[TelstraClear] 8 years of broken broadband, 10000 phonecalls later, still not fixed

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] 8 years of broken broadband, 10000 phonecalls later, still not fixed

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72 posts

Master Geek

#538304 27-Oct-2011 20:02

You can change provider without losing your connection if you port services to another provider

one of the other isp's i called was infact vodafone and thats what they told me.

hio77

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Lizard Networks

#538305 27-Oct-2011 20:05

cyril7: Your line attenuation stats are what needed, not the sync speed, we know thats bad, just trying to relate it to the speed.

Edit sorry just saw the post with the stats.

Cyril

doesnt the screenshot show it?

bakewells5856:
While you line speed may have for whatever reason jumped to 900k yet you get no speed increase then I doubt its just the ISP, I mean that just too low to be an ISP bandwidth issue, but more likely the increased speed was met by higher error rate/packet loss and the end result is not much changed

DSL is not a magic carpet, if you live beyond the normal realms then the results are going to be all sad, so tell us more usable info and go from there.

when it was 900k it actually was 900k. speedtests and downloading ect could confirm that, and it wasnt just a spike it was that speed for around a month.

by 900k he means 900kbit, just thought ild make that clear.. really.. if he could even get back to 1mbit (900kbit was fine though) then theres the orignal speed back, inwhich was just accepted as yep thats all you get...

myself .. i had 64kbit sync rate conanstly till something was replaced (we were told it was a capacitor which boosted speeds for everyone on our road - once again johnR you can check that as well if you so wish..)

edit:

phantomdb: okay for starters, if your 6 km away do you have a CLEAN phone line ie no background 50hz hum or anything that could degrade the quality of signal.

Next each point in that 6km run of cable has to have a joint and at each joint there becomes resistance = degraded signal.
ONE would asume you currently pay for LINE RENTAL or Wiring Maintance, check what that covers and excercise your right to have the Wiring checked.

I do rember back in the day when telecom use to connect wires using BLUE Beanie connectors these degraded over time and caused issues so having a cable check may find this sort of issue.

And the obvious one UNPLUG EVERY PHONE device in the house (A house alarm is also a Phone Device if monitored) check your line speed, probaly best to reboot the router and get a fresh reading. if the reding is MUCH higher slowly plug phones in untill it degrades.

Now also because you are rural, lightning is an issue try a freinds modem on your line to confirm you modem is not DAMAGED (Simply plugging your freinds in here and doing a line speed test should show this.)

Hope that helps,

hes tried my modem, also his modem is only a few months old and for the last 2 or so years power cuts/spikes are not like that used to be (used to fry about 3 56k modems a year..) now get maybe 10 a year.. i dont even count its now..

if it is related to one of theses BLUE beanies then ild say its gonna come down to the same issue i had with the "capacitors" ..

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cyril7

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#538310 27-Oct-2011 20:08

Hi, I find it hard to read that stat list but the downstream attenuation is 60dB, which is over 4km, basically at that point its all down hill, I dont think any provider could put any assurance on a connection of that distance.

Cyril

sbiddle

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#538311 27-Oct-2011 20:11

Without knowing your location there isn't a lot of advice that can really be given. Have you entered your address into the Telecom Wholesale site to see if you are going to be subject to an upgrade? or looked at the RBI cabinetisation plans?

Have you asked your ISP (or any other) for a pre-evaluation check on your line? This would give you an estimate of what sync speed a Telecom wholesale connection will offer.

What is your wiring setup within your home? Greater upstream could indicate a wiring problem, and I'm assuming you don't have a master filter installed. have you ever performed a full isolation test disconnecting every device and jackpoint on the line and only plugging your modem in?

Since you make no mention of it I'm also assuming you haven't had Chorus to visit and look at your wiring? In all fairness your average electrician knows about as much about correct phone cabling as I do about nuclear physics.

hio77

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Lizard Networks

#538315 27-Oct-2011 20:16

cyril7: Hi, I find it hard to read that stat list but the downstream attenuation is 60dB, which is over 4km, basically at that point its all down hill, I dont think any provider could put any assurance on a connection of that distance.

Cyril

hes on the same profile as me, in which i saw my downstream attenuation jump by about 10 (im now on 58dB) so as much as people continue to say profiles dont change that, it does seem to...

anyone gonna respond on the READSL question? that would be a simple solution here wouldn't it?

allthough its down hill, he is 2dBs away from mine, i have been at 60 before and still been fine, remember im syncing at between 2mbit and 2.5mbit now so do explain how 2db can make such a difference

edit:
just trying to help out while hes away eating..

sbiddle: Without knowing your location there isn't a lot of advice that can really be given. Have you entered your address into the Telecom Wholesale site to see if you are going to be subject to an upgrade? or looked at the RBI cabinetisation plans?

Have you asked your ISP (or any other) for a pre-evaluation check on your line? This would give you an estimate of what sync speed a Telecom wholesale connection will offer.

What is your wiring setup within your home? Greater upstream could indicate a wiring problem, and I'm assuming you don't have a master filter installed. have you ever performed a full isolation test disconnecting every device and jackpoint on the line and only plugging your modem in?

no central spltter installed, we are already upgraded for ADSL2 (the one lone cabnet that chous state will be put in our area is about 250M from the exchange - really useful in such an area..)

rest of the cabnets are your general tiny green/white ones.. we are on the WAK (Waitakere exchange) and as part of the RBI FX networks have installed fiber has i stated above, however that was laid around the single adsl2 cabnet and that was it.

there is plans for a few RBI cabnet, the actual location im not to sure of (would anyone like to explain how the x and y cords are worked out..) "WAK/M WAK/B WAK/C" these are in years 3, 4, 4 respectively so a fair wait on those..

edit2:
just noticed i wrote cabnet, this however isnt actually listed, its actually a larger of the old cabnets .. the adsl2 is the exchange..

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bakewells5856

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Master Geek

#538337 27-Oct-2011 20:47

we have had plenty of chorus people coming up and doing not much. also they say that its not there responsibility to check the cables in our house which is why we have to get in our own electricians to sort it out.

according to this i should get about 2.5mbit

http://fremnet.net/article/216/adsl-theoretical-speed-calculator

which is a somewhat significant difference to this

https://www.speedtest.net/result/1557904044.png

i know these things arent that accurate, but just thought this might be of some intrest

cyril7

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#538354 27-Oct-2011 21:28

Look I dont need to say this again, but once you are over the 40dB attenuation the rules are not so good and any Telco will not want to deal with whatever outcome, so whatever each of you achieve is of little relevance because basically you are so far off the reliability screen no one will put any time on your case.

Sorry I dont want to sound hard or apologetic for Telecom, but basically you are out beyond the normal realms of connection, what you get today may not relate to what you get tomorrow. In Aus if you were in your situation they would refuse to connect, so anything you get now is good luck.

Edit, and the link you posted from Aus, where most Telcos use a 6dB noise margin this means that connections appear much speeder than what you get here. Reason being that TelcomNZ prefer to use more conservative connection arrangements that are more reliable, but once again, after 45dB its all bad no tinkering will make things magically good.

Cheers
Cyril

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bakewells5856

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Master Geek

#538362 27-Oct-2011 21:38

i just find it hard to accept when everyone around me including neighbors have reasonably good internet. especially when all they do with it is occasionally check there emails or go on facebook and that sort of thing

coffeebaron

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#538363 27-Oct-2011 21:38

hio77:
cyril7: Hi, I find it hard to read that stat list but the downstream attenuation is 60dB, which is over 4km, basically at that point its all down hill, I dont think any provider could put any assurance on a connection of that distance.

Cyril

hes on the same profile as me, in which i saw my downstream attenuation jump by about 10 (im now on 58dB) so as much as people continue to say profiles dont change that, it does seem to...

anyone gonna respond on the READSL question? that would be a simple solution here wouldn't it?

allthough its down hill, he is 2dBs away from mine, i have been at 60 before and still been fine, remember im syncing at between 2mbit and 2.5mbit now so do explain how 2db can make such a difference

edit:
just trying to help out while hes away eating..

sbiddle: Without knowing your location there isn't a lot of advice that can really be given. Have you entered your address into the Telecom Wholesale site to see if you are going to be subject to an upgrade? or looked at the RBI cabinetisation plans?

Have you asked your ISP (or any other) for a pre-evaluation check on your line? This would give you an estimate of what sync speed a Telecom wholesale connection will offer.

What is your wiring setup within your home? Greater upstream could indicate a wiring problem, and I'm assuming you don't have a master filter installed. have you ever performed a full isolation test disconnecting every device and jackpoint on the line and only plugging your modem in?

no central spltter installed, we are already upgraded for ADSL2 (the one lone cabnet that chous state will be put in our area is about 250M from the exchange - really useful in such an area..)

rest of the cabnets are your general tiny green/white ones.. we are on the WAK (Waitakere exchange) and as part of the RBI FX networks have installed fiber has i stated above, however that was laid around the single adsl2 cabnet and that was it.

there is plans for a few RBI cabnet, the actual location im not to sure of (would anyone like to explain how the x and y cords are worked out..) "WAK/M WAK/B WAK/C" these are in years 3, 4, 4 respectively so a fair wait on those..

edit2:
just noticed i wrote cabnet, this however isnt actually listed, its actually a larger of the old cabnets .. the adsl2 is the exchange..

Which part of Waitakere are you? Perhaps you could PM your address to me, or describe where you are "close too...".
WAK/M is a privately installed conkin, so that will be no good to you (though this is targeted for RBI).

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hio77

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#538365 27-Oct-2011 21:41

cyril7: Look I dont need to say this again, but once you are over the 40dB attenuation the rules are not so good and any Telco will not want to deal with whatever outcome, so whatever each of you achieve is of little relevance because basically you are so far off the reliability screen no one will put any time on your case.

Sorry I dont want to sound hard or apologetic for Telecom, but basically you are out beyond the normal realms of connection, what you get today may not relate to what you get tomorrow. In Aus if you were in your situation they would refuse to connect, so anything you get now is good luck.

Cheers
Cyril

urm... not sure what isp it is but in aus they do provide READSL... i have been looking around at it, yes after 40 it might alter but in your own opinion give that i get pretty much 2mbit at 58 reasonably he should see something at lest a bit faster?

fact still remains that chrous have admitted that his line was halfed to provide another customer with access, now i know this is also said to be not possible but why would a tech actually state that to you..

although finding a solution would be good, the real point of this is so its noticed that rural connections do have the blind side turned on them (yes telstra have been extremely bad at this, vodafone did a good job for me :) ), can you honestly say that the likes of the RBI fiber will provide a reach as compared to enabling READSL and using that as a second layer to increase the reach, how much cost is really in providing READSL? is it just the DSLAMS are given different equipment? in which case wouldn't it be more worth while to wack a few of those in RURAL areas, not everywere just rural areas as an easy way of providing access

yes there is other options, wireless? Woosh is out of the question, Telecom, also outta the question .. vodafone, possible but extremely patchy in the area... and then theres another wireless provider in the area (cant remember the name) its somewhat of a small business where if its too much of an effort to provide a connection the guy just wont talk to you, we tried getting it before screwing around to get our line fixed, would have opened up for him to bounce off our deck into the whole valley, however getting the connection to us at first was too much work so that went out of the window, this would have been a solution to the OP since he is on the other side of the valley...

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bakewells5856

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Master Geek

#538366 27-Oct-2011 21:43

my post code is 0781
long road
near bethels beach.

not going to tell u the number just in case there is any phycho murderers reading these forums :P

edit: its not very far up the road either.

edit again: i didnt pm incase there was someone else who could help with this info

hio77

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#538369 27-Oct-2011 21:47

bakewells5856: my post code is 0781
long road
near bethels beach.

not going to tell u the number just in case there is any phycho murderers reading these forums :P

kinda the point of PMing him, anyway this information about the RBI cabnets sounds good, do wonder whats the point of a privately installed cabnet though...

allthough long road isnt really that long ... just steep as hell -.-

i guess adsl cant go up such a steep hill? LOL!

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quickymart

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#538372 27-Oct-2011 21:56

What I'm curious to know is why his neighbours (I presume in all directions) get a good connection while he gets a poor connection. I don't imagine there would exactly be 400 different exchanges in that area, probably most likely one, maybe two at the most. Could he be moved to another cabinet or something maybe? I dunno.

I understand that just because your house might be close to an exchange doesn't mean you'll always be connected to it - but someone correct me if I'm wrong.

hio77

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#538374 27-Oct-2011 21:59

quickymart: What I'm curious to know is why his neighbours (I presume in all directions) get a good connection while he gets a poor connection. I don't imagine there would exactly be 400 different exchanges in that area, probably most likely one, maybe two at the most. Could he be moved to another cabinet or something maybe? I dunno.

I understand that just because your house might be close to an exchange doesn't mean you'll always be connected to it - but someone correct me if I'm wrong.

that is the argument we used to have our line fixed.. the cabnets close are "too full" to transfer him so yea... does seem kinda stupid though... but that is what he has argued for ages.. rule of thumb is usally if somone with a longer distance that you can get signifently faster, clearly there is an issue..

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bakewells5856

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Master Geek

#538382 27-Oct-2011 22:10

i guess adsl cant go up such a steep hill? LOL!

funny thing is that everyone closer to the bottom of that hill has better internet than people at the top.

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