Vodafone support... I give up... I have had enough - Who is better? Who should I change too?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone support... I give up... I have had enough - Who is better? Who should I change too?

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#1285675 16-Apr-2015 15:29

humvee:
Jase2985:
humvee: I will happily direct my calls to some one or some company further along the fault chain and closer to the cause of the fault instead - just send me the details. Otherwise at this point in time Vodafone is the one taking the money from me to provide the service and therefore is responsible for providing it - or for any failures to provide a usable service that is "fit for the propose which it is sold"

the thing is it the purpose for which it is sold is to provide internet, you have that, the ISP doesn't guarantee the speed of the service, and as has been moentioned you are meeting the minimum regulated speed. if you have an issue with the minimum speed being to low, complain to the relevant organizations about that.

its an unfortunate situation you are in but making a forum post and calling your ISP isnt going to solve anything. you either stay paying what you are and recieve the current service, and it iwll likely degrade even more.

or go to a wireless ISP and probably pay a little more, get less data but pretty much guarantee that you will get the speed you are paying for as more is being invested in that tech.

read the dozen or so other threads on the same topic and you will see the same answers.

there is not an unlimited pot of money for upgrades, someone has to miss out

A selection of quotes from vodafone's website

"Broadband"
"FAST (ADSL)"
"Fast Standard ADSL"

If I just wanted internet I would have got dialup - its cheaper

But I wanted Broadband & Fast ADSL Internet - So I purchased the product that vodafone sold for this porpose.

But it is not fit for the purpose sold - IE "FAST (ADSL)" "Broadband"

Rather than going on and on here, put this to VF, are you going to fix it? if not then are you going to reduce the cost to reflect you not fixing it?, if not then off to the TDR

DarkShadow

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#1285676 16-Apr-2015 15:30

Complaining online won't help. Either switch to some other company that isn't using Chorus, or lobby your local council to get funding for the UFB2/RBI2 program.

networkn

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#1285677 16-Apr-2015 15:32

humvee:
Jase2985:
humvee: I will happily direct my calls to some one or some company further along the fault chain and closer to the cause of the fault instead - just send me the details. Otherwise at this point in time Vodafone is the one taking the money from me to provide the service and therefore is responsible for providing it - or for any failures to provide a usable service that is "fit for the propose which it is sold"

the thing is it the purpose for which it is sold is to provide internet, you have that, the ISP doesn't guarantee the speed of the service, and as has been moentioned you are meeting the minimum regulated speed. if you have an issue with the minimum speed being to low, complain to the relevant organizations about that.

its an unfortunate situation you are in but making a forum post and calling your ISP isnt going to solve anything. you either stay paying what you are and recieve the current service, and it iwll likely degrade even more.

or go to a wireless ISP and probably pay a little more, get less data but pretty much guarantee that you will get the speed you are paying for as more is being invested in that tech.

read the dozen or so other threads on the same topic and you will see the same answers.

there is not an unlimited pot of money for upgrades, someone has to miss out

A selection of quotes from vodafone's website

"Broadband"
"FAST (ADSL)"
"Fast Standard ADSL"

If I just wanted internet I would have got dialup - its cheaper

But I wanted Broadband & Fast ADSL Internet - So I purchased the product that vodafone sold for this porpose.

But it is not fit for the purpose sold - IE "FAST (ADSL)" "Broadband"

You have to be kidding me. After everything that everyone else has posted to you, are still going on about this? Given you won't follow the advice of people with more than probably 50+ years of ISP + Telco experience, just switch ISP's, see if you are any better off.

Good Grief!

DarkShadow

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#1285679 16-Apr-2015 15:33

humvee:
Jase2985:
humvee: I will happily direct my calls to some one or some company further along the fault chain and closer to the cause of the fault instead - just send me the details. Otherwise at this point in time Vodafone is the one taking the money from me to provide the service and therefore is responsible for providing it - or for any failures to provide a usable service that is "fit for the propose which it is sold"

the thing is it the purpose for which it is sold is to provide internet, you have that, the ISP doesn't guarantee the speed of the service, and as has been moentioned you are meeting the minimum regulated speed. if you have an issue with the minimum speed being to low, complain to the relevant organizations about that.

its an unfortunate situation you are in but making a forum post and calling your ISP isnt going to solve anything. you either stay paying what you are and recieve the current service, and it iwll likely degrade even more.

or go to a wireless ISP and probably pay a little more, get less data but pretty much guarantee that you will get the speed you are paying for as more is being invested in that tech.

read the dozen or so other threads on the same topic and you will see the same answers.

there is not an unlimited pot of money for upgrades, someone has to miss out

A selection of quotes from vodafone's website

"Broadband"
"FAST (ADSL)"
"Fast Standard ADSL"

If I just wanted internet I would have got dialup - its cheaper

But I wanted Broadband & Fast ADSL Internet - So I purchased the product that vodafone sold for this porpose.

But it is not fit for the purpose sold - IE "FAST (ADSL)" "Broadband"

DSL broadband is defined in this country as anything more than 32Kbps and you are getting that.

networkn

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#1285680 16-Apr-2015 15:34

Rather than going on and on here, put this to VF, are you going to fix it? if not then are you going to reduce the cost to reflect you not fixing it?, if not then off to the TDR

We have a new contender for the worst advice given to an end user in 2015! :)

OP, I promise you, the TDR will NOT be able to assist with this issue.

johnr

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#1285681 16-Apr-2015 15:36

DarkShadow:
humvee:
Jase2985:
humvee: I will happily direct my calls to some one or some company further along the fault chain and closer to the cause of the fault instead - just send me the details. Otherwise at this point in time Vodafone is the one taking the money from me to provide the service and therefore is responsible for providing it - or for any failures to provide a usable service that is "fit for the propose which it is sold"

the thing is it the purpose for which it is sold is to provide internet, you have that, the ISP doesn't guarantee the speed of the service, and as has been moentioned you are meeting the minimum regulated speed. if you have an issue with the minimum speed being to low, complain to the relevant organizations about that.

its an unfortunate situation you are in but making a forum post and calling your ISP isnt going to solve anything. you either stay paying what you are and recieve the current service, and it iwll likely degrade even more.

or go to a wireless ISP and probably pay a little more, get less data but pretty much guarantee that you will get the speed you are paying for as more is being invested in that tech.

read the dozen or so other threads on the same topic and you will see the same answers.

there is not an unlimited pot of money for upgrades, someone has to miss out

A selection of quotes from vodafone's website

"Broadband"
"FAST (ADSL)"
"Fast Standard ADSL"

If I just wanted internet I would have got dialup - its cheaper

But I wanted Broadband & Fast ADSL Internet - So I purchased the product that vodafone sold for this porpose.

But it is not fit for the purpose sold - IE "FAST (ADSL)" "Broadband"

DSL broadband is defined in this country as anything more than 32Kbps and you are getting that.

Avergae 32Kbps over a 15 minute sample

networkn

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#1285682 16-Apr-2015 15:37

best effort is all well and good when it is coming from the ISP, would the same ISP accept best effort payment for that best effort service?

At the end of the day the customer is purchasing a service at a speed of up to XX, if the ISP isn't meeting this speed or not anywhere close then they could try to arrange a lesser payment with the ISP due to this fact, if they won't move on that then take them to the TDR.

I think more of the problem is VF has marked it as resolved, what did they do to resolve it ...... nothing, the speed is still slow, no communication with the customer, and I think this is more than likely the issue, VF are at the low end of the scale when it comes to communicating with their customers

I suggest you read the terms of the contract for services.

Also in your OWN post, it's UPTO, meaning anything from the Mandated 32kbps to the maximum line speed.

No residential services in NZ have guaranteed service levels.

You are just stirring the pot and giving the OP Blatantly bad advice.

Tradepub

Free professional, reference and technical white papers (affiliate link).

johnr

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#1285685 16-Apr-2015 15:40

gregmcc:
humvee:
Jase2985:
humvee: I will happily direct my calls to some one or some company further along the fault chain and closer to the cause of the fault instead - just send me the details. Otherwise at this point in time Vodafone is the one taking the money from me to provide the service and therefore is responsible for providing it - or for any failures to provide a usable service that is "fit for the propose which it is sold"

the thing is it the purpose for which it is sold is to provide internet, you have that, the ISP doesn't guarantee the speed of the service, and as has been moentioned you are meeting the minimum regulated speed. if you have an issue with the minimum speed being to low, complain to the relevant organizations about that.

its an unfortunate situation you are in but making a forum post and calling your ISP isnt going to solve anything. you either stay paying what you are and recieve the current service, and it iwll likely degrade even more.

or go to a wireless ISP and probably pay a little more, get less data but pretty much guarantee that you will get the speed you are paying for as more is being invested in that tech.

read the dozen or so other threads on the same topic and you will see the same answers.

there is not an unlimited pot of money for upgrades, someone has to miss out

A selection of quotes from vodafone's website

"Broadband"
"FAST (ADSL)"
"Fast Standard ADSL"

If I just wanted internet I would have got dialup - its cheaper

But I wanted Broadband & Fast ADSL Internet - So I purchased the product that vodafone sold for this porpose.

But it is not fit for the purpose sold - IE "FAST (ADSL)" "Broadband"

Rather than going on and on here, put this to VF, are you going to fix it? if not then are you going to reduce the cost to reflect you not fixing it?, if not then off to the TDR

This is very poor advice as the wholesale rate for a line is regulated, I suspect ISP's would rather disconnect end users than make a loss per subscriber

dylanp

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#1285694 16-Apr-2015 16:00

humvee: A selection of quotes from vodafone's website ...

These sorts of situations are never fun for anyone involved. We all want the same outcome, good Internet connections all round, but unfortunately in some situations that's not possible. You might be interested in section 4 of the terms and conditions here http://www.vodafone.co.nz/legal/terms-conditions/residential-fixed/

Are you in a RBI coverage area? It's really quite a good service.

phantomdb

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#1285753 16-Apr-2015 17:28

To the OP, have your Copper line checked, its possibly a BAD join causing degradition on the line. Then vodafone have done all they can to resolve the issue i would say.
A clean Signal down your copper line should improve things.

Check your line stats and post then here for us all to see.

[ SIGNATURE HERE ]

humvee

196 posts

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#1285757 16-Apr-2015 17:33

phantomdb: To the OP, have your Copper line checked, its possibly a BAD join causing degradition on the line. Then vodafone have done all they can to resolve the issue i would say.
A clean Signal down your copper line should improve things.

Check your line stats and post then here for us all to see.

Line stats were already in original post - copied below

Vendor: LINKSYS
ModelName: X3500
Firmware Version: v1.0.01 build 002 Oct 21, 2013
Boot Version: 1.0.38-112.37
CodePattern: N/A
Country: N/A
Language: EN

--------Dynamic Information--------
RF Guest Mac Address: N/A
RF2G Mac Address: 94:10:3E:B9:EA:C5
LAN Mac Address: 94:10:3e:b9:ea:c4
WAN Mac Address: N/A
Hardware Version: 1.0
Device Serial NO: 12F10709401862
GUID: N/A

-------- DSL Information --------
DSL Driver Version: A2pD035m.d24c
DSL VPI/VCI:  0/100
DSL Status:  Up
DSL Mode: ADSL_G.dmt
DSL UpStream Rate:   864Kbps
DSL DownStream Rate:  7616Kbps

        Down      Up
DSL Noise Margin:     16.7       13.0
DSL Attenuation:       18.5         10.0
DSL Transmit Power:     19.7         11.9

quickymart

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#1285788 16-Apr-2015 18:36

gregmcc:
humvee:
Jase2985:
humvee: I will happily direct my calls to some one or some company further along the fault chain and closer to the cause of the fault instead - just send me the details. Otherwise at this point in time Vodafone is the one taking the money from me to provide the service and therefore is responsible for providing it - or for any failures to provide a usable service that is "fit for the propose which it is sold"

the thing is it the purpose for which it is sold is to provide internet, you have that, the ISP doesn't guarantee the speed of the service, and as has been moentioned you are meeting the minimum regulated speed. if you have an issue with the minimum speed being to low, complain to the relevant organizations about that.

its an unfortunate situation you are in but making a forum post and calling your ISP isnt going to solve anything. you either stay paying what you are and recieve the current service, and it iwll likely degrade even more.

or go to a wireless ISP and probably pay a little more, get less data but pretty much guarantee that you will get the speed you are paying for as more is being invested in that tech.

read the dozen or so other threads on the same topic and you will see the same answers.

there is not an unlimited pot of money for upgrades, someone has to miss out

A selection of quotes from vodafone's website

"Broadband"
"FAST (ADSL)"
"Fast Standard ADSL"

If I just wanted internet I would have got dialup - its cheaper

But I wanted Broadband & Fast ADSL Internet - So I purchased the product that vodafone sold for this porpose.

But it is not fit for the purpose sold - IE "FAST (ADSL)" "Broadband"

Rather than going on and on here, put this to VF, are you going to fix it? if not then are you going to reduce the cost to reflect you not fixing it?, if not then off to the TDR

The...TDR? Because you don't think your connection is fast enough? Yes...good luck with that.

quickymart

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#1285790 16-Apr-2015 18:36

Looks like an ADSL1 connection, possibly on a Conklin. What location is this again?

Jaxar

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#1286018 17-Apr-2015 08:48

quickymart: Looks like an ADSL1 connection, possibly on a Conklin. What location is this again?

This isn't really in question by any of the parties we all know the root problem is the OP's local infrastructure is the limiting factor. The argument being made by the OP is that this by his definition is a fault and therefore VF's responsibility to fix.

The solution is alternative technology or an alternative location.

Please note: I have a professional bias towards Vodafone.

Dratsab

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#1286026 17-Apr-2015 09:06

networkn: You have to be kidding me. After everything that everyone else has posted to you, are still going on about this? Given you won't follow the advice of people with more than probably 50+ years of ISP + Telco experience, just switch ISP's, see if you are any better off.

Assuming of course you are able get a connection with a new ISP. You may find someone else is waiting for a port and as soon as yours is reliquished you go to the back of the queue...

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