Programming IVRs with YAML

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SamF

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#2175677 9-Feb-2019 22:39

Well, based on the examples, in so far as you seem to be able to have 'start' as a 'top level' option with 'online' as a conditional option, OR 'online' as a top level option then yes, I think you're right.

@jim69, I get what you were saying now about the 'if', and I think you're right.

So perhaps we can have:

start:
- play: http://welcome.message

if:

offline:
- play: http://offline.message
- voicemail
online:
- play: http://please.wait.message
- ring
queue:
- play: http://in.queue.music

Which I think is exactly what Jim69 was saying! Sorry Jim! :)

SamF

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#2175689 9-Feb-2019 22:46

Well, it was a good theory, but no:

Error: "Row does not exist" (such helpful errors!)

So it's expecting something else.

I have actually got it to accept the 'start' option by adding a '-goto online' command in the start section, but it did weird things after that haha.

Looking at the longer example, it seems that 'if' can only be within another command section such as 'choice'.

SamF

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#2175693 9-Feb-2019 23:09

However!

THIS was accepted!:

start:
- play: http://welcome.message
- transfer:
to: default # General
if:
online:
- play: http://online.message
- ring
offline:
- play: http://offline.message
- voicemail
offline:
queue:
- play: http://in.queue.music

Note that the 'offline' section was required, even though I'm not referencing it/using at all.

Now to test!

SamF

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#2175695 9-Feb-2019 23:34

Success!!

That works perfectly!

Thanks for the assist @jim69 & @DimasikTurbo you both gave me vital pieces of the solution to this puzzle!

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