Would you buy another Canon product after being treated like this??

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old3eyes

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#368762 17-Aug-2010 16:33

tigercorp: I'm curious - why didn't you take it back to or call HN's in the first place? Or at least after you had done the troubleshooting with tech support?

Because I was working just down the road from Canon at the time and i would have to have waited until the weekend to take it back to HN.. Guess the smart thing to have done on hindsite was to go back to HN and let them handle it..

I have in the past bought several cameras , a previous camcorder and printers from Canon..

Regards,

Old3eyes

bazzer

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#368791 17-Aug-2010 17:40

freitasm: Wait a minute... I see mixed signals here. Are you folks talking "Canon" or "Conon" or "Conons"?

I thought we had to refer to companies by their real names here? Or am I missing something?

eXDee

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#368804 17-Aug-2010 17:54

old3eyes:
tigercorp: I'm curious - why didn't you take it back to or call HN's in the first place? Or at least after you had done the troubleshooting with tech support?

Because I was working just down the road from Canon at the time and i would have to have waited until the weekend to take it back to HN.. Guess the smart thing to have done on hindsite was to go back to HN and let them handle it..

I have in the past bought several cameras , a previous camcorder and printers from Canon..

Which is fine, you can choose to go directly to the manufacturer of the goods under the CGA and they must provide a remedy to the problem at no cost.

alasta

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#368831 17-Aug-2010 18:47

eXDee:
old3eyes: Because I was working? just down the road from Canon at the time and i would have to have waited until the weekend to take it back to HN.. ?Guess the smart thing to have done on hindsite was to go back to HN ?and let them handle it..

I have in the past bought several cameras , a previous camcorder and printers from Canon..

Which is fine, you can choose to go directly to the manufacturer of the goods under the CGA and they must provide a remedy to the problem at no cost.

Exactly. One of the advantages of buying from a reputable manufacturer is that you have the piece of mind of knowing that you can approach the retailer or the manufacturer/distributor if things go wrong.

I have recently dealt with the NZ Nikon distributor (TA MacAllister) for a camera lens repair and they were excellent.

manta

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#368853 17-Aug-2010 19:28

Did Canon agree to inspect it for you at no cost? If you were circumventing the warranty process (by missing out HN), or didn't get Canon's agreement to inspect it for you as part of a warranty claim then you should pay for the service that you commissioned.

old3eyes

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#369050 18-Aug-2010 08:25

manta: Did Canon agree to inspect it for you at no cost? If you were circumventing the warranty process (by missing out HN), or didn't get Canon's agreement to inspect it for you as part of a warranty claim then you should pay for the service that you commissioned.

This is a section of the last email I received from Canon tech support before i dropped off the camera.

"You are very welcome to send the camera to our service to be tested and repaired under warranty if necessary. Before you do that, please check the fire wire socket on the camera and see if there is a visible difference between HV20 and MVX150 sockets. If it appears that the HV20 socket is physically damaged, please contact Harvey Norman, because that problem is never considered as a warranty repair. "

Regards,

Old3eyes

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robbyp

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#369322 18-Aug-2010 14:24

bazzer:
freitasm: Wait a minute... I see mixed signals here. Are you folks talking "Canon" or "Conon" or "Conons"?
I thought we had to refer to companies by their real names here? Or am I missing something?

Spelling error when typing quickly.

robbyp

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#369326 18-Aug-2010 14:25

old3eyes:
manta: Did Canon agree to inspect it for you at no cost? If you were circumventing the warranty process (by missing out HN), or didn't get Canon's agreement to inspect it for you as part of a warranty claim then you should pay for the service that you commissioned.

This is a section of the last email I received from Canon tech support before i dropped off the camera.

"You are very welcome to send the camera to our service to be tested and repaired under warranty if necessary. Before you do that, please check the fire wire socket on the camera and see if there is a visible difference between HV20 and MVX150 sockets. If it appears that the HV20 socket is physically damaged, please contact Harvey Norman, because that problem is never considered as a warranty repair. "

That may have been useful to know intiially.So they are saying that it was damaged. The question is wheether it was damaged initally when you purchased it, or whether you caused the damage.

Kyanar

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#369412 18-Aug-2010 16:24

I do believe, Robby, that the burden is on the retailer or manufacturer to prove that you damaged it, not the burden on the consumer to prove they didn't.

Bung

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#369428 18-Aug-2010 17:04

old3eyes: "Before you do that, please check the fire wire socket on the camera and see if there is a visible difference between HV20 and MVX150 sockets. If it appears that the HV20 socket is physically damaged, please contact Harvey Norman, because that problem is never considered as a warranty repair. "

Did you do this visual inspection? Did the socket look damaged to you or was it an electrical fault?

It seems that these Firewire ports are a bit prone to being "fried". Apart from physical damage did the Canon warranty make any other mention that Firewire faults weren't covered?

robbyp

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#369439 18-Aug-2010 17:23

Kyanar: I do believe, Robby, that the burden is on the retailer or manufacturer to prove that you damaged it, not the burden on the consumer to prove they didn't.

Yes, however from teh email, it said if the socket looked to be visually damaged. That damage could only occur after purchase, unless the buyer purchased a second hand / shop model. If it was dmaged in store due to it being a shop model, or one that had been previously returned by another customer, then the manufacturer would not have any way to know where the damage occurred, just that it was physically damaged, and that damage was caused by an external force and not covered by the warrenty. If it was an electrical issue with the plug, with no physical damage, then it would be covered by the warrenty.

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old3eyes

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#372059 24-Aug-2010 12:52

Just as an update to this issue.

I had a fone call from Gary at Canon the next day after posting this and we had a discussion about this problem. It turns out there was an internal communications issue within Canons various departments.

Today I received a refund check from Canon and a very generous offer on the next Canon camcorder I buy.

Many thanx to Gary for sorting this out for me in a quick time frame . Guess Geekzone is read by more people that we sometimes think..

Regards,

Old3eyes

nickd

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#372063 24-Aug-2010 12:58

So I guess to answer the subject of this thread, your answer is: Yes!

Linuxluver

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#372226 24-Aug-2010 15:56

I stopped taking any notice of Canon when they refused to support Linux in any way.

There were enough of their competitors who did that Canon was completely irrelevant.

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