Opinions on Maxnet?

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ignishin

91 posts

Master Geek

#805089 24-Apr-2013 18:55

RalphFromSnap: Hi ignishin

We are currently reviewing our ETF fees for DSL broadband, but if you would like to signup to us we are happy to waive all ETF's (just give us 30 days notice to cancel) so long as you have your own broadband router, and you are prepared to put your own filters on the POTS line, if you do signup just PM us once that's done and we will note on your account

Thanks,
TheRalph

Holy balls,

I had just tweeted asking about this as well. I have my own equipment.

<3.

Will PM you once signed up.

Thanks!

MichaelNZ

1385 posts

Uber Geek

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Integrity Tech Solutions

#806405 27-Apr-2013 17:14

I have a VDSL service through a Maxnet reseller. The quality of the basic connection is OK.

For the last 3 or 4 months I have been trying to get them to honor the totality of the deal they made. Every time I chase them up they pass the buck to Maxnet alleging they have not processed the service order. The last thing I was told is "We have sent it to our Account Manager". This was 2 weeks ago.

I don't know who's at fault but it all seems pretty flaky to me and I have had a gutsful.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

myfullflavour

896 posts

Ultimate Geek

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#806452 27-Apr-2013 19:19

MichaelNZ: I have a VDSL service through a Maxnet reseller. The quality of the basic connection is OK.

For the last 3 or 4 months I have been trying to get them to honor the totality of the deal they made. Every time I chase them up they pass the buck to Maxnet alleging they have not processed the service order. The last thing I was told is "We have sent it to our Account Manager". This was 2 weeks ago.

I don't know who's at fault but it all seems pretty flaky to me and I have had a gutsful.

PM me with the details and Ill get some feedback to you. We deal with Vocus/Maxnet daily and there is nothing we can't get done - occasionally I need to escalate things to the contact I'm charge but usually there L2 team are good.

MichaelNZ

1385 posts

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#808081 30-Apr-2013 16:21

myfullflavour:
PM me with the details and Ill get some feedback to you. We deal with Vocus/Maxnet daily and there is nothing we can't get done - occasionally I need to escalate things to the contact I'm charge but usually there L2 team are good.

Thanks for the offer, but unfortunately it's a case of "previously bitten".

I have been on the Internet since the mid 1990's. Every time I have had an account with a 'reseller' I have regretted it. My experience has been they say anything to get the business, but once they have it, the buck passing starts. Their wholesaler inverably is reluctant to fix any issues in a hurry because a. they have retail customers who are paying more b. they believe the end customer should be their client and c. (this happens quite often) their customer (ie: the reseller) is in account arrears. Often wholesalers end up buying their reseller customers to settle outstanding debts, or simply, because reselling just ain't worth it.

This is not aimed at yourselves or any other party in this forum - but merely as background commentary.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

myfullflavour

896 posts

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#808115 30-Apr-2013 17:09

MichaelNZ: My experience has been they say anything to get the business, but once they have it, the buck passing starts. Their wholesaler inverably is reluctant to fix any issues in a hurry because a. they have retail customers who are paying more b. they believe the end customer should be their client and c. (this happens quite often) their customer (ie: the reseller) is in account arrears.

We're into our forth year providing xDSL services to customers and I can confirm that this is not the case.

The wholesalers are compelled to pay attention to their wholesale customers because if they don't there is another wholesaler down the road jumping up and down for the business.

Case in point - we've had three other wholesalers approach us this year so far, interested in providing copper tail services to us amongst other products.

If I wasn't satisfied at the level of service we receive (and keep in mind the level of service bar will vary from RSP to RSP) then I've got three other options to look at.

From my point of view as a wholesaler (we've just put an agreement together as we're wholesaling UFB services to another company in Tauranga) I'd prefer a wholesale customer who has 200 end clients over 200 direct retail customers.

By selling wholesale services, my acquisition costs per end connection is significantly less and I don't have to provide L1 sales & support services.

Edit: Corrected some basic english.

MichaelNZ

1385 posts

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#808118 30-Apr-2013 17:11

From my point of view as a wholesaler (we've just put an agreement together as we're wholesaling UFB services to another company in Tauranga) I'd prefer a wholesale customer who has 200 end clients over 200 direct retail customers.

By selling wholesale services, my acquisition costs per end connection is significantly less and I don't have to provide L1 sales & support services.

Referring to yourselves specifically, I would welcome a offer for UFB service when you are able to do this in Hamilton.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

myfullflavour

896 posts

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#808125 30-Apr-2013 17:14

MichaelNZ: Referring to yourselves specifically, I would welcome a offer for UFB service when you are able to do this in Hamilton.

Send me a PM with your email & address - I'll pop you on our notification list.

As long as you don't mind the fact we are purchasing UFB Fibre tails from UFF, the Local Fibre Company....who are "wholesaling" the tails to us...

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