Charges filed against Noel Leeming for misrepresenting consumers’ rights

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#2004830 30-Apr-2018 08:08

amiga500:

DSE was just as bad. One day at the counter I got a bit annoyed & asked the guy if the sales staff got any training in the application of the CGA. That was when they were trying to up sell me with an extended warranty for something that should last at least a few years.

I had something still within warranty from them once, which they refused to assist with because I could'nt provide the invoice, yet could give them exact time and day it was purchased (CC) - they claimed they didn't hold records for anything except phones and TVs!! Wasn't worth my dealing with manufacturer direct (Was going to cost $60 to ship item and a new one was $180).

Never dealt with them again after that.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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raytaylor

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#2005606 1-May-2018 08:22

xpd:

Never dealt with them again after that.

If you ever decide not to deal with a company again, its always good to regularly send them reciepts of your business that went elsewhere and remind them why.

Every time you walk out of harvey norman or any other appliance store, take a photo of the reciept and while saving it to your cloud storage, email it to the ceo whos email address can be found with google.

For example: Dominos stopped my favorite choice of pizza base. I now occasionally message them via facebook, copies of my reciepts from pizza hutt and hells. Its important for me to remind them their corporate decisions have affected the Napier franchisee's sales by $2300 a year and they have evidence to proove that.

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graham007

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#2005977 1-May-2018 13:27

For example: Dominos stopped my favorite choice of pizza base. I now occasionally message them via facebook, copies of my reciepts from pizza hutt and hells. Its important for me to remind them their corporate decisions have affected the Napier franchisee's sales by $2300 a year and they have evidence to proove that.

hells make amazing pizza i just love them :)

wratterus

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#2006050 1-May-2018 15:04

Plus Hell supports Meeanee Speedway and the Hawkeyes, so supporting them in Napier is even better!

eracode

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#2006364 2-May-2018 07:46

Mainly good report re NL. We bought a rechargeable stick vacuum (Electrolux ErgoRapido) from NL 2 years 7 months ago. It had a two-year manufacturer’s warrantee.

Recently it started running for only 2-3 minutes per charge, rather than around 30 mins it should run.

Took it back to NL over a week ago and they said they would have to send it back to somewhere to get it assessed re CGA etc. I said “Well, it’s clearly a CGA issue from my point of view”.

Chased them up yesterday and found it was still sitting at the store - nothing done. Not happy. Started to assert myself mentioning CGA again and they said they would sort it out ASAP.

They called me back within a couple of hours and also emailed me saying they would give a full credit which could be used in-store in any way we liked. Perhaps not fully kosher to do it that way but we were quite happy. We do need a stick vac so will apply the credit to a new, better, later model and pay the small difference between the price and the value of the credit. Our original vac is now a discontinued model.

Maybe NL staff have all been ‘sent a memo’ re CGA given current publicity.

Sometimes I just sit and think. Other times I just sit.

alasta

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#2006377 2-May-2018 08:37

I am interesting in all these anecdotes about faulty items being returned to the store for forwarding on to the repair agent, but still sitting around at the store a week or two later. It suggests that their stores have piles of junk sitting around and no staff delegated to manage repair logistics which would point to very sloppy management if so.

I get the point of those who have suggested that the retailer is theoretically the first port of call for repairs, but frankly I would feel more confident dealing directly with the repair agent for this reason.

tripp

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#2006383 2-May-2018 08:51

eracode: Mainly good report re NL. We bought a rechargeable stick vacuum (Electrolux ErgoRapido) from NL 2 years 7 months ago. It had a two-year manufacturer’s warrantee.

Recently it started running for only 2-3 minutes per charge, rather than around 30 mins it should run.

Took it back to NL over a week ago and they said they would have to send it back to somewhere to get it assessed re CGA etc. I said “Well, it’s clearly a CGA issue from my point of view”.

Chased them up yesterday and found it was still sitting at the store - nothing done. Not happy. Started to assert myself mentioning CGA again and they said they would sort it out ASAP.

They called me back within a couple of hours and also emailed me saying they would give a full credit which could be used in-store in any way we liked. Perhaps not fully kosher to do it that way but we were quite happy. We do need a stick vac so will apply the credit to a new, better, later model and pay the small difference between the price and the value of the credit. Our original vac is now a discontinued model.

Maybe NL staff have all been ‘sent a memo’ re CGA given current publicity.

*slaps head*

They can't offer you a "store credit" it needs to be refund.

"If a product is faulty, the retailer can’t simply offer you store credit. They must fix or replace it or give you a refund."

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eracode

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#2006412 2-May-2018 10:03

@tripp. I know that. If they gave me a refund, I would simply have used the cash to offset the price of the new vac - so what’s the difference? If I was going to buy it somewhere else, I would have insisted on a refund.

I guess you’ll say they should have offered a refund instead of the credit - so maybe the memo hasn’t worked. I actually don’t care because they gave us an excellent deal on the new vac.

Sometimes I just sit and think. Other times I just sit.

floydbloke

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#2006413 2-May-2018 10:09

alasta:

.. no staff delegated to manage repair logistics which would point to very sloppy management if so.

Costs money without generating revenue. Probably not atypical behaviour of large corporates.

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

tripp

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#2006426 2-May-2018 10:33

eracode: @tripp. I know that. I know that. If they gave me a refund, I would simply have used the cash to offset the price of the new vac - so what’s the difference? If I was going to buy it somewhere else, I would have insisted on a refund.

I guess you’ll say they should have offered a refund instead of the credit - so maybe the memo hasn’t worked. I actually don’t care because they gave us an excellent deal on the new vac.

Yay new vacuum :)

No i was just pointing out in case others did not know that they don't have to accept a "credit" if they don't want too.

eracode

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#2006443 2-May-2018 10:56

tripp:
eracode: @tripp. I know that. I know that. If they gave me a refund, I would simply have used the cash to offset the price of the new vac - so what’s the difference? If I was going to buy it somewhere else, I would have insisted on a refund.

I guess you’ll say they should have offered a refund instead of the credit - so maybe the memo hasn’t worked. I actually don’t care because they gave us an excellent deal on the new vac.

Yay new vacuum :)

No i was just pointing out in case others did not know that they don't have to accept a "credit" if they don't want too.

Right - and that’s why I said not fully kosher to do it via a credit.

Sometimes I just sit and think. Other times I just sit.

surfisup1000

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#2006449 2-May-2018 10:58

tripp:

*slaps head*

They can't offer you a "store credit" it needs to be refund.

"If a product is faulty, the retailer can’t simply offer you store credit. They must fix or replace it or give you a refund."

This is the whole reason our commerce commission are so bad. It is so difficult to get a retailer to voluntarily comply with the CGA, so consumers make all sorts of trade offs which are always in the retailers favour.

For example, our asko dishwasher failed after about 2 years, requiring a system board replacement.

In order to get our dishwasher working ASAP, we had to agree to pay labour charges for the repairs. Otherwise, they refused to do the work and it would have several months (at best) to go through the disputes process.

In hindsight, we should have paid everything up front, and then gone through disputes to get our money back.

We have submitted complaints to the commerce commission about this kind of thing, and every single time they say that the problem is too insignificant to concern them.

But, it is not just me, hundreds of thousands if not millions of people are being mislead by retailers about their rights. The commerce commission must have had many complaints about harvey norman too, but they are not taking action against them!!

It is like speeding offences, if there is no enforcement then people will ignore speed limits. Same with the CGA, there is no enforcement so retailers ignore it.

Coil

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#2006464 2-May-2018 11:25

graham007:

For example: Dominos stopped my favorite choice of pizza base. I now occasionally message them via facebook, copies of my reciepts from pizza hutt and hells. Its important for me to remind them their corporate decisions have affected the Napier franchisee's sales by $2300 a year and they have evidence to proove that.

hells make amazing pizza i just love them :)