RealMe verified identity expires in 30 days

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paulchinnz

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#284051 28-Mar-2021 09:26

Emailed by no-reply@realme.govt.nz with the instruction "To renew your verified identity simply visit our website and select the ‘Get Verified' button from the top menu."

But that button leads to https://www2.logon.realme.govt.nz/cls/logon.logon?cid=12 with the option to either login (which leads to the message "Your mobile number or RealMe account is locked") or Create a RealMe login (which doesn't sound right). Curiously, despite that locked message, I can successfully login using https://www2.logon.realme.govt.nz/cls/logon.logon (and confirmed the mobile number associated with my RealMe account is correct).

Anyone successfully renew RealMe recently?

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#2681880 28-Mar-2021 10:16

Try this link instead: https://www2.logon.realme.govt.nz/cls/logon.logon?cid=1 - that's where the link leads to me, and it did the whole online process no problem (nice that you no longer need to visit a postshop!)

paulchinnz

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#2681882 28-Mar-2021 10:23

Thanks. Your link leads me to https://www2.logon.realme.govt.nz/cls/logon.logon - I can login, but it's not clear in the "Manage my login" page how renewal is done.

rscole86

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#2681991 28-Mar-2021 12:34

Kyanar:
(nice that you no longer need to visit a postshop!)

When I tried around 18 months ago the online portal was down, RealMe said it would be down a while and to visit NZ Post. NZ Post one was down too. RealMe refused to extend the 30 day window so I'm no longer verified.

kiwifidget

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#2681995 28-Mar-2021 12:48

oops, I got one of those emails a while ago, I thought it was a scam.

Delete cookies?! Are you insane?!

ANglEAUT

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#2682000 28-Mar-2021 13:15

paulchinnz: ... Anyone successfully renew RealMe recently?

Yes, once with a visit to a PostShop & once with a eye blink / head nod online verification.

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Kiwifan

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#2682048 28-Mar-2021 16:53

I got an email late last year to renew and tried to use my passport that I had renewed two days earlier. They wouldn’t accept it and told me I had to go to a post office. I called them and said the closest was an hour away and couldn’t make it before it expired. I asked again why they couldn’t use my passport that was processed in one day by Internal Affairs but they wouldn’t have a bar of it.

Being a grumpy old man at 64 I said politely “forget it” and let it lapse.

Behodar

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#2682064 28-Mar-2021 18:20

Apparently mine expires in May. I wouldn't have had a clue if I hadn't seen this thread! It says it requires a trip to a PostShop, and the local one closed a year or two ago, so I might end up letting mine lapse too. I don't think I've ever actually used it; it was just created automatically when I renewed my passport a few years ago.

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ojo

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#2682066 28-Mar-2021 18:31

Yep, I've managed to renew it online - you just have to record yourself nodding and shaking your head. I was amazed at how easy it was.

paulchinnz

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#2682077 28-Mar-2021 19:37

Sounds like something's changed with the website, or at least what I'm experiencing with it is different to some others. Will give it a go in another week.