The Warehouse, ordering on-line without the convenience of ordering on-line.......

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dt

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#1719971 14-Feb-2017 12:50

I use to work in retail as a student and this was generally a requirement of banks or credit card companies as an insurance and not so much the retailer so that in the event there had been fraud committed you could show you at least took the minimum steps required to allow the transaction to go through, then the bank or CC company would take the hit.

If you couldn't prove caution was taken, they'd reverse the charge and the retailer would take the hit.

For us, camera footage of us "verifying" signatures or ID was enough.. heck even if they didn't match.. as long as we showed us double checking it was insurance enough for us to keep the money.

It does sound like the warehouse needs to pickup its game though, that type of verification method is out dated by about 10 years.

farcus

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#1720002 14-Feb-2017 13:30

dt:It does sound like the warehouse needs to pickup its game though, that type of verification method is out dated by about 10 years.

as I mentioned before . . . it is still the method of choice for Aliexpress - the world's largest online retailer . . . so it can't be that out of date.

MurrayM

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#1720017 14-Feb-2017 13:51

RunningMan:

It certainly seems to be very poor security sending electronic copies of such (potentially) valuable documents over such an insecure medium such as email, not knowing how they are going to be stored, who can access them, and what systems are in place to ensure they are not misused.

Do the authorities that issue these identifications (passports and driver licenses) not have rules about what you can do with them? Or are they happy for them to be photocopied and stored?

dt

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#1720033 14-Feb-2017 14:14

farcus:

dt:It does sound like the warehouse needs to pickup its game though, that type of verification method is out dated by about 10 years.

as I mentioned before . . . it is still the method of choice for Aliexpress - the world's largest online retailer . . . so it can't be that out of date.

To me it is certainly out of date, I used to remember having to do this 10 years ago, technology and security has changed A LOT since and there are definitely better and more convenient alternatives available today.

It's also pretty common at department stores in China for you to go to a shop, find something you want, they hand write you and invoice, you walk that hand written invoice over to a cashiers counter where you mostly can only pay in cash, they run your money through cash counting a counterfeiting machines, then hand write you a receipt which you then have to walk back to the department store to collect your goods.

Some companies are just stuck using old and dated process and seriously surprising to me that the warehouse and alibaba aren't adapting.

richms

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#1720037 14-Feb-2017 14:17

dt:

To me it is certainly out of date, I used to remember having to do this 10 years ago, technology and security has changed A LOT since and there are definitely better and more convenient alternatives available today.

It's also pretty common at department stores in China for you to go to a shop, find something you want, they hand write you and invoice, you walk that hand written invoice over to a cashiers counter where you mostly can only pay in cash, they run your money through cash counting a counterfeiting machines, then hand write you a receipt which you then have to walk back to the department store to collect your goods.

Some companies are just stuck using old and dated process and seriously surprising to me that the warehouse and alibaba aren't adapting.

Even the 7-11 there had one of those machines. The guys I was with said that there were massive counterfieting problems on the 100 rmb notes which is what most people used for things.

Richard rich.ms

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