Hi all ..

Just checking if anyone had any complaints against Grouponnz.co.nz website? I have purchased a Memory Foam mattress (sounded like a too good of a deal) on the 25th of May. Paid about 620 for a Queen size. 

I received a prompt payment email and delivery details that it will take upto 8 weeks before it can be delivered. 

Its 8 weeks by 1st week of August, and nothing yet. I emailed their support help desk after 10 weeks, and told them if I cannot receive it that week, I would like to cancel it and get a full refund. 

The person replied after 3 days saying. Thanks for the email, she will get in touch with the merchant and advise me of an update. She also said they were dispatched late and I could expect it anytime now, however she refused to provide a refund if its already in its transit (fair enough). 

I waited for another week for an update, called them and another lady told me on the phone, she does not have any update on the mattress if its being sent and she will escalate the case and get me a refund (I was happy to hear that). 

One more week now and I call and another lady says she has to call the merchant and check why it has not been delivered and she can only issue refund if they merchant has not sent it. I have requested if I can speak to someone about this, and she cannot escalate directly by phone, she cannot help me of anything but told me to wait few more days (possibly a week) before she can come back to me with an answer about the merchant. During this conversation she reluctantly agreed that the last conversation I had was about cancellation but she has not confirmation of it.

I have insisted I need a refund because its more than 14 weeks and I have already purchased another mattress, and do not require this. 

A simple google search returns that there are quite a few others that faced not the same but similar issues and a lot of credit card over charging customers. 

Just wanted to ask here if anyone had any such experiance ? and also that you are aware of this :)

Any suggestions to recover my money back is welcome :) I have logged a dispute with my National Bank, I dont know how far they will agree to it, because its such a long time and they need to have it within one month I think. 

Excuse my spelling mistakes ..