freitasm: If you don't hear from Vodafone in this forum and don't receive a resolution to your phone request in the next day then I suggest you contact the Telecommunications Dispute Resolution.
PaulBrislen: And now you're off topic and flaming again, Mauricio.
Going from "I don't receive a paper account" to "Go to the TDR" won't help either the customer or the telco OR the TDR people. They need to have customers work through the issue with the telco before calling them. They're the LAST port of call, not the first. They're not set up for it, it's not their job and they shouldn't be wasting their time and energy on complaints that haven't
JoeBloggs: There was a billing issue a while back whereby some bills weren't being sent out (particularly where the customer changed their address during the period where the error was occuring). Changing the address on your billing account won't help, they generally need to create a new account and migrate the asset onto it if they don't have direct access to the back end. A lot of CSR's don't know this or are unwilling to do so.
PaulBrislen: Telling customers that the first thing they should do if they can't get through to the call centre is to contact the TDR is just plain wrong.
cranz: And if you do log a job, make sure you get an incident number ;)