VoIP - Nothing short of disappointing...

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#632986 30-May-2012 23:21

Zeon: You need a VOIP PBX. What has been setup for you is in all honesty possibly the most retarded way of setting up a phone system for an office.

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Couldn't have said it better myself.

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#632989 30-May-2012 23:25

ugh, 2talk, move providers is all I can say. You couldn't pay me to go back there ever again.

Their system is buggy as anything. We are much happier since we switched to another provider, not one issue in 3 months!

Even with a 70Mbps VDSL connection I still don't think the call quality overall is as good and the cost savings are not as significant as you think they will be, but as someone else pointed out, it's all there will be eventually.

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#632992 30-May-2012 23:27

Zeon: You need a VOIP PBX. What has been setup for you is in all honesty possibly the most retarded way of setting up a phone system for an office. I have had fantastic and very reliable results with Asterisk on Trixbox and PBX in aa Flash. We currently run around 50 users over 4 sites NZ wide on a single system in Auckland, never skipped a beat in the last 2 years.

Why will that work better in the remote offices than just using direct sip lines from 2Talk?

Or do you have a box in each site and then just have them linked?

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#633049 31-May-2012 08:11

networkn: Even with a 70Mbps VDSL connection I still don't think the call quality overall is as good

On the contrary, call quality is at least as good as or better than a traditional analogue line.

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#633054 31-May-2012 08:25

hads:
networkn: Even with a 70Mbps VDSL connection I still don't think the call quality overall is as good

On the contrary, call quality is at least as good as or better than a traditional analogue line.

I just swapped my parents to VoIP as Dad wanted cheaper tolls. Mum wouldn't have any of this 'internet phone nonsense' though. So we did it on the down low. ATA is in the garage wired in to the existing BT's. Mum doesn't even know she has been using a VoIP phone and this is coming up two weeks. With sbiddle's tone & dial plan the ata acts just like the exchange. Call quality is just the same using a-law and this is all over a 10Mbps ADSL2+ connection. I have set them up on 2Talk as well and have absolutely no issues with them. If you have the knowledge to set up a VoIP phone system then I say use 2Talk. If you need more support then use WorldXChange.

I think the OP just needs someone to set him up an Asterisk box, ship it down and get the IT guy to plug it in. Give the person who set it up VPN access to manage the box and you will be away laughing.

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#633064 31-May-2012 08:31

hads:
networkn: Even with a 70Mbps VDSL connection I still don't think the call quality overall is as good

On the contrary, call quality is at least as good as or better than a traditional analogue line.

Well I am not sure how you can say that since you haven't heard our line, but that most certainly isn't the case in the VOIP systems I have heard.

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#633065 31-May-2012 08:32

You probably need someone to have a look at that as well.

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#633074 31-May-2012 08:39

@DaveDog
Have replied to you PM.

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#633281 31-May-2012 12:02

chevrolux: I just swapped my parents to VoIP as Dad wanted cheaper tolls. Mum wouldn't have any of this 'internet phone nonsense' though. So we did it on the down low.

Good work on the sly!

When we were pumping out VoIP left right and centre, the best reason we had was these guys. If the chopper guys run VoIP, and their system is mission critical, your business will be fine (if it's all setup correctly).

(fine print: there are a dozen different contingency plans/lots of redundancy)

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#633329 31-May-2012 13:06

networkn:
Well I am not sure how you can say that since you haven't heard our line, but that most certainly isn't the case in the VOIP systems I have heard.

I would be getting someone to look at the systems you are using if that is your experience.

G711 (a-law or u-law) on a nice low latency (and no packet loss) connection will sound as good as ISDN (end of the day it is the same CODEC). G722 (on both ends) sounds even better.

We have hundreds of customers who cant tell the difference. The biggest issue I hear is customers who use heavily compressed CODECS like G729 and then try and cram as many calls down a best efforts xDSL connection as they can then complain about quality.

I can almost guarantee in a blind test 99% of people would not be able to tell a well setup VoIP call from a ISDN call.

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#633355 31-May-2012 13:17

We are getting Hitech solutions in to do our voip implementation (trixbox pro over fibre), we could have attempted to slap something together ourselves but decided it would be better to have some phone professionals do it for us. A tech flew down 2 weeks ago and did a site survey, since then they have been configuring the server/phones etc and next week it all goes in. Not the cheapest as its costing $11k all up but do it once do it right!

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#633372 31-May-2012 13:34

Hitech do a nice job, I have seen their implementations and it all works really well.

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#633377 31-May-2012 13:38

Just to add to the conversation- I have a very very basic setup which goes a little something like this:

iTalk->TPLink modem -> Linksys WRT54g (running Tomato and taking care of QOS) ->Micronet switch ->old Pentium 4 server running Asterisk -> 9 x Granstream GXP2000 SIP phones.

Running extremely well (one outage in the last two years, needed a server reboot) for the last 6 years.

Zeon

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#633395 31-May-2012 13:48

DonGould:
Zeon: You need a VOIP PBX. What has been setup for you is in all honesty possibly the most retarded way of setting up a phone system for an office. I have had fantastic and very reliable results with Asterisk on Trixbox and PBX in aa Flash. We currently run around 50 users over 4 sites NZ wide on a single system in Auckland, never skipped a beat in the last 2 years.

Why will that work better in the remote offices than just using direct sip lines from 2Talk?

Or do you have a box in each site and then just have them linked?

Run the phones as remote extensions over either a VPN if its available or even via the internet. At minimum you need to restirct access to the IP addresses of the remote fofices.

But I notice Yealink phones have an OpenVPN client on them which would provide a much better level of security as the phone can VPN in to your remote network where the PBX is with all SIP running across that.

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nate

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#633534 31-May-2012 16:16

Evilg: 9 x Granstream GXP2000 SIP phones.

I applaud you for this alone. Grandstream are the devil and we could never get them to run without nightly reboots :/

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