contact. They should provide you with this information. They should interface with Telecom to get things done, not you.

I agree that he should raise the issue with Cisco, so should Xnet and so should Telecom. Infact I think the Telepermit should be pulled or the item just pulled from sale to be connected to the Telecom network if it can't sync up properly at 100m.

As for who should interface with who... yes, I agree that in the first instance Xnet should be the first point of contact, but it all gets hard after that doesn't it?

You <--> XNet <--> Telecom <--> ContractorWorkingOnNetworkEdge

Have you ever done that exercise as a kid where whisper something in someone's ear down a chain of people and compare the message at the first and last person?

I guess this is what conference calling is for as well though.

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sbiddle

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#461056 20-Apr-2011 19:55

DonGould: I agree that he should raise the issue with Cisco, so should Xnet and so should Telecom. Infact I think the Telepermit should be pulled or the item just pulled from sale to be connected to the Telecom network if it can't sync up properly at 100m.

Unfortunately that's not that a Telepermit covers.

DonGould

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#461059 20-Apr-2011 19:59

sbiddle: Unfortunately that's not that a Telepermit covers.

ya, I know... it's kinda silly that there isn't some basic testing that stuff actually works, just that it won't damage the network.... though on balance I guess that's reasonable in some ways. Does sort of come back on wholesalers to test their kit before selling it.

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swalker5872

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#461072 20-Apr-2011 20:34

Of course the question to be asked here is,

Was your first modem actually faulty and it just so happens that the modem you purchased is for some reason "faulty" in that it will not connect to Telecom ADSL2+ equipment if you are too close to an exchange or cabinet. Therefore you had two separate and distinct faults which are nothing to do with Telecom only your own equipment, and your ISP could/should have advised you of this fact?

Personally if you are that close to the exchange I would take back your Cisco Router to the vendor and ask for your money back as its not fit for purpose and buy a router which will connect to Telecoms equipment and enjoy superfast speeds being as you are apparently very close to a cabinet or exchange.

** Edit **

I think it would be beneficial for all ISP's (including Telecom Retail) to keep a list of known Router issues which effect customer connections. As in this instance the OP clearly set out which router he had purchased and two staff from his ISP commented on the thread intimating this issue was likely within Telecom/Chorus where in fact it was the customers own equipment which was causing the issue.

Niel

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#461168 21-Apr-2011 08:04

Telecom has a list of tested modem, but it a bit old now. Was done when ADSL2+ was trialled. It is somewhere on their site.

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cyril7

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#461178 21-Apr-2011 08:27

Does anyone know if Telecom ever use pads on the ISAM ports? I know they are used in Oz and other places to get around dynamic range issues with some modems, purhaps here would be a place, you could even experiment with one at the CPE end, would be interesting.

Cyril

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grudge

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#461442 21-Apr-2011 20:25

Niel: Telecom has a list of tested modem, but it a bit old now. Was done when ADSL2+ was trialled. It is somewhere on their site.

Are you talking about this by any chance ??

http://www.telepermit.co.nz/cgi-bin/b.pl

Niel

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#461663 22-Apr-2011 19:21

grudge:
Niel: Telecom has a list of tested modem, but it a bit old now. Was done when ADSL2+ was trialled. It is somewhere on their site.

Are you talking about this by any chance ??
http://www.telepermit.co.nz/cgi-bin/b.pl

No, it was testing of ADSP2+ performance and showed the (Telecom supplied) D-Link modems are slower and the (many other ISP's) Dynalink was I think the 2nd best performing. The best performing was very expensive though, and the report did not consider reliability...

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cyril7

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#461685 22-Apr-2011 21:38

To the OP, I would be interested in seeing if a pad helped, PM me and I can make something up, but you would need to ask that the DSLAM have DSL2+ re-enabled.

Cyril

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#461719 23-Apr-2011 08:14

What are these "pads" you talk of?

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cyril7

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#461720 23-Apr-2011 08:17

Hi, just simple 100ohm balanced attenuators, 6dB would be enough, obviously they would need AC coupling, fitted in the modems line.

I am pretty sure they are used in various networks, simply hung on the Krone Modules at the DSLAM end normally.

Cyril

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#464291 1-May-2011 21:58

We've seen that exact same issue many times now as we frequently make use of Cisco 800 series routers, and normally placing the lowest power profile on the line is enough to fix the issue.
In some extreme cases I've seen some customers create their on ghetto attenuators by purchasing a 20m phone extension cable, works a treat.

bnapi

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#464319 1-May-2011 23:13

hey you can actually live chat to cisco here:

http://www.linksysbycisco.com/ANZ/en/chat

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