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quickymart

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#269711 3-Apr-2020 17:47
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I purchased a fridge from Harvey Norman in late 2011 to replace my 1990s-era model that had died. The Harvey Norman one has run without missing a beat ever since, except now I suspect it may be sucking down too much power (my power bill has shot up in the last 4 days), and whenever I try to run another appliance, eg, microwave, it starts out all good then the microwave powers down somewhat like it's not getting enough juice.

 

I suspect it's the fridge (although I can't confirm - an electrician could do this), but if I need to go back to Harvey Norman, are they required to fix it, or are they quite within their rights to tell me just to go away? I would have thought 9 years isn't an amazing timeframe for a fridge; the last one I had for almost 20 years and that was really good.

 

Note that I haven't actually been to Harvey Norman yet (as I can't), but before I approach them, anyone got any tips?
Of course if it's not the fridge, it's a moot point :)


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quickymart

14940 posts

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  #2454249 4-Apr-2020 12:00
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Update: electrician arrived, checked the fuse box, categorically said it wasn't the fridge (or any other appliance). We should be getting 240V but whenever a larger appliance is run it drops to 180 - which explains the flickering lights. Contacted Vector and they sent another faults man (different to the last guy), apparently "the neutral at the top of the pole was shorting". Fixed, and everything seems back to normal now.

 

So now we need to speak to Genesis to see if they are able to re-bill us for the 4 days where the usage was extreme (and not of our doing). I know I probably can't ask Vector for anything as I don't pay them for service.


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