VOIP suggestion for big office

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AndrewTD

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#455450 5-Apr-2011 11:24

timmmay: Posting recommendations for your own company without disclosing should be grounds for banning, IMHO. People should get objective advice here, not a sales pitch.

+1 in general terms, although given Mr Thorburn's quick apology, perhaps we could cut him some slack this once.

Oh - and nicely 'outed" maverick :)

kind regards Andrew TD

maverick

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WorldxChange

#455457 5-Apr-2011 11:37

pacgen: - "I would be happy to provide some recommendations - I'll PM you my direct contact details."

- "PS.. If you want to talk to someone from WxC drop me a PM and I will get one of our guys to to give you a call,"

I don't think posting a company website counts as a sales pitch any more than these (disclosure aside).

disagree completely actually, the Op intially asked about WorldxChange I fully disclose that I work for WxC and also gave the op some things to look at when looking for a solution, I also gave him the option to contact us only if he wanted, you have dropped your companies name straight into a thread with no info supporting that, no background into the company and any reasons for it... of course it was a sales pitch why else do it ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

CYaBro

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#455458 5-Apr-2011 11:40

Thanks for all the suggestions people.
And as Maverick said wxc was at the top of my list anyway seeing as we use them ourselves for our VoIP lines.

Opinions are my own and not the views of my employer.

pacgen

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#455461 5-Apr-2011 11:46

I'm just saying that in my opinion, mine isn't a sales pitch any more than the others are. As I posted earlier I was unaware of disclosure being such an important part of the forum, which seems to be the only difference (and I think I've already apologised for the non disclosure).

For the record my username refers to another company I own (www.pacificgenuine.com) and wasn't created for the purpose of misleading anyone.

I just wanted to put an option out there for the guy who created the post and still can't see the harm in having done it.

nate

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#455464 5-Apr-2011 11:54

pacgen: As I posted earlier I was unaware of disclosure being such an important part of the forum, which seems to be the only difference (and I think I've already apologised for the non disclosure).

Appreciate the apology. No need to create another username, if you drop your company website again (and it is on topic), please make it clear you are affiliated with them. Keeps everything above board, and people can see you are alittle biased

Back on topic, get the client to install fibre, then a whole lot of opportunities really open up. When we did VoIP installations, fibre really is a God send.

freitasm

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#455466 5-Apr-2011 11:56

The problem here is transparency. Your post was "I'd go with [company B]".

You did not give any good reasons why, and you did not disclose your participation in that company. That's is bad form in any case. People wouldn't be able to trust your advice from now on.

The other people posting here did not hide their associations.

Creating an account to post is not the way to go if your posts will be just a promotion of your company. This is not a commercial forum. We offer advertising opportunities if you want to put your company in front of our readers.

Most of the times I would ban on sight, seeing this is a form of astro turfing and against our FUG, which you read and accepted (otherwise you wouldn't be posting here). I will reset the FUG for your account so you can read it again. And I will not ban your account now because AndrewTD asked to cut some slack. But this is a warning.

AndrewTD

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#455467 5-Apr-2011 11:57

pacgen: I'm just saying that in my opinion, mine isn't a sales pitch any more than the others are. As I posted earlier I was unaware of disclosure being such an important part of the forum, which seems to be the only difference.

For the record my username refers to another company I own (www.pacificgenuine.com) and wasn't created for the purpose of misleading anyone.

I just wanted to put an option out there for the guy who created the post and still can't see the harm in having done it, except that it may be in competition with the people who are getting upset?

The problem is that, whether you intended it or not, your initial post was deceptive.

You were suggesting the OP consider purchasing products/services from a company without disclosing in any way your direct association with that company. That's a huge no-no here.

Maverick is very well known on this forum, with thousands of posts, and his company name clearly showing on every post.

Direct touting for business is not allowed here.

Giving objective advice and / or personal opinions, whilst disclosing any relevant associations we may have to the topic at hand, is what we do here.

We are here to help (and amuse) each other, not to sell to each other. That's why it is such a great place.

kind regards Andrew TD

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

ConversantVOIP

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#455468 5-Apr-2011 11:57

You might find this useful.

6 reasons why a hosted PABX is better than an in-house PABX:

1. Focus - you outsource your email, website hosting and other things (CRM, accounting, etc). Now you can outsource your entire PABX and concentrate on your business.

2. Peace of mind - do you have proactive monitoring of your in-house PABX, back-up power in the office, redundancy, and security systems in place?

3. Simplicity - the provider of your hosted PABX also provides your phone numbers. No finger pointing between your telco provider and PABX supplier, no incomprehensible bills

4. Support - with an in-house PABX, if you're having issues, chances are you're the only one affected so support might not be a priority for the company who sold it to you, if they're still in business.

5. Freedom - no long-term contracts, no penalties, scale up or down as your requirements change, no maintenance, no licences, automatic upgrades as new technology and features become available.

6. Ongoing service - once you've signed the dotted line, the PABX vendors' interest in you rapidly practically disappears. With a hosted provider, any problems will likely affect all other customers.

Disclosure: This is from our LinkedIn page

freitasm

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#455469 5-Apr-2011 11:59

AndrewTD: We are here to help (and amuse) each other, not to sell to each other. That's why it is such a great place.

Sales will come from the strong relationships and trust you build through helpful advice and no from in your face promotion.

AndrewTD

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#455470 5-Apr-2011 12:01

freitasm:
AndrewTD: We are here to help (and amuse) each other, not to sell to each other. That's why it is such a great place.

Sales will come from the strong relationships and trust you build through helpful advice and no from in your face promotion.

Absolutely. :)

kind regards Andrew TD

rphenix

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#457568 11-Apr-2011 17:19

philelvey: Crickey $30k!

You can definitely get a system in for less than that.

Yes you can but it depends on how good it is. E.G. If they are providing all the POE switches, UPS, patch cords, extended onsite hardware warranty, remote access card into the server and changing all 30+ phones to IP Phones (easy to spend 9K on phones alone in this example) depending on their model and the customer requirements I wouldn't say that's necessarily overly expensive particularly if the customer wants to maintain legacy connections as well (eg PRI or BRI ISDN Cards) or any fancy reception, boardroom phones.

Regs

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Snowflake

#457596 11-Apr-2011 19:52

rphenix:
philelvey: Crickey $30k!

You can definitely get a system in for less than that.

Yes you can but it depends on how good it is. E.G. If they are providing all the POE switches, UPS, patch cords, extended onsite hardware warranty, remote access card into the server and changing all 30+ phones to IP Phones (easy to spend 9K on phones alone in this example) depending on their model and the customer requirements I wouldn't say that's necessarily overly expensive particularly if the customer wants to maintain legacy connections as well (eg PRI or BRI ISDN Cards) or any fancy reception, boardroom phones.

i totally agree with rphenix here.

also check capabilities before you commit. are you going to need call center functionality? IVR? call routing etc? Do you want integration to your CRM system? Do you want a mobile gateway to make calls to in-company cellphones cheap? if you pick the wrong system one, or all, of these objectives might be missed.

when you're replacing a phone system, your'e spending a bit of money. it pays to get it right.

i dont sell PBX systems, but have integrated CRM to several over the last 15 years. If you have any integration questions i'd be happy to try answer them either here, or by PM.

Sales Engineer
Snowflake
www.snowflake.com

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Twitter: @nzregs

webwat

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#459245 15-Apr-2011 19:26

rphenix:
philelvey: Crickey $30k!

You can definitely get a system in for less than that.

Yes you can but it depends on how good it is. E.G. If they are providing all the POE switches, UPS, patch cords, extended onsite hardware warranty, remote access card into the server and changing all 30+ phones to IP Phones (easy to spend 9K on phones alone in this example) depending on their model and the customer requirements I wouldn't say that's necessarily overly expensive particularly if the customer wants to maintain legacy connections as well (eg PRI or BRI ISDN Cards) or any fancy reception, boardroom phones.

And some of those things are easily forgotten, especially the UPS. Your PBX and/or PoE switches may not use that much power, but you should consider whether they are critical and how long you need them to run during a power cut. I have been in a situation where the PBX stopped before the servers died, so we couldn't answer calls or contact customers to tell them we were having power issues.

Time to find a new industry!

nate

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#459374 16-Apr-2011 14:12

webwat: I have been in a situation where the PBX stopped before the servers died, so we couldn't answer calls or contact customers to tell them we were having power issues.

An alternative is enable Call Divert on Unreachable - if the ITSP doesn't have a valid registration it can divert to another number. For example, all our calls at work divert to a mobile when the UPSes run out of power.

Zeon

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#459464 16-Apr-2011 17:23

Put you PBX in a datacenter as mentioned previously. You can set it to failover to a person's mobile should you lose power to your phones.

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