Sounds like a rough experience. My two Samsung TVs have been great and lasted ages, it's just the luck of the draw.

...and have just received an email that they have received the tv back and it can now take up to 2 weeks to

receive the refund payment.

GeekGuy:

 

bfginger:

 

 

 

Samsung has long been the least reliable of the 4 main brands. Their high end models should have better build quality but they aren't the brand to get if you really want to avoid this with a consumer television. If you can get a refund you may have better luck with a Sony or a Panasonic.

 

 

 

 

It is actually the first and last time I will buy a Samsung TV.

 

My last 3 TV's I bought have been Panasonic and they are still working including a 42 " Plasma that was bought around 10 years ago.

 

As an update, they have "accepted" my request for a refund last week and picked the tv up yesterday.

 

I also ended up buying a 58" Panasonic from JBHiFi (which makes 4 Panasonics now).

 

Thanks to everyone for all the advice.

 

Panasonic replaced my OLED last year with a new TV after a screen fault developed after two years of use. At the time, the Panasonic-authorised repair service said I was lucky I had purchased a Panasonic, not Samsung or Sony who he said could be problematic to deal with if faults developed.

Have personally found Samsung awesome to deal with regarding after sales service and warranty repairs.  Opinions are indeed subjective.  Pleased the OP has it sorted out, fingers crossed the refund gets processed quickly and no further delays or hiccups.