When does a warranty end?

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#512250 26-Aug-2011 09:31

The hard part is in determining how the product has been used.
Most folk may use a mixer (say) once a week, but if you were to use it 5 times a week then you'd effectively give it 5 times more use than average, which is what it's design life and warranty period take into account.

Then again the average user may use it for 10minutes at a time whilst your use may have been 2mins a day.....
...easy mixing, hard mixing.... all things that impact on its long term reliability

If the device was non mechanical in (user) nature, say a fridge or a television then average use would be more determinable.

Theres lots of factors that can effect reliability and it's hard for manufacturers and warranties to anticipate them all.

tonyhughes

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#512298 26-Aug-2011 10:06

Wade: No the 5 years should kick over again, I could be wrong but the warranty is on the item not the transaction

Please show me something to this effect in NZ law or a manufacturers warranty....

Wade

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#512327 26-Aug-2011 10:48

tonyhughes:
Wade: No the 5 years should kick over again, I could be wrong but the warranty is on the item not the transaction

Please show me something to this effect in NZ law or a manufacturers warranty....

As mentioned earlier i have got my wires crossed with CGA.

out of interest when Samsung replaced my TV which was outside of it's warranty they specified the full manufacturers warranty applied to the new set

rscole86

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#512332 26-Aug-2011 10:56

mattwnz:
rscole86: No your 5 years does not start again. Whenever an item is repaired/replaced under warranty you have 90days or what is remaining of your original purchase warranty (whichever is greatest).

The only exception, is if the retailer was to put the replacement item as an exchange through their system, then you should be able to argue you have a new warranty, as technically there is a new buy date.

Not sure where you get the 90 days from, as that would depend on the manufacturers own warranty terms.

90 days is the standard repair warranty on most items. Ie items has 365 (1 year warranty) and gets repaired/replaced(by repairer) on day 355 you now have either 10 days or 90 days left.

TheUngeek

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#512333 26-Aug-2011 10:57

I recently read an article in the MTA magazine that dealt with parts warranty's.
It stated that a warranty period is renewed if a new item is required to be replaced under warranty.

keewee01

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#512365 26-Aug-2011 11:42

TheUngeek: I recently read an article in the MTA magazine that dealt with parts warranty's.
It stated that a warranty period is renewed if a new item is required to be replaced under warranty.

That may be the difference between parts and whole items, or parts from a particular manufacturer, or parts sourced from MTA.

Read any warranty manual for a small appliance and they will nearly always state that is at the discretion of the supplier/manufacturer as to whether it is replaced or repairs (sometimes with a guideline as to which it will be by how far through the warranty it is), and that the repaired item or new item will carry the warranty term from the original item.

Youi

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#512762 27-Aug-2011 07:52

I recently had to return a year old mixer that had gone kerput, due to the model the guy said they get replaced with a new one and the old one gets sent back to the manufacturer. He updated my receipt date and said the warranty started again from then.

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keewee01

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#512768 27-Aug-2011 08:38

Youi: I recently had to return a year old mixer that had gone kerput, due to the model the guy said they get replaced with a new one and the old one gets sent back to the manufacturer. He updated my receipt date and said the warranty started again from then.

That might be what the store actually did - and more than likely it was a goodwill gesture - but what does your warranty card say that will happen in this situation?

TheUngeek

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#512769 27-Aug-2011 08:40

You have to remember that the CGA over rides everything the manufacturer says about it's warranty.

oxnsox

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#512791 27-Aug-2011 10:02

keewee01:
Youi: I recently had to return a year old mixer that had gone kerput, due to the model the guy said they get replaced with a new one and the old one gets sent back to the manufacturer. He updated my receipt date and said the warranty started again from then.

That might be what the store actually did - and more than likely it was a goodwill gesture - but what does your warranty card say that will happen in this situation?

I'm with you here keewee... otherwise we would only ever have to pay for each item once, then simply get it to fail within the warranty period and keep getting the lastest model (to take home and make fail...).

keewee01

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#512823 27-Aug-2011 11:33

oxnsox:
keewee01:
Youi: I recently had to return a year old mixer that had gone kerput, due to the model the guy said they get replaced with a new one and the old one gets sent back to the manufacturer. He updated my receipt date and said the warranty started again from then.

That might be what the store actually did - and more than likely it was a goodwill gesture - but what does your warranty card say that will happen in this situation?

I'm with you here keewee... otherwise we would only ever have to pay for each item once, then simply get it to fail within the warranty period and keep getting the lastest model (to take home and make fail...).

Thanks not an unattractive idea.... imagine only ever having to pay for one car!!!!!!!!!!!!

I'm sure there are people out there who actually do that. I use to work with someone who I am sure was like that.

Wade

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#512839 27-Aug-2011 11:52

That scenario is easily rectified, build a product that outlasts the warranty/ normal working life

geek4me

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#593102 10-Mar-2012 09:57

Rather than start a new topic I wanted to add to this relevant topic that I was told a few years ago by LV Martin that their 5 year extended warranty on my DVD recorder only covered that original DVD Recorder for repairs.

When they could not repair it and had to replace it I was told that this new replacement DVD Recorder came with a 1 year warranty. I would have to take out a new 5 year warranty if I wanted extended cover. My original warranty had nearly two years to go. They said they would look into it and send out a longer warranty for the new DVD recorder if approved. This never came - the new replacement recorder died just over two years later.

Grant01

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#593104 10-Mar-2012 10:05

cldlr76: Hi,

if a product (kitchen appliance in this case) comes with a manufacters 5 year warranty (as opposed to a bought extended warranty) and the complete unit is replaced 2 years into the warranty, does your 5 year warranty start again?

Lol, If only! But if you have for example a 5 year warranty with 3 weeks remaining and you get a repair done often the repair place have their own 3 month warranty on all repairs.

keewee01

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#593231 10-Mar-2012 15:10

geek4me: Rather than start a new topic I wanted to add to this relevant topic that I was told a few years ago by LV Martin that their 5 year extended warranty on my DVD recorder only covered that original DVD Recorder for repairs.

When they could not repair it and had to replace it I was told that this new replacement DVD Recorder came with a 1 year warranty. I would have to take out a new 5 year warranty if I wanted extended cover. My original warranty had nearly two years to go. They said they would look into it and send out a longer warranty for the new DVD recorder if approved. This never came - the new replacement recorder died just over two years later.

My understanding is that warranties cover the original item only and do not transfer to a replacement item.

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