Geektastic: I've always struggled to see the value of distributors in the modern age.
I ring my distributor and ask for 10 widgets. He emails the manufacturer in Japan who send him 10 widgets.
He takes the widgets of of the box and sends them to me.
Alternatively I could email the manufacturer in Japan and he could send them direct to me....
So what is the value of the distributor?
I see the issue as sitting with the distributor you're dealing with...
Instead, choose one who holds stock at all times.
They tend to be a little bit bigger / established, and all things being equal, around to support you when said widgets go sideways and cause your customer to yell at you.
If a distributor doesn't look after you / hold stock, I agree - they're not a real distributor, they are a hobbiest and or fly-by-nighter.
The electronics industry is full of people who think they can do this sort of thing themselves, very few do it for more than a couple of years.