Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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709 posts

Ultimate Geek

Trusted

#1377063 31-Aug-2015 14:03

quickymart: So the connection should be totally free, you reckon?

How about people with 1% of advertised speeds pay 1% of their advertised price? ;)

If only it worked like that. Hah!

But on a more serious note, Vodafone will likely be willing to compensate people for the over half-a-year of trouble. Plenty have logged faults, and I think some have already gotten discounts/reimbursements. Just give them a call and ask what's available. The worst they can do is decline to do anything more; it's not like they'll increase your rates for giving 'em a friendly call!

Scotty1986

315 posts

Ultimate Geek

#1377160 31-Aug-2015 15:22

I just think Vodafone should be proactive when it comes to the compensation not waiting to see who call them up. I try avoid calling as much as I can given past experiences with the support numbers. I not even having congestion issue, I have been lucky to have full speed 24/7, but following this thread has been painful, I really feel for the ones effected.

r2b2

586 posts

Ultimate Geek

#1377164 31-Aug-2015 15:28

Scotty1986: I just think Vodafone should be proactive when it comes to the compensation not waiting to see who call them up. I try avoid calling as much as I can given past experiences with the support numbers. I not even having congestion issue, I have been lucky to have full speed 24/7, but following this thread has been painful, I really feel for the ones effected.

In my mind you've just highlighted why Vodafone can't really be proactive as not everyone is seeing the issue. I think if the issue causes you enough pain, then contacting Vodafone to request compensation on a case-by-case basis is probably easier and better overall (e.g. if you can show that you've been REALLY affected then you might be able to agree on a higher level of compensation as opposed to someone who only has a minor slow-down)

ramboky

491 posts

Ultimate Geek

#1377167 31-Aug-2015 15:31

Scotty1986: I just think Vodafone should be proactive when it comes to the compensation not waiting to see who call them up. I try avoid calling as much as I can given past experiences with the support numbers. I not even having congestion issue, I have been lucky to have full speed 24/7, but following this thread has been painful, I really feel for the ones effected.

To be fair, it's very difficult for Vodafone to know exactly who is having issues. Someone may be on a congested node but work nights and never experience congestion, should they get a discount too?

If people think they should be getting a discount they should contact Vodafone. Complaining about it here isn't going to achieve anything.

Nish

155 posts

Master Geek

#1377189 31-Aug-2015 16:06

Looks like I started a bit of a discussion!

I have been calling and logging tickets with Vodafone and later on, contacted them via other channels. I was initially offered the option to downgrade my connection to the 50/2 plan but I refused as I am on the 130/10 plan which is no longer available and I would not be able to get when this is all fixed. I asked for a discount instead which happened but only lasted 1 month. I have since been trying to chase it up.

Anyway, back on topic, my connection still sucks and I only made that comment based on the announcement that was publicly made by Vodafone.

itxtme

2102 posts

Uber Geek

#1377202 31-Aug-2015 16:28

Compensation on affected nodes is a no brainer. We are the ones they sent a letter to!!!!

They know what nodes are effected - they are upgrading them. They have shown 0 good faith, and asked a lot from customers for many months now. The ISPs that have to compete with them should be the angryest. This HFC network is being sold as a UFB comparative product, with "better" packages, but its not comparative. Its misleading, and that makes it an unfair playing field. I am sure there are a lot of people who look foward to the day UFB is rolled out in their area, and they can say good riddens to Vodafone.

I have been very disappointed with the lack of any action that would actually make me feel valued as a customer. Any inkling of loyalty towards them has been wiped out.

EDIT: Even looking at their site right now there is no mention of this node issues affecting customers, not even a network status alert. Its like the problem doesnt exist..

r2b2

586 posts

Ultimate Geek

#1377206 31-Aug-2015 16:36

itxtme: EDIT: Even looking at their site right now there is no mention of this node issues affecting customers, not even a network status alert. Its like the problem doesnt exist..

There is some info @ https://community.vodafone.co.nz/t5/Network-status/Cable-network-upgrades-Wellington-Kapiti-amp-Christchurch/m-p/188300#U188300

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ramboky

491 posts

Ultimate Geek

#1377208 31-Aug-2015 16:39

itxtme: Compensation on affected nodes is a no brainer. We are the ones they sent a letter to!!!!

They know what nodes are effected - they are upgrading them. They have shown 0 good faith, and asked a lot from customers for many months now. The ISPs that have to compete with them should be the angryest. This HFC network is being sold as a UFB comparative product, with "better" packages, but its not comparative. Its misleading, and that makes it an unfair playing field. I am sure there are a lot of people who look foward to the day UFB is rolled out in their area, and they can say good riddens to Vodafone.

I have been very disappointed with the lack of any action that would actually make me feel valued as a customer. Any inkling of loyalty towards them has been wiped out.

EDIT: Even looking at their site right now there is no mention of this node issues affecting customers, not even a network status alert. Its like the problem doesnt exist..

Not everyone on affected nodes are experiencing issues. Have you called and asked for or insisted on a discount? If not you don't really have much to complain about. Again, posting here isn't gong to achieve anything, you need to talk to Vodafone.

Sideface

9357 posts

Uber Geek

Trusted

Lifetime subscriber

#1377212 31-Aug-2015 16:45

There is some info @ https://community.vodafone.co.nz/t5/Network-status/Cable-network-upgrades-Wellington-Kapiti-amp-Christchurch/m-p/188300#U188300

From this site, hot off the press:

Re: Cable network upgrades. Wellington, Kapiti & Christchurch.

The following areas in the Wellington region will experience a 2 minute disruption to cable internet tomorrow as we make preparations for the final cutovers. Our apologies for the inconvenience.

1 September

Node                             Region

WM                               Karori
80.1-80.4,91                  Kapiti
5.1-5.4,6.1-6.4,12,24      Avalon

Sideface

r2b2

586 posts

Ultimate Geek

#1377214 31-Aug-2015 16:50

Sideface:
There is some info @ https://community.vodafone.co.nz/t5/Network-status/Cable-network-upgrades-Wellington-Kapiti-amp-Christchurch/m-p/188300#U188300

From this site, hot off the press:

Re: Cable network upgrades. Wellington, Kapiti & Christchurch.

The following areas in the Wellington region will experience a 2 minute disruption to cable internet tomorrow as we make preparations for the final cutovers. Our apologies for the inconvenience.

1 September

Node                             Region

WM                               Karori
80.1-80.4,91                  Kapiti
5.1-5.4,6.1-6.4,12,24      Avalon

The only two complaints I have about that page is a) there's no historical reference (i.e. the older ones simply disappear) and b) how does one find out what node they are on?

Sideface

9357 posts

Uber Geek

Trusted

Lifetime subscriber

#1377231 31-Aug-2015 17:15

Nish: ... I was initially offered the option to downgrade my connection to the 50/2 plan but I refused as I am on the 130/10 plan which is no longer available and I would not be able to get when this is all fixed. ...

Very wise.
I made the mistake of downgrading, and have since regretted it - assuming that cable will return to its 2014 performance.

Sideface

Foo

522 posts

Ultimate Geek

#1377286 31-Aug-2015 18:49

Nish: Looks like I started a bit of a discussion!

I have been calling and logging tickets with Vodafone and later on, contacted them via other channels. I was initially offered the option to downgrade my connection to the 50/2 plan but I refused as I am on the 130/10 plan which is no longer available and I would not be able to get when this is all fixed. I asked for a discount instead which happened but only lasted 1 month. I have since been trying to chase it up.

Anyway, back on topic, my connection still sucks and I only made that comment based on the announcement that was publicly made by Vodafone.

Oh, I didn't notice they had got rid of the 130/10 and now only offer 100/10.

For those on the 130/10 plan incl. landline, what are you being charged per month? I'm still being hit for $134.99 but according to the site it should only be $109? Apologies if off topic.