Faulty phone jack and landlords responsibility?

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jbard

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#123407 6-Jul-2013 13:44

So a few days ago my line rate suddenly dropped from ~14000/1000Kbps to ~5000/400Kbps.

After doing a isolation test it turns out it was the jack point. Their are 3 jack points in the house in total, the faulty one, one that doesn't work at all and a third that is fine.

I am renting and just wondering if the landlord has any responsibility to fix the faulty jack points as the only one that works now is in a really inconvenient location.

Otherwise what is the best way to get this fixed myself?

richms

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#850105 6-Jul-2013 13:48

No, they have no responsibility to maintain any landline infrastructure, just power, water, drainage and ensuring that the place is able to be heated and you have somewhere to cook which basically means enough working power outlets and some form of range.

This should be covered by wiring maintanance if you are paying it on your telco bill, otherwise it is up to you to sort it out at your own expense. Just like TV antennas and cable etc.

Richard rich.ms

jonherries

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#850109 6-Jul-2013 14:12

You could always ask, they can only say no.

Jon

michaelmurfy

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#850110 6-Jul-2013 14:15

I didn't even bother, I'm currently renting and know if I asked it would have taken too long to get fixed so got a master filter installed instead.

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ahmad

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#850115 6-Jul-2013 14:35

michaelmurfy: I didn't even bother, I'm currently renting and know if I asked it would have taken too long to get fixed so got a master filter installed instead.

Doesn't that require landlord permission?

webwat

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#850151 6-Jul-2013 16:27

When I put in my master filter I had to promise the landlord it wouldnt be too messy... Ran a white cat5e cable (was perfectly good scrap cable) through the ceiling, down the corner of the wall, and along to the spot I wanted the ADSL outlet. He has no idea how broadband works and probably won't notice the new outlet until I show him, but then he denied knowing that other stuff in this place was broken either (and some were really obvious).
EDIT: ended up painting over the cable anyway.

Time to find a new industry!

michaelmurfy

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#850286 6-Jul-2013 23:06

ahmad:
michaelmurfy: I didn't even bother, I'm currently renting and know if I asked it would have taken too long to get fixed so got a master filter installed instead.

Doesn't that require landlord permission?

Depends on the Landlord, ours doesn't care, we're tidy, have a nice garden and BBQ area and pay the bills :)

DravidDavid

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#850517 7-Jul-2013 19:44

I thought the landlord had a responsibility if none of the jacks worked? As in, the landlord has a responsibility to make sure you have a working telephone, but does not necessarily need to let you choose the jack that works?

Master splitter is worth it anyway. Good choice. Did you see a marked improvement in speed?

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jbard

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#854544 12-Jul-2013 19:21

jonherries: You could always ask, they can only say no.

Jon

This is exactly what I did, thanks for the response. Landlord is sending round an electrition to fix the jack point, I was told though that if it was user error that caused the issue I would be liable for the costs.

sbiddle

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#854604 12-Jul-2013 20:37

If you pay wiring maintenance you simply need to ring your ISP and Chorus will come and visit for free and fix it.

sir1963

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#854628 12-Jul-2013 21:08

richms: No, they have no responsibility to maintain any landline infrastructure, just power, water, drainage and ensuring that the place is able to be heated and you have somewhere to cook which basically means enough working power outlets and some form of range.

This should be covered by wiring maintanance if you are paying it on your telco bill, otherwise it is up to you to sort it out at your own expense. Just like TV antennas and cable etc.

Not entirely true.
If the property was rented with the ability to get a certain service etc then yes the landlord is responsible. Equally it would be considered that the telco wiring is part of the buildings infrastructure so is the responsibility of the landlord.

Or, put it another way, in the properties I own I believe that the telco wiring is my problem so long as the tenants have not damaged/modified it.