When does a warranty end?

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geek4me

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#593264 10-Mar-2012 16:53

keewee01:My understanding is that warranties cover the original item only and do not transfer to a replacement item.

So that means if they replace an item after say 2 months of your 5 year warranty it is back to the standard 1 year warranty for the replacement item. Doesn't seem worthwhile getting a 5 year warranty then. Or, insist the device is repaired so you have 4 years 10 months warranty left instead of 1 year.

Also the original DVD writer which cost $1,600 was replaced with a $350 one as it had the "same functionality" according to the repair people as the original. Seems like a win win for the shop. Give a cheaper item and replace the remaining 4 year 10 month warranty with a 1 year one.

Actually the replacement did not remember the play position of the last 10 DVDs like the original did so it was not the "same functionality" but I didn't bring it back because of this.

keewee01

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#593286 10-Mar-2012 17:53

geek4me:
keewee01:My understanding is that warranties cover the original item only and do not transfer to a replacement item.

So that means if they replace an item after say 2 months of your 5 year warranty it is back to the standard 1 year warranty for the replacement item. Doesn't seem worthwhile getting a 5 year warranty then. Or, insist the device is repaired so you have 4 years 10 months warranty left instead of 1 year.

Also the original DVD writer which cost $1,600 was replaced with a $350 one as it had the "same functionality" according to the repair people as the original. Seems like a win win for the shop. Give a cheaper item and replace the remaining 4 year 10 month warranty with a 1 year one.

Actually the replacement did not remember the play position of the last 10 DVDs like the original did so it was not the "same functionality" but I didn't bring it back because of this.

Yeah - it is unfair for the consumer, I agree!

Some shops may have morals and actually honor an extended warranty, but I suspect not many would. :(

It is like an insurance policy - if you have a policy on a car which is stolen then that policy ends, and a new one starts with the replacement vehicle.

keewee01

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#593289 10-Mar-2012 17:54

Oh, and that is why I don't buy extended warranties!

I buy better quality of item so that I will have the CGA on my side if it dies too soon out of warranty. :)

geek4me

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#593345 10-Mar-2012 20:33

Thanks for your enlightening explanation. I bet the shop also wins if you only have 2 months of your extended warranty to go and they have to replace the item. My bet is the new replacement would not come with a 12 month warranty but a 2 month one.

I did not appreciate that the system worked this way - that the extended warranty disappears with a new replacement - you learn something new every day. Forget extended warranties they're just not worth it. By coincidence The Dominion Post had an article today on page 3 titled "Extended warranties offer no better cover" based on a Consumer New Zealand investigation. From now on I'll rely on the CGA.

Kyanar

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#593391 10-Mar-2012 23:10

geek4me: Thanks for your enlightening explanation. I bet the shop also wins if you only have 2 months of your extended warranty to go and they have to replace the item. My bet is the new replacement would not come with a 12 month warranty but a 2 month one.

I did not appreciate that the system worked this way - that the extended warranty disappears with a new replacement - you learn something new every day. Forget extended warranties they're just not worth it. By coincidence The Dominion Post had an article today on page 3 titled "Extended warranties offer no better cover" based on a Consumer New Zealand investigation. From now on I'll rely on the CGA.

That's not strictly true. An extended warranty is actually an insurance policy, in which the insurance company buys you a replacement if yours fails and they can't get it repaired. Since the new product is actually a new product, the original manufacturers warranty would apply.

mattwnz

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#593405 10-Mar-2012 23:17

Kyanar:
geek4me: Thanks for your enlightening explanation. I bet the shop also wins if you only have 2 months of your extended warranty to go and they have to replace the item. My bet is the new replacement would not come with a 12 month warranty but a 2 month one.

I did not appreciate that the system worked this way - that the extended warranty disappears with a new replacement - you learn something new every day. Forget extended warranties they're just not worth it. By coincidence The Dominion Post had an article today on page 3 titled "Extended warranties offer no better cover" based on a Consumer New Zealand investigation. From now on I'll rely on the CGA.

That's not strictly true.? An extended warranty is actually an insurance policy, in which the insurance company buys you a replacement if yours fails and they can't get it repaired.? Since the new product is actually a new product, the original manufacturers warranty would apply.

It depends on the policy sold, as some provide more protection than the CGA, and other less. I would only buy an EW for a business purchase, as business purchases are not covered by the CGA.

keewee01

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#593440 11-Mar-2012 09:51

Kyanar:
geek4me: Thanks for your enlightening explanation. I bet the shop also wins if you only have 2 months of your extended warranty to go and they have to replace the item. My bet is the new replacement would not come with a 12 month warranty but a 2 month one.

I did not appreciate that the system worked this way - that the extended warranty disappears with a new replacement - you learn something new every day. Forget extended warranties they're just not worth it. By coincidence The Dominion Post had an article today on page 3 titled "Extended warranties offer no better cover" based on a Consumer New Zealand investigation. From now on I'll rely on the CGA.

That's not strictly true. An extended warranty is actually an insurance policy, in which the insurance company buys you a replacement if yours fails and they can't get it repaired. Since the new product is actually a new product, the original manufacturers warranty would apply.

Nope - not true at all. BUT - you would have an excellent case under the CGA if it did fail during what would be the new "ghost" warranty.

Some shops will be upfront and tell you all of this - most won't - but if your product is replaced with a new one then legally you are still only warranted from the original purchase date.

The exception would be if the store did you a refund and then sold you a new one - even if just on paper (ie, store credit which they then use against the new item) - then I would expect it to be a new warranty.

If they just did a swap, then it is original warranty - after all, you won't have any new purchase date to lodge a future warranty claim against - only the original.

ETA - often it comes down to individual stores/managers as to how they handle it.

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geek4me

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#593447 11-Mar-2012 10:08

keewee01: if your product is replaced with a new one then legally you are still only warranted from the original purchase date.

Now I'm confused. If I'm warranted from the original purchase date is this for the remainder of the 5 years of the original warranty or only for the replacement standard 1 year warranty? If it's already 2 years after the original purchase date then the 1 year new replacement warranty is long gone.

keewee01

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#593459 11-Mar-2012 10:40

geek4me:
keewee01: if your product is replaced with a new one then legally you are still only warranted from the original purchase date.

Now I'm confused. If I'm warranted from the original purchase date is this for the remainder of the 5 years of the original warranty or only for the replacement standard 1 year warranty? If it's already 2 years after the original purchase date then the 1 year new replacement warranty is long gone.

That is a good question... unsure - but it should be written in your extended warranty someone. There may be different conditions between different warranties. You'll have to get it out and have a read.

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